Connection problem ... retrying.

Rob Greer Photography · July 27, 2008

I'm using the Simple Uploader via IE and I often get a message "Connection problem ... retrying." Every once in awhile the upload will resume but it drops the upload from time to time. With the current problem, it's taking much longer to upload the files than usual. Is there a problem going on that I've not seen listed anywhere?

bridgesphoto · July 27, 2008

I am having a similar problem, but right now it won't even let me get to the uploader page. It times out every time-- on every browser and every computer.

anwmn1 · July 27, 2008

Same problem here too. I have been able to get to the uploader page once but then it stops.

Keep geting a server connection was lost error. Two computers- Safari or Firefox- still can't upload.

davidweaver · July 27, 2008

Maybe related...
When just trying to get to the upload page at this moment:

Connection Interrupted

The connection to the server was reset while the page was loading.The network link was interrupted while negotiating a connection. Please try again.

I was having many issues uploading earlier today using the simple uploader. The Bulletproof one worked as did the (now) unsupported java drag and drop uploader.

Best we can do is post problems here.

Cheers,
David

l4pi · July 27, 2008

Same here as well.

I am increasingly concerned about the reliabillity of Smugmug. There have been just too many issues in the past couple of weeks.

Billio · July 27, 2008

Yeah. I'm having the same problems. I'm trying to upload concert photos from the weekend for the bands to review and it's been very difficult all day.

Since the jfriedl plug-in for Lightroom isn't working because of connection errors, I thought I would try the drag and drop. No luck. When it does begin to upload, it's at a slow speed.

Anyone else seeing performance issues when you can get connected?

davidweaver wrote:

Maybe related...
When just trying to get to the upload page at this moment:
Connection Interrupted

The connection to the server was reset while the page was loading.The network link was interrupted while negotiating a connection. Please try again.

I was having many issues uploading earlier today using the simple uploader. The Bulletproof one worked as did the (now) unsupported java drag and drop uploader.

Best we can do is post problems here.

Cheers,
David

davidweaver · July 28, 2008

This may be a waste of time posting. But ya' never know...
Missing packets have been removed to protect the innocent. :-)

No.     Time           Source                Destination           Protocol Info
      1 0.000000000    192.168.1.103         24.93.41.127          DNS      Standard query A upload.smugmug.com
      2 0.031281000    24.93.41.127          192.168.1.103         DNS      Standard query response A 208.79.45.24
      3 0.032118000    192.168.1.103         208.79.45.24          TCP      4202 > http [SYN] Seq=0 Len=0 MSS=1460
      4 0.116445000    208.79.45.24          192.168.1.103         TCP      http > 4202 [SYN, ACK] Seq=0 Ack=1 Win=4380 Len=0 MSS=1460
      5 0.116478000    192.168.1.103         208.79.45.24          TCP      4202 > http [ACK] Seq=1 Ack=1 Win=65535 [TCP CHECKSUM INCORRECT] Len=0
      6 0.116657000    192.168.1.103         208.79.45.24          HTTP     GET /photos/add.mg?AlbumID=5465607 HTTP/1.1
      7 0.199775000    208.79.45.24          192.168.1.103         TCP      http > 4202 [RST, ACK] Seq=1 Ack=1276 Win=5655 Len=0
      9 4.182392000    74.125.47.99          192.168.1.103         TCP      http > 4199 [FIN, ACK] Seq=0 Ack=0 Win=6856 Len=0
     10 4.182430000    192.168.1.103         74.125.47.99          TCP      4199 > http [ACK] Seq=0 Ack=1 Win=64795 [TCP CHECKSUM INCORRECT] Len=0
     11 4.198361000    192.168.1.103         74.125.47.99          TCP      4199 > http [RST, ACK] Seq=0 Ack=1 Win=0 Len=0
     15 10.601014000   192.168.1.103         195.70.13.84          TCP      2204 > http [ACK] Seq=538 Ack=2760 Win=65535 [TCP CHECKSUM INCORRECT] Len=0
     16 10.602864000   195.70.13.84          192.168.1.103         TCP      [TCP segment of a reassembled PDU]
     17 10.604614000   195.70.13.84          192.168.1.103         TCP      [TCP segment of a reassembled PDU]
     18 10.604677000   192.168.1.103         195.70.13.84          TCP      2204 > http [ACK] Seq=538 Ack=5520 Win=65535 [TCP CHECKSUM INCORRECT] Len=0
     19 10.606623000   195.70.13.84          192.168.1.103         TCP      [TCP segment of a reassembled PDU]
     20 10.607229000   195.70.13.84          192.168.1.103         TCP      [TCP Previous segment lost] [TCP segment of a reassembled PDU]
     21 10.607263000   192.168.1.103         195.70.13.84          TCP      2204 > http [ACK] Seq=538 Ack=6900 Win=65535 Len=0 SLE=8280 SRE=8922
     22 10.608333000   195.70.13.84          192.168.1.103         HTTP/XML [TCP Out-Of-Order] HTTP/1.1 200 OK
     23 10.608359000   192.168.1.103         195.70.13.84          TCP      2204 > http [ACK] Seq=538 Ack=8922 Win=65535 [TCP CHECKSUM INCORRECT] Len=0
     24 10.729978000   195.70.13.84          192.168.1.103         TCP      [TCP Dup ACK 22#1] http > 2204 [ACK] Seq=8922 Ack=538 Win=65535 Len=0
     25 16.335208000   208.79.45.23          192.168.1.103         TCP      http > 4086 [RST, ACK] Seq=0 Ack=0 Win=16912 Len=0

Barb · July 28, 2008

Hi,

We're aware of the problem and it's being worked on now. Sorry for the inconvenience!

davidweaver · July 28, 2008

Thank you!

Y'all rock!

clap

BBQ on me when in Austin!

bch2300 · July 28, 2008

mine was down for 10-20 minutes, but seems to be be back to normal now-

Barb · July 28, 2008

Okay, things should be up and working fine now. Again, sorry for the inconvenience

Peter · July 28, 2008

Barb wrote:

Okay, things should be up and working fine now. Again, sorry for the inconvenience

Thanks Barb

Uploading 80 pics and all is working well . . .

Smugmug - 9 pm Sunday and someone's at the control panel . . . nice . . .

Peter

Connection problem ... retrying.

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