Upload not working?

Tee Why · November 9, 2008

Trying to upload on IE 7.0, the simplist way (click and drag) and it says upload complete, but the picture is not showing up in the gallery. I tried to click on Add photo button in Firefox 3.0.3 and it just crashes.

Is this a problem at my end or with smugmug?

zacHer0 · November 9, 2008

Hello, please make sure you have the latest version of Java
http://www.java.com

Also, be sure that the images you are uploading fit within our file types here.
http://www.smugmug.com/help/upload-photos

Hope this helps

Tee Why · November 9, 2008

The files are JPEG's and I was able to upload as recently as 11/3/08 without any problems.
I have a JAVA plug in 1.6.0_03 for my firefox.

sara505 · November 9, 2008

Tee Why wrote:

Trying to upload on IE 7.0, the simplist way (click and drag) and it says upload complete, but the picture is not showing up in the gallery. I tried to click on Add photo button in Firefox 3.0.3 and it just crashes.

Is this a problem at my end or with smugmug?

I'm having problems too. Couldn't get the download window to appear, clicked on "create gallery" a few times, ended up with 10 empty galleries, download is not progressing.

Lou Gonzalez · November 9, 2008

Tee Why wrote:

Trying to upload on IE 7.0, the simplist way (click and drag) and it says upload complete, but the picture is not showing up in the gallery. I tried to click on Add photo button in Firefox 3.0.3 and it just crashes.

Is this a problem at my end or with smugmug?

I went to replace an image and it failed twice. So I just uploaded the pic and it uploaded and gave me the confirmation but the photo never showed in the gallery. Strangeness going on.

Tee Why · November 9, 2008

my page was down a minute ago but now it seems to be very slow.

pancamo · November 9, 2008

same problem with me tonight also...

Lou Gonzalez wrote:

I went to replace an image and it failed twice. So I just uploaded the pic and it uploaded and gave me the confirmation but the photo never showed in the gallery. Strangeness going on.

pancamo · November 9, 2008

ahh... now getting : We're having some temporary difficulties. We expect full service to resume shortly. Sorry

And I just upgraded to PRO 5 minutes ago

Not a good omen!

pancamo wrote:

same problem with me tonight also...

Tee Why · November 9, 2008

I tried uploading via the simplest way via IE a few times but I finally got one of them up.

BeachBill · November 9, 2008

Definitely some problems going on at Smugmug right now. I was getting ready to upload but it wouldn't show me the list of galleries on my site. Now the site says "We're having some temporary difficulties. We expect full service to resume shortly. Sorry!"

decals · November 9, 2008

pancamo wrote:

same problem with me tonight also...

SmugMug sucks on Sunday, too many uploads from those IPhones. It will be OK again tomorrow..................

Andy · November 9, 2008

decals wrote:

SmugMug sucks on Sunday, too many uploads from those IPhones. It will be OK again tomorrow..................

Well, that's not the reason - but for sure something is happening on Sundays.
We'll figure it out

kenbair · November 9, 2008

I just tried uploading two pictures and got "server not found". This is not a good sign.

decals · November 9, 2008

Andy wrote:

Well, that's not the reason - but for sure something is happening on Sundays.
We'll figure it out

Sorry Andy,
I got a little hot under the collar when I couln't upload some senior picture stuff before bedtime. I was kinda excited, pretty good stuff for me.

Don't worry guys, it will work fine tomorrow.

MJRPHOTO · November 9, 2008

Lou Gonzalez wrote:

I went to replace an image and it failed twice. So I just uploaded the pic and it uploaded and gave me the confirmation but the photo never showed in the gallery. Strangeness going on.

Same problem here.
I really can't have this tonight:splat

Lou Gonzalez · November 9, 2008

MJRPHOTO wrote:

Same problem here.
I really can't have this tonight:splat

Oy. I just got a $225 print order from a a customer and she emailed me all paniced that her order didn't go through. I got the email confirmation but I hope it's ok. She's convinced that the order is messed up and said she'd redo it in the morning. Oh man. I wrote her back right away telling her to hold off until I verify the order. I hope she gets my email in time otherwise she'll be doing her order twice which would be a total waste of time on her part. Yikes.

: Can someone at smugmug verify? I actually got 3 print orders today. Can someone check them to make sure they're good to go?

778310, 779144, 779385 (most recent order in question. I have not been able to approve this order due to the problems)

zacHer0 · November 9, 2008

Lou Gonzalez wrote:

Oy. I just got a $225 print order from a a customer and she emailed me all paniced that her order didn't go through. I got the email confirmation but I hope it's ok. She's convinced that the order is messed up and said she'd redo it in the morning. Oh man. I wrote her back right away telling her to hold off until I verify the order. I hope she gets my email in time otherwise she'll be doing her order twice which would be a total waste of time on her part. Yikes. : Can someone at smugmug verify? I actually got 3 print orders today. Can someone check them to make sure they're good to go?

778310, 779144, 779385 (most recent order in question. I have not been able to approve this order due to the problems)

Hi Lou. All three of those orders are good to go.

Lou Gonzalez · November 9, 2008

zacHer0 wrote:

Hi Lou. All three of those orders are good to go.

Thank you for checking! I feel better.

Tee Why · November 10, 2008

Things appear to be fine now. Quick repair...

Lou Gonzalez · November 10, 2008

Tee Why wrote:

Things appear to be fine now. Quick repair...

Doh! I'm getting the dreaded red rectangle again!

Lou Gonzalez · November 10, 2008

Lou Gonzalez wrote:

Doh! I'm getting the dreaded red rectangle again!

It's gone now.

Upload not working?

Comments