Firefox & Java upload problem

WinsomeWorks

I've had trouble for the past couple weeks or so uploading using the latest version of Firefox and the Java method (simple upload?). Quite often, Firefox will crash. Usually when this happens, the photos that were already processed by SmugMug are at least saved. It's just that I may have to re-start the upload several times until I finally get all the photos. Never had this trouble before. Firefox is not crashing any other time. Anyone seen this or have an idea what the problem is? As a footnote, I have not yet changed my domain using the new protocol--- I just learned about this tonight. Could that be causing my problem? Will have to wait until tomorrow eve. My site is www.winsomeworks.com

rainforest1155

WinsomeWorks wrote:

I've had trouble for the past couple weeks or so uploading using the latest version of Firefox and the Java method (simple upload?). Quite often, Firefox will crash. Usually when this happens, the photos that were already processed by SmugMug are at least saved. It's just that I may have to re-start the upload several times until I finally get all the photos. Never had this trouble before. Firefox is not crashing any other time. Anyone seen this or have an idea what the problem is? As a footnote, I have not yet changed my domain using the new protocol--- I just learned about this tonight. Could that be causing my problem? Will have to wait until tomorrow eve. My site is www.winsomeworks.com

Hi Anna,

Sorry for your uploading troubles. It shouldn't be related to your domain settings.

Could you give us some more details about what plugins / add-ons you have installed in your Firefox?

Does the same happen in Internet Explorer or does the upload work in it?

What version of java do you have? You can find this out by going to www.java.com and clicking on 'do I have java?'

Thanks,
Sebastian

WinsomeWorks

Uhhh, I'm embarrassed to say I haven't even tried uploading in IE-- kinda forgot it existed ;o) Ok, will give it a shot. I don't know of any plug-ins or add-ons to Firefox, but will check with my "experts" here. We're evidently using Java 6 update 7, and we have Vista. To my knowledge, nothing had changed just prior to the problem. (except that I went on vacation!) I've never really had any Firefox problems before, so this is new. Will get back to you.

WinsomeWorks

I was able to upload using IE with Java, but I would still like to fix the Firefox problem. We have Piclens added to Firefox, and some other add-ons. I still need to get the list of add-ons from my spouse.

Andrew Maiman

I have the same problem (uploader in Firefox crashes the browser periodically while uploading a large sets of files). Works fine in IE.

Here's the info about my Firefox installation:

Generated: Wed Sep 10 2008 06:47:34 GMT-0400 (Eastern Daylight Time)
User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build ID: 2008070208

Enabled Extensions: [26]
- Adblock Plus 0.7.5.5
- All-in-One Gestures 0.19.1
- Better Gmail 2 0.6.1
- BugMeNot 2.0
- Ctrl-Tab 0.19.1
- CuteMenus2 3.0
- Download Statusbar 0.9.6.3
- DownThemAll! 1.0.3
- Duplicate Tab 1.0.2
- Elasticfox 1.5.000078
- Firebug 1.2.0
- Flagfox 3.2.8
- FoxyTunes 3.0.4
- Google Toolbar for Firefox 3.1.20080714W
- Greasemonkey 0.8.20080609.0
- IE View 1.3.7
- Java Console 6.0.07
- Java Console 5.0.16
- Live HTTP Headers 0.14
- MR Tech Toolkit (formerly Local Install) 6.0.1
- PicLens 1.8.0.4280
- ScrapBook 1.3.3.7
- SmuggLr 2.5
- Tweak Network 1.3
- User Agent Switcher 0.6.11
- Weave 0.2.6

Disabled Extensions: [6]
- Fasterfox 2.0.0
- Google Browser Sync 1.3.20070523.0
- S3 Firefox Organizer(S3Fox) 0.4.1
- StumbleUpon 3.26
- Undo Closed Tabs Button 3.0.3
- VideoDownloader 1.1.1

Total Extensions: 32

Installed Themes: [2]
- Aero Fox 3.0.1
- Default

Installed Plugins: (23)
- Adobe Acrobat
- DivX Player Netscape Plugin
- DivX Web Player
- DivX® Content Upload Plugin
- Google Update
- Google Updater
- IGN Download Manager Plug-in
- iTunes Application Detector
- Java(TM) Platform SE 6 U7
- Microsoft® DRM
- Microsoft® Windows Media Player Firefox Plugin
- Move Media Player
- Mozilla Default Plug-in
- Photosynth
- QuickTime Plug-in 7.5 (861)
- RealJukebox NS Plugin
- RealPlayer Version Plugin
- RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)
- Shockwave Flash
- Silverlight Plug-In
- Virtual Earth 3D 1.01 plugin for Mozilla
- Windows Media Player Plug-in Dynamic Link Library
- Windows Presentation Foundation

rainforest1155

Andrew,

What java version do you have?

