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Re: Smugmug Shipping over 700% markup!
Come on, we are not idiots. It's a simple math. Bay is shipping for $1.50. If they are able to do it, and they give you better rates, then you should be able to do it. Argument that you charge for shipping cause you offer 100% print guarantee's does not fly: 1) Bay does it too 2) Not a lot of people are really asking for… -
Re: Smugmug Shipping over 700% markup!
It is a frustrating aspect of selling prints through Smugmug. I still get many e-mails from people complaining about shipping costs. The only upside to this, is that I can then turn around and order directly through BayROES as I do with most of my orders. I sell the print for the same as I advertise on my site, but… -
Re: Smugmug Shipping over 700% markup!
There's not going to be an update. Sheaf made an attempt back in January, and I'm sure was told to leave it alone by SM, hence the total silence since. They've had literally years to respond to this. It's massive price gouging, plain and simple. If there was no annual charge for the account, or no 15% cut, it would make… -
Re: Smugmug Shipping over 700% markup!
Of course we agree on that. However... you already take a 15% cut and charge $150-$300 a year. If that is not enough, then the business model is broken. Inflating shipping charges to hide taking more profit is not an acceptable way to do things. You still haven't answered why I have better terms with Bay than SM does. Of… -
Re: Smugmug Shipping over 700% markup!
We also need everyone to please understand that WE need to have a business that is profitable in order to survive and continue as your customers. If we didn't care, we wouldn't bother trying to discuss the problem (and it is a problem). I've been with SmugMug for many years, through some rough times and have seen my costs… -
Re: Smugmug Shipping over 700% markup!
4x6 from Bay, withOUT color correction is .29 not .49. Bay does charge 5.99 for a single 4x6, that is true. At the sane time they do charge $1.5 on all orders (prints) over $12. You (SM)? Nope. I know first hand all small components that come in play when an item is shipped, so there is no expectation from you to lose $ on… -
Re: Smugmug Shipping over 700% markup!
I think people are having hard time believing that Smugmug with a huge volume of prints has worse rates with Bay then a random customer. In your example Bay charges me 19 cents + cheap/free shipping and charges you 19 cent and no shipping. Sorry it makes very little sense. You should understand how awkward is telling a… -
Re: Smugmug Shipping over 700% markup!
I have to completely agree with you. By far the most common complaint I receive from would be buyers is that shipping costs are so high it's putting them off purchasing. This is why so many of my orders I now process through BayROES, thus completely bypassing Smugmug. It's a real shame, I mean at the end of the day we do… -
Smugmug Shipping over 700% markup!
It had recently came to my attention that shipping charges with smugmug are way higher then else where. I went to order 16x20 thinprint from Bayphoto thru Smugmug and the cheapest shipping option was $17.99! and when I went to Bayphoto directly it was $1.50. That's over a 700% markup, which in my opinion is unacceptable! I… -
Re: Smugmug Shipping over 700% markup!
Sorry, but nothing is clear. Why on EARTH does SM go through all of those steps? SM should be able to transmit an order to Bay no different than anyone else. Shipping should be $1.50 for any order of $12 or more. I quoted the whole list above because that process is absolute insanity. Why isn't it something like this: 1)…
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