Smugmug moving at a snails pace, and wont auto sort properly

cj99si · August 20, 2008

Andy:D

Things are pretty slow the past couple days(not other sites). What I really want to figure out is the auto sort function. I have my images numbered 1-700 something and hit auto sort by file name. after it sorts them they are in the most random order possible. Thanks for the help!

gluwater · August 20, 2008

cj99si wrote:

Andy:D

Things are pretty slow the past couple days(not other sites). What I really want to figure out is the auto sort function. I have my images numbered 1-700 something and hit auto sort by file name. after it sorts them they are in the most random order possible. Thanks for the help!

Sorry to hear your having connectivity issues with SmugMug. Can you run a couple tests for us?

Go here:
http://smugmug.speedtest.net

We are the Yellow San Jose pyramid. Please let us know what the results are.

Would you mind running a line quality test for us? You go here:
http://www.dslreports.com/linequality
Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us. That will let us know if there is an issue with the line preventing photos from arriving to our servers. Email us the link to the results when you get them or post them here.

The problem with your file numbering is that we sort left justified. What that means is that we sort by the first character in the filename. For example:

1
10
100
2
20
200

You would need to name these files like this in order to have them sort correctly:

001
002
010
020
100
200

cj99si · August 20, 2008

gluwater wrote:

The problem with your file numbering is that we sort left justified. What that means is that we sort by the first character in the filename. For example:

1
10
100
2
20
200

Its not even doing it like that, that I could make sense of. let me try the speed tests.

cj99si · August 20, 2008

my download is 2940 kb/s and my upload is 464 kb/s

The distance is 2700 mi and the ping is 169ms

Andy · August 20, 2008

OK Thanks - do the linequality and give us the results pls? Thanks!

cj99si · August 20, 2008

ok heres the other test

http://www.dslreports.com/linequality/385caaa8a43a/2421961

davidweaver · August 21, 2008

I thought the Internet Hamsters were getting tired too.

Where is that ping back tool y'all have? I had a few problems between 7 and 930 CDT but wrote it off to tired beasts.

cj99si wrote:

ok heres the other test

http://www.dslreports.com/linequality/385caaa8a43a/2421961

cj99si · August 21, 2008

Any feedback on the tests?

Barb · August 21, 2008

cj99si wrote:

Any feedback on the tests?

Hi

Hang in there ... I'm finding someone who can look at your line quality test and see what's up!

SteveM · August 21, 2008

Hi CJ,

I've had a look at your line quality test and it does show trouble. You have 2% packetloss, and your ping times are all over the place, going up into the hundreds, then back to double digits. These should all be consistent, and have 0% loss anywhere.

This indicates a noisy line which can be caused by a number of things, from a bad router, modem, interferrence on a wireless LAN, bad cable, bad line into the house, etc.

First, you should start by powering down all of your equipment, including router and modem and leaving it off for a couple of minutes. Power everything back up, and run the test again, and check for slow speeds. If the problem continues, you need to make this info available to your ISP, as there's not a lot we're able to do for equipment and connection troubles. Your ISP has the diagnostic tools to pinpoint where the trouble is, and they're also responsible for providing you a clean, reliable connection for your subscription dollar.

Let us know if you need us to look at another line quality test after the reboot, or if there's anything else we can do to help.

Smugmug moving at a snails pace, and wont auto sort properly

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