SmugMug site very slow

albumflip · May 31, 2008

I've noticed the past week that my smugmug site has been "slower" to load than in the past. I ran some speedtests below to test it out. My site is http://albumflip.smugmug.com. I live in Georgia. I have Comcast. Any ideas?

Speedtest to smugmug:

Speedtest to Atlanta (One Ring Networks):

Speedtest to Los Angeles, CA:

Speedtest to San Francisco, CA:

Trace Route to smugmug.com: I xxx'd out some IP's.
Tracing route to smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 36 ms 1 ms 1 ms xxxxxxxxxx
2 10 ms 10 ms 7 ms c-xxxxxxxx.hsd1.ga.comcast.net [xxxxxxxxx]
3 10 ms 9 ms 8 ms ge-1-9-ur01.martinez.ga.augusta.comcast.net [xxxxxxxxxx]
4 10 ms 9 ms 8 ms te-8-3-ur02.martinez.ga.augusta.comcast.net [xxxxxxxxxx]
5 9 ms 8 ms 11 ms te-8-1-ar02.augusta.ga.augusta.comcast.net [xxxxxxxxxx]
6 * 14 ms 13 ms 68.86.85.214
7 19 ms 16 ms 17 ms pos-0-12-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.85.213]
8 18 ms 19 ms 17 ms TenGigabitethernet4-2.ar1.ATL2.gblx.net [146.82.33.157]
9 88 ms 103 ms 83 ms SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net [64.214.196.246]
10 87 ms 88 ms 88 ms hera.smugmug.com [63.81.134.23]
Trace complete.

albumflip · May 31, 2008

one more test to smugmug for good measure:

albumflip · June 1, 2008

ok since none of my speedtest.net images are showing the results here is an export of my recent results. No one else is having issues with their site running slow? As you can see below, the speeds to San Jose (SmugMug) are horrible.

TEST_DATE	DOWNLOAD_SPEED	UPLOAD_SPEED	LATENCY	SERVER_NAME	DISTANCE
6/1/2008 1:48 AM GMT	853 kb/s	1736 kb/s	90 ms	San Jose, CA	~ 2200 mi
6/1/2008 1:50 AM GMT	743 kb/s	1678 kb/s	92 ms	San Jose, CA	~ 2200 mi
6/1/2008 1:53 AM GMT	19696 kb/s	1728 kb/s	43 ms	Atlanta, GA	~ 150 mi
6/1/2008 2:00 AM GMT	830 kb/s	1720 kb/s	89 ms	San Jose, CA	~ 2200 mi
6/1/2008 2:01 AM GMT	20395 kb/s	1671 kb/s	188 ms	San Francisco, CA	~ 2300 mi
6/1/2008 2:02 AM GMT	10263 kb/s	1282 kb/s	85 ms	Los Angeles, CA	~ 2050 mi
6/1/2008 2:04 AM GMT	9008 kb/s	1556 kb/s	189 ms	San Francisco, CA	~ 2300 mi
6/1/2008 2:06 AM GMT	5336 kb/s	1697 kb/s	92 ms	Calgary	~ 2000 mi
6/1/2008 2:07 AM GMT	9768 kb/s	1715 kb/s	136 ms	Hamilton	~ 1000 mi
6/1/2008 2:07 AM GMT	1420 kb/s	1696 kb/s	89 ms	San Jose, CA	~ 2200 mi
6/1/2008 2:10 AM GMT	913 kb/s	1694 kb/s	92 ms	San Jose, CA	~ 2200 mi

anderiv · June 1, 2008

albumflip wrote:

ok since none of my speedtest.net images are showing the results here is an export of my recent results. No one else is having issues with their site running slow?

Yah, I'm seeing _very_ slow performance this evening as well. The below test is via Comcast (in the Minneapolis area):

I've also been trying to import a bunch of images from my smugmug site into animoto.com, and that's not working either, so I'm certain this problem isn't just a comcast issue.

-Erik

anderiv · June 1, 2008

...here's an mtr/traceroute report in case it helps. As you can see, I'm getting packet loss at the final endpoint of the trace.

juke ~ # mtr --report -c 50 smugmug.com
HOST: juke                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. WRT54G                        0.0%    50    0.5   0.5   0.4   0.8   0.1
  2. 73.115.174.1                  0.0%    50    6.7  13.3   5.5  83.3  13.2
  3. ge-9-2-ur02.hamlake.mn.minn.  0.0%    50    6.7  13.7   5.6  53.2  10.5
  4. te-2-2-ar02.roseville.mn.min  2.0%    50   17.1  14.3   6.7  47.0   9.9
  5. te-0-0-0-4-cr01.omaha.ne.ibo  0.0%    50   34.5  31.5  24.6  53.7   7.5
  6. COMCAST-IP-SERVICES-LLC.Te1- 44.0%    50   72.4  76.4  71.4 104.1   6.5
  7. Te1-4.ar1.snv2.gblx.net       0.0%    50   72.7  89.4  70.7 229.2  34.7
  8. ge2-1-10G.ar2.SJC2.gblx.net   4.0%    50   81.9 103.8  80.3 317.6  48.1
  9. SMUGMUG.gigabitethernet3-35. 10.0%    50  107.3  93.0  80.6 119.7   9.2
 10. hera.smugmug.com              6.0%    50   81.5  87.0  80.5 127.9   9.9

anderiv · June 1, 2008

Here is another mtr report (from my place of work):

...via Time Warner Telecom:

localhost ~ # mtr --report -c 50 smugmug.com
HOST: localhost                    Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. 66-162-60-1.static.twtelecom  0.0%    50    1.8   1.4   0.7   2.2   0.5
  2. 207-67-87-33.static.twteleco  0.0%    50    2.3   3.0   2.2  13.6   1.6
  3. dist-02-ge-3-1-0-401.brfd.tw  4.0%    50   15.9  15.9  14.7  25.6   2.0
  4. ve6.fr3.ord.llnw.net          0.0%    50   23.0  17.1  14.8  23.0   2.4
  5. tge1-3.fr4.sjc.llnw.net       0.0%    50   55.0  58.8  54.9  66.7   4.0
  6. smugmug.ge4-1.fr3.sjc.llnw.n  0.0%    50   56.4  58.7  55.0  69.0   3.5
  7. hera.smugmug.com              0.0%    50   55.5  55.4  54.4  60.7   1.0

This route came in Limelight, and it looks much better than the traceroute from home, which was routed into smugmug's datacenter via Global Crossing.

albumflip · June 2, 2008

can any of the smugmug techs address this issue?

SmugMug site very slow

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