Bad experience with Mpix

AREA 51

I've seen a lot about Mpix lately so I thought I would give them a try with a personal project before using them for any of my professional work and unfortunately things did not go so well.

I ordered a 24x36 gallery wrap from them and it arrived within a few days of ordering which was impressive. However the quality wasn't that great. Black streaking lines began to appear where it wraps on the frame! Soon people began commenting on the black streaks as they were distracting from the beautiful photo. I have since removed the photo from view.

I contacted Mpix customer support about this issue on July 29 and on July 30 Matt from Mpix agreed to reprint the gallery wrap and put a protective coating on it. I was impressed with the quick response and happy they were going to reprint it. If I were to ever use them for my professional work it would be important to me that if a customer had an issue with a print that Mpix would be responsive and take care of any issues ASAP.

Unfortunately this turned out not to be the case. I waited a couple weeks and the reprint never showed up. So on August 13 I contacted Mpix again to check on the status. I never received a response and again contacted them on August 19. Finally on August 20 Matt emailed me back and said he thought I had received the reprint and that he would check into things. He asked me to upload the image again so they could do the reprint.

It is now August 29 and still no reprint and no word from Mpix. If this had been a print for one of my customers I would have had a very upset customer that probably wouldn't be doing business with me again. Well, actually after the first week of not hearing from Mpix I would have done the reprint at my own expense with a more reliable and professional company.

It is because of this that I cannot recommended Mpix for professional work.

Greg

(When and IF the reprint ever shows up I will update this thread)

AREA 51

I just wanted to post a quick update and let everyone know that John from Mpix has contacted me since I posted this and explained that there was an internal miss-communication and that he was going to personally oversee the reprint of my gallery wrap. I received the reprinted gallery wrap a few days after this initial post and it turned out great!

Greg

rgbivens

I too have had the 'uh-oh' Mpix isn't going to work out for me experience too.

I had a 20x30 print done and when i got it there were weird streaks on it. They weren't very big or anything but definitely distracting so I contacted them and they reprinted and shipped a new one out asap. I was pleased with their response time and I will order from them again.

-Grant

Montec

rgbivens wrote:

I too have had the 'uh-oh' Mpix isn't going to work out for me experience too.

I had a 20x30 print done and when i got it there were weird streaks on it. They weren't very big or anything but definitely distracting so I contacted them and they reprinted and shipped a new one out asap. I was pleased with their response time and I will order from them again.

-Grant

Sounds like their QC is not what it should be if these problems are getting past them without being detected. Probably growing pains.