With how many files does the problem occur?
After how many does it crash?
Does it consistently crash at the same file or is it always a different file?
What filenames / file sizes are the photos having?

That's a big load of extensions. Could you give it a try and create a new profile without any extensions and see if the problem still occurs? Here's how to do this.

Thanks,
Sebastian

Andrew Maiman

I'll have to run some tests when I get home to answer some of those. I didn't bother troubleshooting the problem before since I was able to use the IE plugin.

It was generally on sets of over 25 photos/movies (photo files about 1.5megs each, videos varied, some large). I never ran it on the same set of files twice so I don't know if it would crash repeatedly on the same one. I'll have to make some test albums and run some uploads to find out.

Firefox extensions should not be interfering with the operation of a Java application, but I'll try a clean profile to be sure.

JKLionheart

Andrew Maiman wrote:

I'll have to run some tests when I get home to answer some of those. I didn't bother troubleshooting the problem before since I was able to use the IE plugin.

It was generally on sets of over 25 photos/movies (photo files about 1.5megs each, videos varied, some large). I never ran it on the same set of files twice so I don't know if it would crash repeatedly on the same one. I'll have to make some test albums and run some uploads to find out.

Firefox extensions should not be interfering with the operation of a Java application, but I'll try a clean profile to be sure.

I just wanted to chime in that I'm experiencing the same issues. I haven't spent much time on it because it's generally late when I upload a batch of photos, but it seems to be failing (at least this time) while "checking your photo", after a photo has uploaded and is being checked on the server side. I'm using Vista, and the first time, Data Execution Prevention (a failsafe built into the OS) reported the issue. When I tried to re-try uploading the current batch (it succeeded in uploading 5 photos before 1st crash), it crashed immediately at the 1st photo uploaded at the "checking your photo".

Here's what Windows reports:
Problem signature:
Problem Event Name: BEX
Application Name: firefox.exe
Application Version: 1.9.0.3105
Application Timestamp: 486bac70
Fault Module Name: StackHash_2132
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 38433832
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 2132
Additional Information 2: dda7a8d17fb5eaacaf37d0694009fe0a
Additional Information 3: 2790
Additional Information 4: c722787b53ec7b8b26cd82b9dc10c8ca

I know this probably doesn't help much yet. I'll try to get more info tomorrow if someone would like me to. Since it seems IE works, I'll try on Google Chrome with their new Java engine.

JKLionheart

JKLionheart wrote:

I just wanted to chime in that I'm experiencing the same issues. I haven't spent much time on it because it's generally late when I upload a batch of photos, but it seems to be failing (at least this time) while "checking your photo", after a photo has uploaded and is being checked on the server side. I'm using Vista, and the first time, Data Execution Prevention (a failsafe built into the OS) reported the issue. When I tried to re-try uploading the current batch (it succeeded in uploading 5 photos before 1st crash), it crashed immediately at the 1st photo uploaded at the "checking your photo".

Here's what Windows reports:
Problem signature:
Problem Event Name: BEX
Application Name: firefox.exe
Application Version: 1.9.0.3105
Application Timestamp: 486bac70
Fault Module Name: StackHash_2132
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 38433832
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 2132
Additional Information 2: dda7a8d17fb5eaacaf37d0694009fe0a
Additional Information 3: 2790
Additional Information 4: c722787b53ec7b8b26cd82b9dc10c8ca

I know this probably doesn't help much yet. I'll try to get more info tomorrow if someone would like me to. Since it seems IE works, I'll try on Google Chrome with their new Java engine.

Here's a part of what DEP says:
"DEP can help protect your computer by monitoring your programs to make sure that they use system memory safely. If DEP notices a program on your computer using memory incorrectly, it closes the program and notifies you."
Obviously that's a bit generic for the OS, but perhaps the Java Smugmug uses for it's uploader has a memory leak or a stray pointer or something? Just a thought.

rainforest1155

JKLionheart wrote:

Here's a part of what DEP says:
"DEP can help protect your computer by monitoring your programs to make sure that they use system memory safely. If DEP notices a program on your computer using memory incorrectly, it closes the program and notifies you."
Obviously that's a bit generic for the OS, but perhaps the Java Smugmug uses for it's uploader has a memory leak or a stray pointer or something? Just a thought.

That's interesting and I would appreciate it if you could give it a try with the new java that supports Google Chrome on Firefox. Maybe this all ready fixes the issue in case it is a java issue?

Thanks,
Sebastian

Andrew Maiman

I had it crash again this morning, this time on a clean (no add-ons) Firefox profile, so it's not add-ons causing the issue.

Crashed after about 50 photos, I'll try the same set again later to see if it sticks in the same place.

