Watermark thumbs OFF, but showing in cart?

andreinla

I would like to show an image with NO watermark in the cart.

The Thumbs option of the selected watermark is set to NO, but the images in the cart still contain it.

What should I do? Just sent the images to the client and am worried this will impact sales.

Gallery link: http://store.upstagephoto.com/gallery/5949906_kWwt4#370998849_cptrZ

Thank you!

Andre

andreinla

Support? Is this an official bug?
Please help...

Is there a workaround?

Is this a bug? Any idea on resolution timeline?

Thank you.

bwg

andreinla wrote:

Please help...

Is there a workaround?

Is this a bug? Any idea on resolution timeline?

Thank you.

Hi Andreinla. I understand your question, but thumbnails in the cart arent the same as thumbnails in your gallery. We have to custom generate them for various reasons and they're generated on the fly from your small images. Since your small photos have watermarks, the custom thumbs have watermarks. We cant generate them from the original unwatermarked photo because that would take way too long. Lemme talk with the other guys to see if we can work around it.

andreinla

Ok
It's OK, I've entered the Acceptance stage about this issue.

I am wondering if it's possible to have a note in the cart saying that the watermark will NOT appear on the print/paid digital download.

Maybe a space for a customized message under the thumbnail in the cart?

Thanks!