smugmug down?

jamescalder · September 2, 2007

getting nothing of my pages or the main SM page... other websites are fine. anyone else?

TallyHo · September 2, 2007

jamescalder wrote:

getting nothing of my pages or the main SM page... other websites are fine. anyone else?

down for me too

jamescalder · September 2, 2007

back after an 8 minute outage

mbrady · September 4, 2007

Still down for me.

Kory Lidstrom · September 4, 2007

My site is suddenly down as of a couple minutes ago. Could not be WORSE timing as I had a bunch of work to do on my site today. WTF?

SamirD · September 4, 2007

Down for me too. And I just was about to show some of my work. :cry

cjyphoto · September 4, 2007

Down here also Tacoma Washington.

AnneMcBean · September 4, 2007

SamirD wrote:

Down for me too. And I just was about to show some of my work. :cry

Sorry guys, we're on it.

-Anne

mpmcleod · September 4, 2007

SamirD wrote:

Down for me too. And I just was about to show some of my work. :cry

Down for me as well. AGAIN!

I still have a few months left on my SM account but after a number of major and minor outages I have given up on SM to actually fix this recurring problem so I have started using another service. After a few months of testing in the real world I will let everyone here know if it has the number of problems that SM does.

Love SM people and customer service ... Hate the slowness and failures.

SamirD · September 4, 2007

AnneMcBean wrote:

Sorry guys, we're on it.

-Anne

Any ETA? Or should I postpone my meeting?

leebase · September 4, 2007

jamescalder wrote:

getting nothing of my pages or the main SM page... other websites are fine. anyone else?

It's down now -- 9/4/2007 -- 2:42pm central time

Lee

Nimai · September 4, 2007

Right now! Right now! It's down right now! <img src="https://us.v-cdn.net/6029383/emoji/lol3.gif" border="0" alt="" >

OK, all crying "The Sky is Falling" asside, here's two tracert's. One from an office connection, one from a cellular modem:
That's what y'all want to see right?

Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.224.203.1
  2     2 ms     2 ms     3 ms  207-114-255-53.static.twtelecom.net [207.114.255.53]
  3    30 ms    30 ms    30 ms  peer-02-so-0-0-0-0.chcg.twtelecom.net [66.192.244.20]
  4    30 ms    30 ms    30 ms  64.128.212.70
  5    30 ms    37 ms    30 ms  ve6.fr3.ord.llnw.net [69.28.172.41]
  6    60 ms    61 ms    60 ms  tge1-3.fr4.sjc.llnw.net [69.28.171.66]
  7    67 ms    65 ms    72 ms  smugmug.ge4-1.fr3.sjc.llnw.net [208.111.152.82]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.

Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:

  1     *     2146 ms   139 ms  172.26.248.2
  2     *     1366 ms   669 ms  172.26.248.2
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.

Andy · September 4, 2007

Nimai wrote:

Right now! Right now! It's down right now!

OK, all crying "The Sky is Falling" asside, here's two tracert's. One from an office connection, one from a cellular modem:

For this we don't need traceroutes, but thanks!

buffaloworks · September 4, 2007

I'm very sad. I didn't necessarily spend a lot of time on it until very recently, but I have always had our smugmug as one of my tabs. Never had any problems with down time. This weekend, I finally got to work in order to personalize our smugmug to act as our home page and main site. I cancelled the hosting and redirected our address. Just go figure they would go down now!:cry

AnneMcBean · September 4, 2007

mpmcleod wrote:

Down for me as well. AGAIN!

I still have a few months left on my SM account but after a number of major and minor outages I have given up on SM to actually fix this recurring problem so I have started using another service. After a few months of testing in the real world I will let everyone here know if it has the number of problems that SM does.

Love SM people and customer service ... Hate the slowness and failures.

Every site I've ever used has some downtime

. I definitely would consider SmugMug's track record in this regard quite good (>99% uptime) .

I'm sorry you feel otherwise, and I hope you're able to find site that stays up 100% of the time.

-Anne

AnneMcBean · September 4, 2007

SamirD wrote:

Any ETA? Or should I postpone my meeting?

Sorry, no ETA. With an unscheduled outage, please know we're working just as hard and fast as we can to get things back on track.

-Anne

AnneMcBean · September 4, 2007

AnneMcBean wrote:

Sorry, no ETA. With an unscheduled outage, please know we're working just as hard and fast as we can to get things back on track.

-Anne

We're back up! Thanks for your patience, guys.

-Anne

GraphyFotoz · September 4, 2007

AnneMcBean wrote:

Every site I've ever used has some downtime . I definitely would consider SmugMug's track record in this regard quite good (>99% uptime) .

I'm sorry you feel otherwise, and I hope you're able to find site that stays up 100% of the time.

-Anne

When it comes to computers and the web NOTHING is 100%!
Electronics fail.....programs screw up....not to mention the idiots out there that deliberatley screw things up.
Been quite awhile since SM has screwed up on me here on the East Coast.
Just have patience...don't let a glitch chase ya away...SM is probably THE best site on the web for photo storage....let the experts do their job and things will be back to normal.

leebase · September 4, 2007

AnneMcBean wrote:

We're back up! Thanks for your patience, guys.

-Anne

thanks!

Lee

SamirD · September 4, 2007

AnneMcBean wrote:

We're back up! Thanks for your patience, guys.

-Anne

25 minutes from unexpected broken to completely fixed.

Doesn't get much better than this.

Kory Lidstrom · September 4, 2007

Yep, my site is all better now. Thanks for putting this fire out quickly.

smugmug down?

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