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Why is smugmug so slow???

trickshottrickshot Registered Users Posts: 13 Big grins
edited July 20, 2007 in SmugMug Support
I've seen some post but no answers. Is it me or is it slow for everyone?

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 18, 2007
    trickshot wrote:
    I've seen some post but no answers. Is it me or is it slow for everyone?
    Hi Trickshot - no, it's not slow for everyone. But we don't like it when it's slow for anyone! Can you please give us a bit of info? A traceroute from you to us will help greatly. Here's how:

    Try these instructions to run a traceroute on a PC:
    http://www.smugmug.com/gallery/2959046
    That will help us see if and where any problems may be.


    To run a traceroute on a Mac, follow the instructions here:
    http://www.smugmug.com/gallery/3073291
    Copy and paste the results to us in an email.

    Also a speedtest might help:

    http://smugmug.speedtest.net
    We are the San Jose pyramid. Please let us know what the results are.

    Thanks....
    Andy

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    jwwjww Registered Users Posts: 449 Major grins
    edited July 18, 2007
    trickshot wrote:
    I've seen some post but no answers. Is it me or is it slow for everyone?

    Yeah... took me quite awhile to open a gallery about 20 minutes ago, but seems ok now.
    jww - www.jwwPhotos.com - www.jwwWebDesign.smugmug.com
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    HappySmuggerHappySmugger Registered Users Posts: 41 Big grins
    edited July 18, 2007
    Along the same note, why are Facebook photo albums so lightningly fast? There albums load pics (600x800) at less than 1 second for me in Japan. Flickr and Smugmug all take at least 2-3 seconds, SmugMug often takes 5+.

    How does Facebook load the pics and pages so fast?
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    trickshottrickshot Registered Users Posts: 13 Big grins
    edited July 18, 2007
    Here you go. Thanks.

    Chip

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Chip>tracert www.smugmug.com

    Tracing route to hera.smugmug.com [63.81.134.23]
    over a maximum of 30 hops:

    1 3 ms 1 ms 1 ms 192.168.0.1
    2 10 ms 7 ms 8 ms 10.125.160.1
    3 11 ms 7 ms 8 ms srp4-0.rlghnck-rtr2.nc.rr.com [24.25.1.162]
    4 11 ms 10 ms 8 ms pos0-0.rlghncj-rtr4.nc.rr.com [24.25.2.155]
    5 * 11 ms 9 ms pos1-2.rlghnca-rtr1.nc.rr.com [24.25.0.94]
    6 * 13 ms 9 ms gig2-3-0.rlghncrdc-pop1.southeast.rr.com [24.93.
    64.164]
    7 15 ms 11 ms 11 ms te-3-1.car1.Raleigh1.Level3.net [4.71.160.9]
    8 13 ms 10 ms 13 ms ae-11-11.car2.Raleigh1.Level3.net [4.69.132.174]

    9 18 ms 15 ms 15 ms ae-6-6.ebr2.Washington1.Level3.net [4.69.132.178
    ]
    10 29 ms 18 ms 17 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.1
    54]
    11 18 ms 48 ms 21 ms ae-84-84.ebr4.Washington1.Level3.net [4.69.134.1
    85]
    12 81 ms 90 ms 88 ms ae-4.ebr3.LosAngeles1.Level3.net [4.69.132.81]
    13 98 ms 89 ms 88 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
    14 95 ms 90 ms 90 ms ae-73-73.csw2.SanJose1.Level3.net [4.69.134.230]

    15 85 ms 87 ms 87 ms ge-11-0.ipcolo1.SanJose1.Level3.net [4.68.123.41
    ]
    16 96 ms 104 ms 107 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.223.117.70]

    17 99 ms 97 ms 95 ms hera.smugmug.com [63.81.134.23]

    Trace complete.
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    trickshottrickshot Registered Users Posts: 13 Big grins
    edited July 18, 2007
    speedtest results.

    156883677.png
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    BBonesBBones Registered Users Posts: 580 Major grins
    edited July 19, 2007
    157003505.png
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    droodroo Registered Users Posts: 7 Beginner grinner
    edited July 19, 2007
    I'm Having the Same Problem
    I'm having the same slowness problem. It's been going on for at least two days, maybe three. I have high speed broadband and am having no problems on any other website...except smugmug. It takes AT LEAST 30 seconds for me to move around when I click on anything. It's maddening. Please see if you can speed things up. Thanks.

    p.s. I can post speed tests etc. after work, but I've got to run now. As I said, I'm having no problems anywhere but at smugmug. Things used to be great, but not anymore.
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    droodroo Registered Users Posts: 7 Beginner grinner
    edited July 19, 2007
    BTW, I'm in the U.S. too. :D
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    droodroo Registered Users Posts: 7 Beginner grinner
    edited July 19, 2007
    speedtest
    157020008.png
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    rkw624rkw624 Registered Users Posts: 260 Major grins
    edited July 19, 2007
    Connection slow last few days
    Speed test result: 157033225.png

    Tracer route:
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\Rich>tracert www.smugmug.com
    Tracing route to hera.smugmug.com [63.81.134.23]
    over a maximum of 30 hops:
    1 8 ms 10 ms * cpe-71-67-160-1.neo.res.rr.com [71.67.160.1]
    2 8 ms 7 ms * ny-kenton6f-185.buf.adelphia.net [68.71.141.185]
    3 128 ms 9 ms 9 ms ny-kenton6f-121.buf.adelphia.net [68.71.141.121]
    4 10 ms 11 ms * a0-00-00-00.a0.buf00.adelphiacom.net [66.109.14.
    41]
    5 11 ms 10 ms * ae-0-0.c0.buf00.twc-core.net [66.109.1.33]
    6 25 ms 25 ms * ge-6-0-0.c0.chi75.twc-core.net [66.109.0.13]
    7 26 ms 25 ms * ge-6-1-0.c1.chi75.twc-core.net [66.109.0.122]
    8 26 ms 24 ms * ae-2-0.p0.chi91.twc-core.net [66.109.3.26]
    9 26 ms 25 ms * rt1ec-equinix.il.shawcable.net [206.223.119.20]
    10 27 ms 25 ms * rc2ch-pos4-0-0.il.shawcable.net [66.163.65.13]
    11 27 ms 26 ms * rc1ch-ge1-0-0.il.shawcable.net [66.163.65.1]
    12 88 ms 90 ms 91 ms rc2sj-pos3-0-0.cl.shawcable.net [66.163.76.69]
    13 103 ms 94 ms 103 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.223.117.70]
    14 97 ms 95 ms 95 ms hera.smugmug.com [63.81.134.23]
    Trace complete.
    C:\Documents and Settings\Rich>
    Rich
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    trickshottrickshot Registered Users Posts: 13 Big grins
    edited July 20, 2007
    Any word?? I've seen where others say it's slow when uploading. It's slow for me during browsing. Like someone else said, it's only when browsing smugmug. When I click control panel, it takes forever.

    Thanks.

    chip
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 20, 2007
    trickshot wrote:
    Any word?? I've seen where others say it's slow when uploading. It's slow for me during browsing. Like someone else said, it's only when browsing smugmug. When I click control panel, it takes forever.

    Thanks.

    chip
    hey chip, a question - at work or at home? Any firewalls involved?
    Andy

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    trickshottrickshot Registered Users Posts: 13 Big grins
    edited July 20, 2007
    at home using wireless, no firewall. I have a firewall, but it doesn't allow me to see my photos so i turn it off.

    The speed is actually better today.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 20, 2007
    trickshot wrote:
    The speed is actually better today.

    That's good to hear! Keep us posted.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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