An Official Site for Aqua Tech??

Tdcompton

Well my Aqua Tech Sport Shield that I purchased the first week of April is now useless, the plastic they used for a "window" has cracked right down the middle and will no longer protect my camera... I'm going to try to find out if this is a common occurrence and what I can do in hopes of some sort of replacement... I'm grasping at straws, I know, but you never know what you may get until you try. Anyways, when I google all I can find is retailer websites - nothing from the official maker... Anyone know of one or an email for someone within the company?

W.W. Webster

Do you mean these guys?

Tdcompton

Yes! Thank you!

jww

Keep us posted! FWIW ..I've never had that happen nor felt like I got close to having that happen.

Did it happen while stored.. like possibly wadded up or kept near harder less forgiving metal type stuff?

Tdcompton

It was fine when I put it on my camera that day, and it was never banged around or caught on anything all day, but when I took it off that night I saw the plastic had cracked right down the middle. I always stored the cover inside the bag that was provided with it, folded neatly, and always inside my large gear bag. I see you're from Carmel, I just moved from IN to AK. Loved in Carmel for a while, I miss that apartment... Was in Providence @ Old Meridian.

jww

Tdcompton wrote:

It was fine when I put it on my camera that day, and it was never banged around or caught on anything all day, but when I took it off that night I saw the plastic had cracked right down the middle. I always stored the cover inside the bag that was provided with it, folded neatly, and always inside my large gear bag. I see you're from Carmel, I just moved from IN to AK. Loved in Carmel for a while, I miss that apartment... Was in Providence @ Old Meridian.

Wow... sorry to hear that. Hopefully they will make it right for you. In the meantime a bit of duct tape might help.. or maybe there is something that would work as well that is also clear?

Yup.. I am in Carmel. Nice city/town with an over-fascination with building roundabouts, but they are quite fun once the traffic goes away.

Those are nice apts.. I live in what used to be Amli on Spring Mill which are also pretty nice apts with attached garages up on 146th and Spring Mill.

Good luck!

Tdcompton

This is the email I received...

Tiffany,
This problem is is due to temperature threshold for the plastic we use for the LCD windows. We had a small batch of Sport Shields with windows that are cracking in subfreezing temperatures. We have since fixed this problem by using a more flexible plastic material.

Please send your Sport Shield back to us at the address below for a replacement.

Regards,
Jesse Bowman
AquaTech Water Imaging Technologies, USA 18685-A Main St, #359 Huntington Beach, CA 92648
Office: 714 968 6946
Mobile: 714 458 4559
jesse@aquatech.net
www.aquatech.net

jww

Tdcompton wrote:

This is the email I received...

AWESOME! I had a feeling they would replace it for you! Congrats and thanks for sharing the news.

Tdcompton

Thanks, I am quite pleased obviously!

- and hey, I am on my way back to Indiana... I'll be living in Carmel again.

jww

Wow.. no kiddin! Always nice to know another shooter in the area!

Tdcompton

Yup, I haven't gotten to shoot since I got home.. It's killin' me.