Is Canon Pakistan playing with me?

Awais Yaqub

As you may know i was going to get my dream lens which i still want. :thumb
About 20 days ago i asked canon they quoted me 46000 Rs. To make sure that they deliver in time i told them i urgently need that lens in 1st week of August and they told me don't worry it will be here at end of July.
to make long story short here is what is happening.

Today they told me if you want the lens today we will arrange from some other place and you have to pay 52000 Rs otherwise you have to wait next 15 or 20 days. :scratch

I am confused about "some other place" as they are the only sole distributors in Pakistan as they claim. If that some other place is working under them then how that price difference is possible ?

Here is channel of distribution

Canon Japan > Canon Singapore > Canon Pakistan > End users or retailers

as you can see canon is directly dealing with consumers.

The guy in contact with me is Canon's regional manager in our city.I am totally lost i think they are exploiting need of poor photographer who want it urgently to shoot on independence day celebration :scratch.

talking about 17-40L :cry. When i have money no body want to sell to me when i don't have money everyone wants to sell it to me. It seems like they don't like to sale products :scratch or they are on my father's side :rofl

Anyone has contact info of canon HQ ? some direct contact email who can look into this issue ?

Moogle Pepper

did they explain the delay? If they said by the end of July, is it in writing?

Awais Yaqub

Moogle Pepper wrote:

did they explain the delay? If they said by the end of July, is it in writing?

Writing no it was not in writing this is how it goes on
No they told me lens is booked from Singapore along with other canon consignment, on 28th July i was told the shipment is in transit. Yesterday i called them and guy told me he will tell me tomorrow. And today he told me that crap.

Moogle Pepper

How is it being shipped to you? I know UPS, FedEX and DHL are international, but I am not sure what shipping companies are in your area. Did they give you a tracking number that you can check online?

Or is it all by phone? Either way it is a crappy situation you are in.

Awais Yaqub

Moogle Pepper wrote:

How is it being shipped to you? I know UPS, FedEX and DHL are international, but I am not sure what shipping companies are in your area. Did they give you a tracking number that you can check online?

Or is it all by phone? Either way it is a crappy situation you are in.

Na nothing no UPS Fedex, if they bring i will pick it from their office and pay them the money.
Sickest thing is that i love that lens and have money for that but they are acting like crooks . I am sure they know i need it urgent so they are trying their luck, may be not canon but manager !

Moogle Pepper

Yeah it does sound like a crooked scheme, like something you would expect from those brooklyn camera shops.

Awais Yaqub

Moogle Pepper wrote:

Yeah it does sound like a crooked scheme, like something you would expect from those brooklyn camera shops.

:bluduh

ziggy53

Awais,

You are the one with the money.

Tell them you will have to find another source if they can't get it by the time they said and for the original cost.

Don't let them think they are in control. They want your money more than you want the lens (I believe.)

I know you really want the lens but not at any cost.

Awais Yaqub

ziggy53 wrote:

Awais,

You are the one with the money.

Tell them you will have to find another source if they can't get it by the time they said and for the original cost.

Don't let them think they are in control. They want your money more than you want the lens (I believe.)

I know you really want the lens but not at any cost.

Yeah true

dlplumer

Awais, have you given them any money up front?

Awais Yaqub

dlplumer wrote:

Awais, have you given them any money up front?

Nah not yet thanks god !

So much for canon lenses i think i should get something else. :cry

dlplumer

Awais Yaqub wrote:

Nah not yet thanks god !

So much for canon lenses i think i should get something else. :cry

That's good!

Can you get Amazon.com there. I order all my Canon equipment from them. They are extremely reliable and honest, and their prices are FAIR.

Awais Yaqub

dlplumer wrote:

That's good!

Can you get Amazon.com there. I order all my Canon equipment from them. They are extremely reliable and honest, and their prices are FAIR.

Then i have to pay shipping + duties again it will fall in hands like canon Pakistan
Some people buy from Amazon and B&H but had bad experience clearing duties etc.

dlplumer

Oh. Too bad.

I guess your best bet is to wait, but do not give any money without the merchandise in your hands. In the meantime, you take such wonderful photographs with what you have.

Art Scott

Awais,
I sent Canon USA an email asking for HQ email and explained what is happening to you......I hope it works out and I receive the emaiol addy you need as soon as I hear I would forward the email to directly to you if you will PM me your private email.

