Invalid URL Message

BarelyNiceBarelyNice Registered Users Posts: 8 Beginner grinner
edited August 25, 2008 in SmugMug Support
Hmm. Did the domain transfer and everything worked great. Until today. I get the following error message when trying to access my site:
Invalid URL


The requested URL "/", is invalid. Reference #9.8c4d32d0.1219684224.0


Has the IP for SM changed of which I need to be aware?

Thank you in advance,
BarelyNice

http://csomephotos.com

Comments

  • haightonlinehaightonline Registered Users Posts: 12 Big grins
    edited August 25, 2008
    BarelyNice wrote:
    Hmm. Did the domain transfer and everything worked great. Until today. I get the following error message when trying to access my site:
    Invalid URL


    The requested URL "/", is invalid. Reference #9.8c4d32d0.1219684224.0


    Has the IP for SM changed of which I need to be aware?

    Thank you in advance,
    BarelyNice

    http://csomephotos.com

    Heh. I came here for the exact same reason. No changes server side and everything is setup according to Smugmugs guide.
  • haightonlinehaightonline Registered Users Posts: 12 Big grins
    edited August 25, 2008
    haightonline wrote:
    Heh. I came here for the exact same reason. No changes server side and everything is setup according to Smugmugs guide.

    It would appear that I did not have it setup properly and Smugmug made some changes on the backend that broke it.

    Fix is here: http://dgrin.com/showpost.php?p=905521&postcount=4
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited August 25, 2008
    If you folks need help, be sure to give me a shout on the help desk.
    SmugMug Support Hero
    http://help.smugmug.com
  • haightonlinehaightonline Registered Users Posts: 12 Big grins
    edited August 25, 2008
    docwalker wrote:
    If you folks need help, be sure to give me a shout on the help desk.

    Thanks Doc! I could have sworn I had it set up properly. :-)

    I'm now just waiting for the new DNS settings to take.

    You guys in support are a large part of the reason I signed up with SmugMug. You rock!
  • petelangloispetelanglois Registered Users Posts: 57 Big grins
    edited August 25, 2008
    Yep now waiting for DNS to update. Why an alert e-mail wasn't sent out I'll never know this seems like something that would be on my radar if I was running the site.

    Pete

    ne_nau.gif
    Pete Langlois
    http://www.petelanglois.net
    http://blog.petelanglois.net
    Gear: Nikon D300s & D50 | 16-85mm VR | 18-55mm DX | 70-300mm VR | 85mm f/1.8D | 50mm f/1.8D | 35mm f/1.8G | 11-16mm f/2.8 Tokina | Extension Tube Set | Manfrotto Monopod and 190CXPRO3
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited August 25, 2008
    Pete,

    We did not know that it would cause the problem until it was too late. We also did not know that so many users had their domains set up incorrectly. We have never instructed users to set their domains up like they had them. There was no way to track what methods where used. We do apologize that it happened.
    SmugMug Support Hero
    http://help.smugmug.com
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