DNS Checks Out... But SM Not Accepting Request??

Penrod

Ok, I've already called my ISP who assures me DNS checks out perfectly. The problem is that http://penrodstudios.com forwards to www.penrodstudios.com which forwards to http://penrodstudios.smugmug.com

If I go directly to penrodstudios.smugmug my site is fine, but I get an error message at www.penrodstudios.com

I haven't made any changes to my cname or domain in about 2 years, this just started this week.

docwalker

Hi, This is the email I have been sending customers to get this fixed.

I'm sorry about your domain troubles.
It seems as if you have pointed your domain with a CNAME to
yournickname.smugmug.com . This may have worked in the past, but it's
not something we instructed you to do. Please change your CNAME record
to domains.smugmug.com instead. That'll fix your domain. In the past we
asked you to point your CNAME to www.smugmug.com, but this will stop
working soon. You will also want to change the IP address for any A
record you have pointed at SmugMug (the old IP is 63.81.134.23) as that will also be changing soon.

We have more information on the correct domain setups here:
http://www.smugmug.com/help/professional-accounts

In a nutshell, to set up the CNAME correctly you need the following:
1. for the www host point a CNAME record to domains.smugmug.com - Do not put your nickname, www, subomain or anything in with the domains.smugmug.com

2. also add or change an A record to 208.79.45.23 if you want people to be able to
access your site without www. Some domains allow you to use an @ sign
for the host to indicate that it is empty. Check the help at your
domain host to see what they recommend.

If you use subdomain.yourdomain.com instead of www.yourdomain.com ,
point the subdomain with a CNAME record to domains.smugmug.com and don't
add an A record as it isn't needed.

Do not use your full domain in the CNAME unless the domain host tells
you to. If you do, you will end up with
www.yourdomain.com.yourdomain.com or something similar.

Do not put in the yournickname.smugmug.com address as the destination no
matter how tempting that may be. Do not use forwarding or redirects
either. None of these will work correctly.

records if there are any for your site. It will take 24-48 hours for
the changes to propagate around the internet.

If you have not already done so, go to your SmugMug control panel and
enter the custom domain on the settings tab. That is all there is too
it. If you have problems, please let me know.

If you are stuck, send me your domain host UserID and set the password
to something temporary like SmugTemp123. I will log in and make the
changes or check the settings for you. When I am done you can reset the
password.

1. the name of your domain registrar
2. login name to your domain
3. change the password for your domain to smugtemp{insert_4_random_digits}

Once I have made the changes, I will let you know so that you could
change your password back.

My apologies for any inconvenience.

--Doc

Penrod

Thank you, Doc. I glanced at the other thread before posting my question, but swear I saw a 2005 date so I moved on. lol

I made the cname change, hope the change is made quickly.