Unable to view most categories in Smugshot

madchadder

Hi, I've searched the forum, but found nothing like this:

I've been trying to use Smugshot for a while now, both on an old iPhone and now on a 3G. I can successfully take shots and upload them, but only to very limited categories. It's a great app, but I can't upload images to anywhere useful.

For some reason, when I click to change my upload album, only two of my categories are displayed. One of them is "Other" which I believe is a default Smugmug category (?) that I've never used before. The other is where I store informational images for my Smugmug site (not my actual photos).

Has anyone else had this issue? Any ideas on what's going on? I've done quite a bit of customization to my Smugmug site, but I wouldn't think that would affect my categories being readable by Smugshot.

Thanks for any help,
Chad

Sheaf

madchadder wrote:

Hi, I've searched the forum, but found nothing like this:

I've been trying to use Smugshot for a while now, both on an old iPhone and now on a 3G. I can successfully take shots and upload them, but only to very limited categories. It's a great app, but I can't upload images to anywhere useful.

For some reason, when I click to change my upload album, only two of my categories are displayed. One of them is "Other" which I believe is a default Smugmug category (?) that I've never used before. The other is where I store informational images for my Smugmug site (not my actual photos).

Has anyone else had this issue? Any ideas on what's going on? I've done quite a bit of customization to my Smugmug site, but I wouldn't think that would affect my categories being readable by Smugshot.

Thanks for any help,
Chad

Thanks for the feedback Chad. We are very close to releasing an update that should fix a lot of the bugs like this. Your customization will not affect that, it sounds like a bug on our end.

Can you give me a link to your site?

madchadder

Sheaf wrote:

Thanks for the feedback Chad. We are very close to releasing an update that should fix a lot of the bugs like this. Your customization will not affect that, it sounds like a bug on our end.

Can you give me a link to your site?

madchadder.smugmug.com

Thanks

areichman

Hidden categories in SmugShot
I had this same problem, where I was unable to access some of my gallery categories. Turns out I was unable to access them since there weren't any galleries in the root level of the categories.

For instance, I organize most of my pictures into a General category with them further sub-divided by year (General => 2008 => Gallery A, General => 2007 => Gallery B, etc.). There are no galleries in the General category by themselves though, and therefore the General category was unaccessible in SmugShots. Once I added a Test gallery in the main General category, I had access to that category and all of the sub-categories in SmugShots.

-Aaron
gallery.channelaaron.com

mouse2485

Also in Blossom
The same problem occurs using the iPhone app Blossom. Thanks for figuring out how to get around it by putting a single gallery (not in a subcategory) in the category. Worked for me!

chinesealbumart

areichman wrote:

Once I added a Test gallery in the main General category, I had access to that category and all of the sub-categories in SmugShots.

Thanks Aaron. This helps !! I finally found out why I cannot change my upload album settings in the app. Great great advice