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pricing issues in galleries

mrfizzedmrfizzed Registered Users Posts: 622 Major grins
edited July 19, 2008 in SmugMug Pro Sales Support
why is this happening? i ahve set up custom pricing for a gallery (smugmug default in this case) but when a client goes to buy prints they come up much much more expensive (i believe at my portfolio pricing rates). why is this happening?

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    gluwatergluwater Registered Users Posts: 3,599 Major grins
    edited July 18, 2008
    mrfizzed wrote:
    why is this happening? i ahve set up custom pricing for a gallery (smugmug default in this case) but when a client goes to buy prints they come up much much more expensive (i believe at my portfolio pricing rates). why is this happening?
    Could you PM me with a link to the exact gallery this is happening in and what the pricing should be, or send an e-mail to the help desk with the link and what the pricing should be so we can check this out for you?
    Nick
    SmugMug Technical Account Manager
    Travel = good. Woo, shooting!
    nickwphoto
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    AnneMcBeanAnneMcBean Registered Users Posts: 503 Major grins
    edited July 19, 2008
    If you set SmugMug default pricing at the gallery level, it will NOT override portfolio pricing.

    You would need to set your gallery prices at least 1 penny higher in order to override portfolio pricing. Sorry for the inconvenience!

    -Anne
    Support Hero
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