Canceling SmugMug Membership

Daphotos

If you cancel your membership before the year’s renewal rate, can you get your remaining balance (as averaged out per month from the year’s total membership) credited back to your method of payment? :rolleyes
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Thanks,
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Kimberly

mike.strock

Daphotos wrote:

If you cancel your membership before the year’s renewal rate, can you get your remaining balance (as averaged out per month from the year’s total membership) credited back to your method of payment? <img src="https://us.v-cdn.net/6029383/emoji/rolleyes1.gif&quot; border="0" alt="" >
<o:p> </o:p>
Thanks,
<o:p> </o:p>
Kimberly

Kimberly -

Not a worker bee, just a satisfied user, but here's what i found from the Terms of Use:

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You may request termination of a Subscription at any time by sending an email to help@smugmug.com that provides clear written notice of such request, including but not limited to the "nickname" you provided to SmugMug at the time you ordered your Subscription. When SmugMug receives your termination request, SmugMug will terminate your Subscription if it has the necessary information to do so. SmugMug will notify you of termination via email. SmugMug may request additional information from you prior to terminating your Subscription(s). A Subscription is not terminated in this manner until you receive confirmation of termination from SmugMug.


Additionally, SmugMug may terminate a Subscription, or any user's access to and use of the Site or the Hosting Services, at any time at its sole discretion, with or without cause, which termination shall be effective immediately. If you violate the Terms of Use (including any Terms of Service), SmugMug in its sole discretion may, but is not obligated to (a) require you to remedy any violation thereof and/or (b) take any other actions that SmugMug deems appropriate to enforce its rights and pursue available remedies.


All Subscription Fees are nonrefundable, and upon termination, cancellation or discontinuation of a Subscription for any reason by either party, you will not receive a refund for any Subscription Fees or other amounts previously charged to you, or for any unused portion of any Subscription. Upon termination, any Content you have stored on the Site may no longer be retrieved, so you should make a backup copy of any such Content on a regular basis and before terminating your account.

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Mike.

Andy

Daphotos wrote:

If you cancel your membership before the year’s renewal rate, can you get your remaining balance (as averaged out per month from the year’s total membership) credited back to your method of payment? <img src="https://us.v-cdn.net/6029383/emoji/rolleyes1.gif&quot; border="0" alt="" >
<o:p> </o:p>
Thanks,
<o:p> </o:p>
Kimberly

Hi Kimberly, no, I'm sorry - the subscription is paid for a year in advance.

Daphotos

Thanks for the info!
Thank you Andy and Mike for your fast response. Very helpful and definately answered my question fast.

Best of success!