Amazon S3 to give users Credit for Sunday's Outage

havanese

The full story can be found at CNet

Peter

havanese wrote:

The full story can be found at CNet

I doubt very much that any credit would be filtered down to end users such as Smugmug clients. Personally I would not expect any kind of credit for what occurred on Sunday. However, I certainly would expect that Smugmug as a company will get credit from Amazon for what occurred. That would be absolutely justified.

As an end user I would have to expect that sometimes downtimes will occur. If downtimes occur too frequently I would expect that Smugmug will do their best to make sure their service providers rectify such problems. As a Smugmug customer I think that the annual cost as a Pro User gives me a lot of value, allowing room for forgiving the rare downtime that we just experienced.

Peter

havanese

I will agree that as a smug user we will not see a credit, but hopefully smug will get a credit as well as many other web 2.0 companies.

Now as a jungle disk user I will get a credit as I was unable to do off site backups for my company on Sunday. It will be a small amount of money for me, but the gesture for customer service is huge in my book.

JoeG

SM should use their credit to take their heroes out to lunch. They were working their asses off this weekend to get things up and running again. Andy gets double desserts for having to deal with *some* of the posts.

Cameron

JoeG wrote:

SM should use their credit to take their heroes out to lunch. They were working their asses off this weekend to get things up and running again. Andy gets double desserts for having to deal with *some* of the posts.

Amen to that. Andy often has to stand up and take the shots for the team in the forums here and he does it rather gracefully.

:whip

Andy

Just doin' what I love best, taking care of things here at SmugMug and looking after our customers... thanks for noticing, and commenting

We are a team here though, and there were lots of other heroes on duty as well on Sunday, working on the issues.

Thanks again all.

wellman

Andy wrote:

Just doin' what I love best, taking care of things here at SmugMug and looking after our customers... thanks for noticing, and commenting

We are a team here though, and there were lots of other heroes on duty as well on Sunday, working on the issues.

Thanks again all.

Hey, do you even eat dessert?

jhelms

Peter wrote:

I doubt very much that any credit would be filtered down to end users such as Smugmug clients. Personally I would not expect any kind of credit for what occurred on Sunday. However, I certainly would expect that Smugmug as a company will get credit from Amazon for what occurred. That would be absolutely justified.

As an end user I would have to expect that sometimes downtimes will occur. If downtimes occur too frequently I would expect that Smugmug will do their best to make sure their service providers rectify such problems. As a Smugmug customer I think that the annual cost as a Pro User gives me a lot of value, allowing room for forgiving the rare downtime that we just experienced.

Peter

Agree 100%