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website not working

akendallakendall Registered Users Posts: 41 Big grins
edited September 18, 2008 in SmugMug Support
Hi-
I cant seem to figure this one out. About 2 weeks ago my domain name stopped working all together. I checked with my provider- godaddy and google- and its still up and running according to them. i havent had any other previous problems, and my subscription renewal is continuous. My smugger site still works fine, it just isnt recognizing my domain name. Any suggestions? Thanks a million.

Alex
www.alexkendallphotography.net\
www.alexkendall.smugmug.com
Big Al
www.alexkendall.net

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    mike.strockmike.strock Registered Users Posts: 147 Major grins
    edited September 18, 2008
    akendall wrote:
    Hi-
    I cant seem to figure this one out. About 2 weeks ago my domain name stopped working all together. I checked with my provider- godaddy and google- and its still up and running according to them. i havent had any other previous problems, and my subscription renewal is continuous. My smugger site still works fine, it just isnt recognizing my domain name. Any suggestions? Thanks a million.

    Alex
    www.alexkendallphotography.net\
    www.alexkendall.smugmug.com

    Al - A couple things. In your signature, you have an extra '\' in your URL.
    The second link works, with smugmug.com in it. But I have a feeling that you are not pointing your www record in your domain to the right place.
    Do you have it set to go to domains.smugmug.com ?

    Let me know if I can be of assistance. I'm not a smugmug employee, just a happy user who (sometimes) is helpful.

    Mike.
    Mike Strock
    http://www.fourangelsphotography.com/
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited September 18, 2008
    Al,

    Give me a shout on the help desk. I do work for Smugmug and I can help. I did a check on your domain and the settings look a bit odd. You have multiple A records pointed at various servers. 1 of them is ours. So that can cause you some problems.

    I bet you need to change the way it is pointing.

    I can make the changes for you but I will need your domain login info. You can send that to the help desk. Do not post that here.

    --Doc
    SmugMug Support Hero
    http://help.smugmug.com
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    akendallakendall Registered Users Posts: 41 Big grins
    edited September 18, 2008
    Oh so sorry- I think thats just bad typing. I dont have one of those '/' things in my domain name or whatever- the real one is below. Do you have any ideas what else might be doing this?
    Thanks!
    Alex
    www.alexkendallphotography.net
    Big Al
    www.alexkendall.net
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited September 18, 2008
    Alex,

    You are using a domain setup that no longer works, or should have never worked in the first place. Please see this page for more information.

    http://wiki.smugmug.net/display/SmugMug/CNAME+Custom+Domain+Name+Help The first section explains what needs to be changed.

    If you do need help, please send me the domain login information. I am sorry if it sounded like I was trying to shove Mike out of the way to answer your question. I just wanted you to know that if you feel safer sending your login information to me, I am here to help. I can see all of your SmugMug details and can make changes but I cannot change your domain settings without your domain login.

    Please review the changes and if you still need help, please let us know. We are here to help, employee and fellow customers alike.
    SmugMug Support Hero
    http://help.smugmug.com
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited September 18, 2008
    Alex, never mind. I see your email in the support box now. I am grabbing it to reply in a few minutes :-)

    --Doc
    SmugMug Support Hero
    http://help.smugmug.com
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