JKLionheart

rainforest1155 wrote:

That's interesting and I would appreciate it if you could give it a try with the new java that supports Google Chrome on Firefox. Maybe this all ready fixes the issue in case it is a java issue?

Thanks,
Sebastian

Hi Sebastian,

Unfortunately Google Chrome's Java implementation is supposedly built into their browser so you can't use it with Firefox as far as I know. I tried getting to the Simple uploader method via Chrome but it said it required a plugin still. Since I doubt Smugmug has developed one for Chrome yet (it's still beta), I don't think that'll work.

Again, IE worked like a charm with their ActiveX plugin (FF uses a java plugin, but IE doesn't). It even has 3 uploads, which was a new discovery for me As much as I don't use IE, I may just for this feature!

rainforest1155

JKLionheart wrote:

Hi Sebastian,

Unfortunately Google Chrome's Java implementation is supposedly built into their browser so you can't use it with Firefox as far as I know. I tried getting to the Simple uploader method via Chrome but it said it required a plugin still. Since I doubt Smugmug has developed one for Chrome yet (it's still beta), I don't think that'll work.

Check this Google Chrome thread out. The early release version of java (1.6 u10 or something) enabled my installation of Chrome to use the regular Simple uploader on SmugMug just fine.
I'm guessing this is a global new version that just happen to support Chrome. So I see no reason on why it shouldn't be used in Firefox.

Sebastian

JKLionheart

rainforest1155 wrote:

Check this Google Chrome thread out. The early release version of java (1.6 u10 or something) enabled my installation of Chrome to use the regular Simple uploader on SmugMug just fine.
I'm guessing this is a global new version that just happen to support Chrome. So I see no reason on why it shouldn't be used in Firefox.

Sebastian

Awesome. Thanks for the tip. I was under the impression that Java would (should) update itself. Right clicking the Java icon on my taskbar doesn't have a 'check for updates' command either. Chrome seems to work now, I'll update after I try both FF and Chrome again to see if FF keeps crashing w/ the updated Java installed

rainforest1155

JKLionheart wrote:

Awesome. Thanks for the tip. I was under the impression that Java would (should) update itself.

It's an "early access" version that isn't released yet and thus carries the RC (release candidate) ending. Afaik it won't show on the auto updater unless it's labeled bug free and is released.

Let me know,
Sebastian

SamirD

I've noticed this happen on large, 300mb+ video uploads. I get a windows error about not having enough memory before Firefox crashes. It seems like firefox is for some reason using the same amount of main memory as the filesize for uploading. Once you get larger than your system's free memory, wham! Never had this problem before, and still don't have the problem with pictures unless it's a really large batch.

I tried the same uploads in IE and no problems.

Beezley

can't even get the upload ....
I am hving this same issue - only i can't even get to upload anything. when i click on upload - then i select my fodler - it crashes. my IE just sits there. i have the latest version of JAVA and Firefox.

Any suggestions?

Thanks
Shelly

Andy

Beezley wrote: »

I am hving this same issue - only i can't even get to upload anything. when i click on upload - then i select my fodler - it crashes. my IE just sits there. i have the latest version of JAVA and Firefox.

Any suggestions?

Thanks
Shelly

Yup, could be some addons or your antivirus etc blocking things - write our Support Heroes with details and we'll help from the help desk, thanks!

jhelms

Beezley wrote: »

I am hving this same issue - only i can't even get to upload anything. when i click on upload - then i select my fodler - it crashes. my IE just sits there. i have the latest version of JAVA and Firefox.

Any suggestions?

Thanks
Shelly

Same here; I'll email the support heroes per Andy's reply.

Leathersmithe

Java rejects photo uploads in Firefox and Chrome
Firefox and Chrome reject uploads but Safari handles them fine. My Firefox has uploaded without a qualm for a year and more and suddenly all I see is the Java cup of coffee with arrows above and below it, and no way to drag-&-drop photos onto it. In Chrome, dragging a handful of photos onto the Upload window produces an enlargement of one of them in the Review mode of the browser. Backing out of that puts me back in the gallery, out of the Upload mode.

I have a fresh Java and am using the Firefox 4b6 beta. That seems to have been the begining of my upload problems. I can upload using other SmugMug methods, but the drag-&-drop works best for me. For now, I'll continue using Safari and hope that the next release of Firefox gets rid of the problem.

Andy

Leathersmithe wrote: »

I have a fresh Java and am using the Firefox 4b6 beta. That seems to have been the begining of my upload problems. I can upload using other SmugMug methods, but the drag-&-drop works best for me. For now, I'll continue using Safari and hope that the next release of Firefox gets rid of the problem.

Try the HTML5 uploader.
We hope to get it out of beta and live this week
http://www.dgrin.com/showthread.php?t=171637
but you can try it now