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Re: Smugmug Shipping over 700% markup!
Well, for one, you could do what I and others on this thread have suggested. Charge a bit MORE for the prints, to cover the shipping. It's simply a fact that customers have a SERIOUS problem with shipping charges, of almost any amount. I have probably spent $100k with Amazon over the years. When I happen to find a product… -
Re: Smugmug Shipping over 700% markup!
I also work for a non-profit, and I have to say I have cringed at the orders that contain one-two prints, and have shipping greater than the print charge. In our case, I decided to increase the "sitting fee" for our big annual fundraiser, and allow people to download their images for free. For those who find it helpful,… -
Re: Smugmug Shipping over 700% markup!
Seems like this conversation is taking a wrong turn. We are customers, SmugMug is a business. It is not my place to question how and how much profit SmugMug makes (unless I am a shareholder:) ). The fact that Aaron has to prove they are not cheating is bizarre. However... since Aaron mentioned numbers I would like to… -
Re: Smugmug Shipping over 700% markup!
Again I don't hate you and I don't think your deliberately not telling the truth, but I can absolutely state one of us doesn't get it. Let's take a look at this.................. 1) An order is placed. The cost of the print + shipping is paid and collected by SmugMug. 1a) We collect: cost of the print 1b) We collect: cost… -
Re: Smugmug Shipping over 700% markup!
OH Boy......................... Let me start with SmugMug has some first class employees. Smart, hardworking, etc. In my heart I don't believe your deliberately trying to mislead with your explanations. Yet the explanation provided here is the same as "hay, organically processed by a male cow". Gimme a break! Smugmug… -
Re: Smugmug Shipping over 700% markup!
We're a middle-man. Middle-men always cost more than going direct, though we try to limit it as much as we can. For a long time going through SmugMug was easier than going through BayROES, so our service, which came at a monetary cost, has a usability benefit with that cost. Bay now has their own web ordering system, and I… -
Re: Smugmug Shipping over 700% markup!
I've done that comparison many times Sam, every time I am directly involved in handling an order for a client. I would actually prefer to order from my own account here and I would prefer to have my customers order from my site. I pay for my pro level account because I'd like to take advantages of the ease of use (my… -
Re: Smugmug Shipping over 700% markup!
I understand not knowing the final cost for shipping but you should be able to calculate it closer to what the actual cost is. Not make a guess that insures that you still end up ahead by passing the cost onto our clients. That is why I am willing to pay the yearly fee's and let you take 15% of my profits. I can't tell you… -
Re: Smugmug Shipping over 700% markup!
So I just ordered a big canvas print from Bay directly. Bay charged me $1.50 for second day air. If I order from Smugmug with EZPrints (I can't do Bay for reasons still lost on me, but that's another story), the shipping on a bit smaller version (largest they offer) is $38.99 for second day air ($28.99 for USPS or UPS… -
Re: Smugmug Shipping over 700% markup!
Shief gave a clear explanation, and I tried to step in and re-word it in a different way. I'm having a hard time understanding what's not clear. Let me try 1 more time, in a different way: Simple Explanation: Bay Photo's higher margins allow them to subsidize the cost of shipping. SmugMug, as the middle-man, doesn't have…
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