Awais Yaqub

Art Scott wrote:

Awais,
I sent Canon USA an email asking for HQ email and explained what is happening to you......I hope it works out and I receive the emaiol addy you need as soon as I hear I would forward the email to directly to you if you will PM me your private email.

PM sent
thanks tons

Art Scott

Awais Yaqub wrote:

PM sent
thanks tons

Pm received and replied.........no prob am glad I could try to help:D

Nikolai

Art Scott wrote:

Awais,
I sent Canon USA an email asking for HQ email and explained what is happening to you......I hope it works out and I receive the emaiol addy you need as soon as I hear I would forward the email to directly to you if you will PM me your private email.

WTG, Art!
Canon HQ needs to know what kind of crooks they ire in local offices.

Art Scott

Nikolai wrote:

WTG, Art!
Canon HQ needs to know what kind of crooks they ire in local offices.

I have often thought of opening a business like the old guy in the TV series The Equalizer and calling it Dirty Equalizing Deeds

Art Scott

update
Just got a reply from Canon USA and they told me to contact Canon Middle East..so I did and they are located in Dubai .... contact page linky here ......

Awais Yaqub

Art Scott wrote:

Just got a reply from Canon USA and they told me to contact Canon Middle East..so I did and they are located in Dubai .... contact page linky here ......

While searching i found our distributor is registered at canon Singapore i sent an email. Got phone call from guy who assured he will investigate this issue and will make it sure that i get the lens in 1 week.

Lets seee

Moogle Pepper

I'd keep holding it to the guy about this issue, whether or not you have given any form or payment or not. It is becoming more of a hassle for you to get the lens than it should be!

Awais Yaqub

Canon ruined the independence day celebration completely!! Now they were suppose to deliver the lens before 14th August at all costs after raising the voice. I called them today and he told me of 15 or 16th August. I am totally annoyed have to shoot with kit lens (no problem) but this is not a way !
I am already worried about shutter life of my xti around 7000 clicks. What do you say should i drop 17-40L and get camera body ?

Richard

Awais Yaqub wrote:

Canon ruined the independence day celebration completely!! Now they were suppose to deliver the lens before 14th August at all costs after raising the voice. I called them today and he told me of 15 or 16th August. I am totally annoyed have to shoot with kit lens (no problem) but this is not a way !
I am already worried about shutter life of my xti around 7000 clicks. What do you say should i drop 17-40L and get camera body ?

Sorry to hear it didn't arrive. I wouldn't change plans if I were you. The 17-40 is far superior to the kit lens and will serve you well. I don't know what the expected click life of an XTi is, but I suspect that you have 10s of thousands left, and when it ultimately bites the dust there will be better options available than there are today. Stay the course.

pyry

Awais Yaqub wrote:

Canon ruined the independence day celebration completely!! Now they were suppose to deliver the lens before 14th August at all costs after raising the voice. I called them today and he told me of 15 or 16th August. I am totally annoyed have to shoot with kit lens (no problem) but this is not a way !
I am already worried about shutter life of my xti around 7000 clicks. What do you say should i drop 17-40L and get camera body ?

Get the lens, even if they are giving you dates they cannot meet.

Your xti should happily click away to somewhere near 30000-50000 shots.

Art Scott

I am sorry Awais....I have not gotten any re[onse from Canon Middle East in Dubai or Singapore......feel like I dropped the ball.cry:cry

You should ask for a disount for being mis-lead....(not going to say they lied to you but they did)

Nikolai

Richard wrote:

I don't know what the expected click life of an XTi is, but I suspect that you have 10s of thousands left, and when it ultimately bites the dust there will be better options available than there are today. Stay the course.

7K should be nothing.

DJT

Nikolai wrote:

7K should be nothing.

I had 20,000 on my XT and it's still going strong, tho it's not mine anymore.

Awais Yaqub

Ahan then good ! i thought these die around 10K or 15K

Tee Why

I think the XT is rated for about 50,000 shutter actuation with the xxD series at 100,000K now IIRC.

Sorry about the 17-40L deal.

Awais Yaqub

What! today is around 50th day of celebrating arrival of my dream lens. And few days back i was told lens has reached Pakistan and will be shipped to my city but till now they are saying "Tomorrow"

Today i told canon if you can deliver the lens by 12 pm tomorrow then i am going to buy this lens otherwise i am not going to buy the lens.

:cry

Can anybody give me email or contact address of some responsible person at canon dealing with international distribution ?