upload error

kristencata · October 21, 2008

Hi,
When I try and upload my image (which I edited in photoshop) it goes through the process of sending the message, but then gives me the word "Error" when it should be uploaded. I have saved the image in several different formats (I.E. .jpg, .psd, .jpeg, JPG). I'm a bit frustrated b/c it's the image I would like to use as my banner...anyone have advice?

Thanks a bunch,
Kristen

jfriend · October 21, 2008

kristencata wrote:

Hi,
When I try and upload my image (which I edited in photoshop) it goes through the process of sending the message, but then gives me the word "Error" when it should be uploaded. I have saved the image in several different formats (I.E. .jpg, .psd, .jpeg, JPG). I'm a bit frustrated b/c it's the image I would like to use as my banner...anyone have advice?

Thanks a bunch,
Kristen

If you go to your control panel, click on the stats tab, then find the link that says View Log. That might tell you some more information about why the files didn't upload. If you didn't just upload them today, then you might have to click on the "week" or "month" link at the top of that page.

kristencata · October 21, 2008

jfriend wrote:

If you go to your control panel, click on the stats tab, then find the link that says View Log. That might tell you some more information about why the files didn't upload. If you didn't just upload them today, then you might have to click on the "week" or "month" link at the top of that page.

Thanks for you reply. I followed your directions and found that it says two different reasons for the error messages:
1. upload problem: wrong bytes received
OR
2.upload problem: unknown video codec. Would you like a SmugVault?

I don't want to pay for smugvault...know what my next option is? I feel that it's something to do with my layers in photoshop or something.

Thanks, Kristen :-)

jfriend · October 21, 2008

kristencata wrote:

Thanks for you reply. I followed your directions and found that it says two different reasons for the error messages:
1. upload problem: wrong bytes received
OR
2.upload problem: unknown video codec. Would you like a SmugVault?

I don't want to pay for smugvault...know what my next option is? I feel that it's something to do with my layers in photoshop or something.

Thanks, Kristen :-)

You should only be uploading a true JPEG image (or maybe a PNG for special purposes only) which can have no layers. You can't just rename a file to have a .jpeg extension - it must truly be a JPEG image. If you have a layered file in Photoshop, then you would do File/Save As and pick the JPEG file type in the dialog. That will then create a JPEG file with all the layers flattened (your working copy in Photoshop won't be flattened, only the JPEG that is saved out to disk). Is this what you've done or is there a possibility that you weren't actually trying to upload a legitimate JPEG image?

Barb · October 21, 2008

kristencata wrote:

Thanks for you reply. I followed your directions and found that it says two different reasons for the error messages:
1. upload problem: wrong bytes received
OR
2.upload problem: unknown video codec. Would you like a SmugVault?

I don't want to pay for smugvault...know what my next option is? I feel that it's something to do with my layers in photoshop or something.

Thanks, Kristen :-)

Hi Kristen

Make sure that the file is in one of our supported file formats and within our size requirements:

http://www.smugmug.com/help/upload-photos

If you continue to have problems, please let us know.

kristencata · October 22, 2008

Barb wrote:

Hi Kristen

Make sure that the file is in one of our supported file formats and within our size requirements:

http://www.smugmug.com/help/upload-photos

If you continue to have problems, please let us know.

Okay, I went back and corrected the way I saved the file. All is well now...please let me know what y'all think of it (bayouroadphotography.com). Still very much a work in progress, but I would feedback. Thanks to both of you for your help.

upload error

Comments