custom domain no longer working

nicnic Registered Users Posts: 44 Big grins
edited August 26, 2008 in SmugMug Support
Hey guys,

my custom domain no longer works with my smugmug account, i have spoken to the domain provider but they are saying that it is to do with smugmug,

The link was working perfectly no longer then a week ago, and then suddenly its not able to be accessed.

The link is http://www.ndavphotography.com
and its supposed to www.ndavphotography.smugmug.com

Any help or assitance would be great,

thanks all
Canon 400D + Grip - tamron 70-200 - canon 18-55 - canon 75-300

www.ndavphotography.com

Comments

  • MarkWMarkW Registered Users Posts: 72 Big grins
    edited August 26, 2008
    nic wrote:
    Hey guys,

    my custom domain no longer works with my smugmug account, i have spoken to the domain provider but they are saying that it is to do with smugmug,

    The link was working perfectly no longer then a week ago, and then suddenly its not able to be accessed.

    The link is http://www.ndavphotography.com
    and its supposed to www.ndavphotography.smugmug.com

    Any help or assitance would be great,

    thanks all

    Take a look at this thread. I had the same issue and I'm trying to get it working out. I have applied the changes but it may take some time for the changes to go through.

    http://www.dgrin.com/showthread.php?t=100417
    Mark Warren
    EOS 50D, 30D, Sigma 50-150 f/2.8, Tamron 28-75 f/2.8, MF Pentax 50 f/1.4, MF 70-200 f/4.0, and a MF 200 f/4 adapted for Canon, Canon 580EXII and 430EX, 2 Vivitar 285HV's and many various modifiers.
    http://www.markwphoto.com
    http://www.flickr.com/photos/markwphoto/
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited August 26, 2008
    If either of you need help getting it fixed, please let me know. I am here to help.

    --Doc
    SmugMug Support Hero
    http://help.smugmug.com
  • MarkWMarkW Registered Users Posts: 72 Big grins
    edited August 26, 2008
    docwalker wrote:
    If either of you need help getting it fixed, please let me know. I am here to help.

    --Doc

    Doc,

    Right now I'm just playing the waiting game while the TTL updates. Unfortunately that may take 24-48 hours. I have verified with my host (bluehost) that photos.markwphoto.com -> domains.smugmug.com via CName. However when I run nslookup.exe @ the command prompt it still shows my old cname markwphoto.smugmug.com. I'm sure it's just a matter of time. In the mean time I just did a redirect to markwphoto.smugmug.com until the CName is updated.

    Thanks,
    Mark Warren
    EOS 50D, 30D, Sigma 50-150 f/2.8, Tamron 28-75 f/2.8, MF Pentax 50 f/1.4, MF 70-200 f/4.0, and a MF 200 f/4 adapted for Canon, Canon 580EXII and 430EX, 2 Vivitar 285HV's and many various modifiers.
    http://www.markwphoto.com
    http://www.flickr.com/photos/markwphoto/
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited August 26, 2008
    Keep in mind that some domains will not update your CNAME if you have a redirect in place. You might want to keep an eye on that.
    SmugMug Support Hero
    http://help.smugmug.com
  • MarkWMarkW Registered Users Posts: 72 Big grins
    edited August 26, 2008
    Previously I had my redirect setup like this:

    markwphoto.com -> to photos.markwphoto.com
    photos.markwphoto.com cname redirect to markwphoto.smugmug.com.

    Currently now I have the redirect setup like so.

    markwphoto.com -> markwphoto.smugmug.com

    photos.markwphoto.com always just had a cname record and not just a typical redirect. I don't think this should be a problem but if it is a problem how I have it setup now then I'll change it.

    FYI. I am in the process of redesgning markwphoto.com and have a button link to photos.markwphoto.com cname -> domains.smugmug.com.
    Mark Warren
    EOS 50D, 30D, Sigma 50-150 f/2.8, Tamron 28-75 f/2.8, MF Pentax 50 f/1.4, MF 70-200 f/4.0, and a MF 200 f/4 adapted for Canon, Canon 580EXII and 430EX, 2 Vivitar 285HV's and many various modifiers.
    http://www.markwphoto.com
    http://www.flickr.com/photos/markwphoto/
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited August 26, 2008
    The CNAME part is the one that MUST change

    photos.markwphoto.com cname redirect to markwphoto.smugmug.com.

    Should read photos.markwphoto.com cname redirect to domains.smugmug.com

    the other redirect may work but I never recommend redirects. They always cause problems.

    Hopefully the CNAME will start working.
    SmugMug Support Hero
    http://help.smugmug.com
  • nicnic Registered Users Posts: 44 Big grins
    edited August 26, 2008
    doc, yea i could use some help please, im abit clueless with this stuff at the moment.

    cheers, Nic
    Canon 400D + Grip - tamron 70-200 - canon 18-55 - canon 75-300

    www.ndavphotography.com
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited August 26, 2008
    Send me an email on the help desk with your domain login info. or send screen shots of your domain host pages.

    I will get you set up.
    SmugMug Support Hero
    http://help.smugmug.com
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