What's wrong with the uploader?

chidiver · September 21, 2008

I have tried (and retried) multiple times to upload a set of photos through the web interface and every time I get these random lines in many of the photos.

Like this one:

http://chidiver.smugmug.com/gallery/5806162_Pynxz#376733861_Nz3Lf

Somehow, the process is corrupting the original (and yes, I've checked the originals that I'm uploading!)

Smugmug help?.......no response. So I'm throwing it out here. Any thoughts?

This has become much more of a chore than I anticipated.

Andy · September 21, 2008

chidiver wrote:

I have tried (and retried) multiple times to upload a set of photos through the web interface and every time I get these random lines in many of the photos.

Like this one:

http://chidiver.smugmug.com/gallery/5806162_Pynxz#376733861_Nz3Lf

Somehow, the process is corrupting the original (and yes, I've checked the originals that I'm uploading!)

Smugmug help?.......no response. So I'm throwing it out here. Any thoughts?

This has become much more of a chore than I anticipated.

Hi, looks like line quality / lost packets to me. Would you mind running a line quality test for us? You go here:
http://www.dslreports.com/linequality
Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us. That will let us know if there is an issue with the line preventing photos from arriving to our servers. Post the link to the results when you get them.

I'm checking for your emails at the help desk right now, it's most unusual for you to get 'no response' sorry!

Andy · September 21, 2008

Hi, please check your spam folder on your yahoo email address - we emailed you back @ 12:13pm on September 17th, very shortly after you emailed us.

Sorry it got caught up or lost on your end!

SmugMug Help Desk wrote:

Anne MacAskill Bean wrote:
> Hi Stefan,
>
> Thanks for emailing SmugMug. I'm terribly sorry for the trouble!
> That's not something I've seen before, so it's definitely not a common
> occurrence!
>
> It looks as though you are converting to jpeg first, and then adding the
> images to SmugMug. Is that correct? Would you please try using the
> Olde Faithful uploader to add one or two of the problem images? You'll
> see a 'Try a different uploader' link on the uploader page you're using
> currently.
> Please let me know how it goes!
>
> -Anne
> Support Hero
>
> Stefan Backhus wrote:
>> Hi
>>
>> I'm new to smugmug and just uploaded a set of pictures into a single
>> gallery. I've noticed that many of the pictures have lines through
>> them that are not present on the original raw files or jpg copies on
>> my computer. I've just rechecked from a different computer and its
>> the same. I used your ActiveX control to upload. What's up? Are
>> they corrupted? Will I need to re-upload the 189 photos? Is this a
>> common occurrence?
>>
>> Here are a couple of examples:
>>
>> http://chidiver.smugmug.com/gallery/5806162_Pynxz#374266001_6jXk2-XL-LB
>>
>> http://chidiver.smugmug.com/gallery/5806162_Pynxz#374269795_fz4hH-XL-LB
>>
>> Stefan
>>
>

chidiver · September 21, 2008

Found the email.

Here's the link to the results:

http://www.dslreports.com/linequality/nil/2433763

Looks OK to me. I'll try the legacy uploader.

Andy · September 21, 2008

chidiver wrote:

Found the email.

Here's the link to the results:

http://www.dslreports.com/linequality/nil/2433763

Looks OK to me. I'll try the legacy uploader.

Cool!

Well,

ex2-tg4-0.eqnwnj.sbcglobal.net 0% 60 60 0.94 1.02 1.27
5 dist1-g1-2.chcgil.ameritech.net 5%

is 5% packet loss and I'm 100% certain that can cause the issue

EDIT: I'm suspecting corruption of data along the way, as the cause. We don't see this happen much, at all. What's the result of your new upload?

chidiver · September 22, 2008

Seems to have worked on the 3 files I uploaded, but I haven't had time to look at them closely. Of course, the problem wasn't on 2 or 3 files, but on a big upload. I also had problems when trying the Lightroom plug-in, with your system kicking back error messages (which are logged as errors in my account over the last week). Not sure if that stems from the same issue or not?

rainforest1155 · September 22, 2008

chidiver wrote:

Seems to have worked on the 3 files I uploaded, but I haven't had time to look at them closely. Of course, the problem wasn't on 2 or 3 files, but on a big upload. I also had problems when trying the Lightroom plug-in, with your system kicking back error messages (which are logged as errors in my account over the last week). Not sure if that stems from the same issue or not?

It could be related. Could you run a traceroute to SmugMug? Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.

Also run a reverse trace. Go here:
http://www.smugmug.com/homepage/traceroute.mg
You will see the results on your screen and also receive an email with the results that you can send to us.

You best send us the results to the help desk and we'll go from there.

Thanks,
Sebastian

chidiver · September 22, 2008

I'll do it when I get home this evening

What's wrong with the uploader?

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