Dgrin is sick

jfriend · December 18, 2008

I've been seeing very unresponsive dgrin performance in the last hour. Just did this tracert which points to issues on Smugmug's end of things:
C:\Users\John>tracert www.dgrin.com

Tracing route to pluto.smugmug.com [63.81.134.25]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 9 ms 10 ms adsl-216-103-211-254.dsl.snfc21.pacbell.net [216.103.211.254]
3 10 ms 10 ms 9 ms dist1-vlan60.snfc21.pbi.net [216.102.187.130]
4 10 ms 10 ms 10 ms bb1-10g2-0.snfcca.sbcglobal.net [216.102.176.224]
5 11 ms 11 ms 10 ms 151.164.95.244
6 12 ms 11 ms 31 ms 64.215.195.241
7 75 ms 98 ms 114 ms SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net [64.214.196.246]
8 151 ms 150 ms 211 ms pluto.smugmug.com [63.81.134.25]

Trace complete.

C:\Users\John>

Richard · December 18, 2008

jfriend wrote:

I've been seeing very unresponsive dgrin performance in the last hour. Just did this tracert which points to issues on Smugmug's end of things:
C:\Users\John>tracert www.dgrin.com

Tracing route to pluto.smugmug.com [63.81.134.25]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 9 ms 10 ms adsl-216-103-211-254.dsl.snfc21.pacbell.net [216.103.211.254]
3 10 ms 10 ms 9 ms dist1-vlan60.snfc21.pbi.net [216.102.187.130]
4 10 ms 10 ms 10 ms bb1-10g2-0.snfcca.sbcglobal.net [216.102.176.224]
5 11 ms 11 ms 10 ms 151.164.95.244
6 12 ms 11 ms 31 ms 64.215.195.241
7 75 ms 98 ms 114 ms SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net [64.214.196.246]
8 151 ms 150 ms 211 ms pluto.smugmug.com [63.81.134.25]

Trace complete.

C:\Users\John>

Smuggy is down at the moment with DNS problems. I'd guess they are related.

jfriend · December 18, 2008

dgrin seems back to it's normal snappy self now. It was unhappy for several hours.

jfriend · December 18, 2008

jfriend wrote:

dgrin seems back to it's normal snappy self now. It was unhappy for several hours.

I spoke too soon. It's intermittent now. Here's a recent trace that shows one hop in the chain as clearly having problems. I can't tell if this in Smugmug's network or in their ISP's network:

C:\Users\John>tracert www.dgrin.com

Tracing route to pluto.smugmug.com [63.81.134.25]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 9 ms 9 ms adsl-216-103-211-254.dsl.snfc21.pacbell.net [216.103.211.254]
3 10 ms 9 ms 10 ms dist1-vlan60.snfc21.pbi.net [216.102.187.130]
4 9 ms 9 ms 9 ms bb1-10g2-0.snfcca.sbcglobal.net [216.102.176.224]
5 11 ms 11 ms 11 ms 151.164.95.244
6 116 ms 223 ms 239 ms 64.215.195.241
7 23 ms 17 ms 17 ms SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net [64.214.196.246]
8 12 ms 12 ms 12 ms pluto.smugmug.com [63.81.134.25]

Trace complete.

John Mueller · December 18, 2008

I been experiencing problems for the last couple of weeks

Andy · December 18, 2008

We've spent a lot of $$ on some new forum server hotness. Hang in there, should be installed soon-ish I hope.

jfriend · December 18, 2008

Andy wrote:

We've spent a lot of $$ on some new forum server hotness. Hang in there, should be installed soon-ish I hope.

But what I'm seeing is networking issues, nothing to do with new forum servers.

Andy · December 18, 2008

jfriend wrote:

But what I'm seeing is networking issues, nothing to do with new forum servers.

Hi John! OK I'll ship back the new forum servers and throw a party with free booze and food for Dgrinners

oh wait, I did that already last week!

jfriend · December 18, 2008

Andy wrote:

Hi John! OK I'll ship back the new forum servers and throw a party with free booze and food for Dgrinners

oh wait, I did that already last week!

I started this thread about dgrin networking problems, posted two traces that clearly show a problem somewhere near your data center and nobody has said boo about it. That's why I keep asking. I didn't appreciate your reply.

Andy · December 18, 2008

jfriend wrote:

I started this thread about dgrin networking problems, posted two traces that clearly show a problem somewhere near your data center and nobody has said boo about it. That's why I keep asking. I didn't appreciate your reply.

Hey John - c'mon lighten up, eh? It's all good, isn't it?

I don't think there's boo to say about this - there were some Smuggy IP issues today and I'm sure they're related.
http://smugmug.wordpress.com/2008/12/18/site-outage-2/

ian408 · December 19, 2008

I was surfing at work this morning and noticed the same problem. I sent off some e-mail to the help desk and damn if Doc W. didn't reply with an oh-so-quick message letting me know the good folks at SmugMug were hard at work fixing stuff.

John, I'm curious if you sent anything to the help desk or just posted here hoping someone would notice?

jfriend · December 19, 2008

ian408 wrote:

I was surfing at work this morning and noticed the same problem. I sent off some e-mail to the help desk and damn if Doc W. didn't reply with an oh-so-quick message letting me know the good folks at SmugMug were hard at work fixing stuff.

John, I'm curious if you sent anything to the help desk or just posted here hoping someone would notice?

I didn't bother with the help desk because soon after I posted, Smugmug itself was having an issue. After that issue appeared to be over, Andy was in this thread, so I figured I had nothing to gain by going to the help desk.

ian408 · December 19, 2008

jfriend wrote:

I didn't bother with the help desk because soon after I posted, Smugmug itself was having an issue. After that issue appeared to be over, Andy was in this thread, so I figured I had nothing to gain by going to the help desk.

Andy's post was 4 or so hours after your first post (in which you identified Smuggy as a problem).

I dunno. I know that I'd rather hear about a non-problem or even a burgeoning problem as soon as it became one. For me, that was noon. And had you contacted the help desk, you would have known there was a problem too. Win-win. No?

jfriend · December 19, 2008

ian408 wrote:

Andy's post was 4 or so hours after your first post (in which you identified Smuggy as a problem).

I dunno. I know that I'd rather hear about a non-problem or even a burgeoning problem as soon as it became one. For me, that was noon. And had you contacted the help desk, you would have known there was a problem too. Win-win. No?

Normally, if I need a response urgently, I would go to the help desk. But, in this case, I posted in dgrin and then headed out on some errands for a few hours. I just wanted to know that someone was looking at it and see if I could get a status on the issue eventually.

David-Stallard · December 19, 2008

Thanks
Well done to all involved at fixing the problems

.DAVID.

Dgrin is sick

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