HTTP 400 Bad Request - Internet Explorer

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• Barb Administrators Posts: 3,352 SmugMug Employee

  August 25, 2008 edited August 25, 2008

  krisbphoto wrote:

  When I try to visit my site:
  
  www.krisbphoto.com
  
  I get this message.
  
  HTTP 400 Bad Request - Internet Explorer
  
  The Webpage cannot be found. It just started happening this weekend.
  Any help?

  Hi,
  
  This is a problem that began after some changes we made Saturday night to the site. The problem happens if a domain name was improperly set up. Here is a copy of the email we are sending out with instructions how to fix the problem. After you have a chance to read it over, if you need some help with the changes, please email us. We'll get you taken care of!
  
  http://www.smugmug.com/help/emailreal
  
  ============
  
  Thank you for contacting SmugMug. I'm sorry about your domain troubles.
  It seems as if you have pointed your domain with a CNAME to
  yournickname.smugmug.com . This may have worked in the past, but it's
  not something we instructed you to do. Please change your CNAME record
  to domains.smugmug.com instead. That'll fix your domain. In the past we
  asked you to point your CNAME to www.smugmug.com, but this will stop
  working soon. You will also want to change the IP address for any A
  record you have pointed at SmugMug (the old IP is 63.81.134.23) as that will also be changing soon.
  
  We have more information on the correct domain setups here:
  http://www.smugmug.com/help/professional-accounts
  
  In a nutshell, to set up the CNAME correctly you need the following:
  1. for the www host point a CNAME record to domains.smugmug.com
  2. also add or change an A record to 208.79.45.23 if you want people to be able to
  access your site without www. Some domains allow you to use an @ sign
  for the host to indicate that it is empty. Check the help at your
  domain host to see what they recommend.
  
  If you use subdomain.yourdomain.com instead of www.yourdomain.com ,
  point the subdomain with a CNAME record to domains.smugmug.com and don't
  add an A record as it isn't needed.
  
  Do not use your full domain in the CNAME unless the domain host tells
  you to. If you do, you will end up with
  www.yourdomain.com.yourdomain.com or something similar.
  
  Do not put in the yournickname.smugmug.com address as the destination no
  matter how tempting that may be. Do not use forwarding or redirects
  either. None of these will work correctly.
  
  records if there are any for your site. It will take 24-48 hours for
  the changes to propagate around the internet.
  
  If you have not already done so, go to your SmugMug control panel and
  enter the custom domain on the settings tab. That is all there is too
  it. If you have problems, please let me know.
  
  If you are stuck, send me your domain host UserID and set the password
  to something temporary like SmugTemp123. I will log in and make the
  changes or check the settings for you. When I am done you can reset the
  password.
  
  1. the name of your domain registrar
  2. login name to your domain
  3. change the password for your domain to smugtemp{insert_4_random_digits}
  
  Once I have made the changes, I will let you know so that you could
  change your password back.

  Barb
  Smug since 2006
  SmugMug Help
  PhotoscapeDesign

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