custom hostname

acbend

Hi
I keep getting this message:
That hostname doesn't appear to be valid. It doesn't resolve to a hostname. See our help section on custom hostnames.

the hostname I want to use is www.andycaplan.com
It is parked at godaddy, and i THOUGHT that I had followed all the correct steps
please help ASAP!
thanks
Andy

gluwater

acbend wrote:

Hi
I keep getting this message:
That hostname doesn't appear to be valid. It doesn't resolve to a hostname. See our help section on custom hostnames.

the hostname I want to use is www.andycaplan.com
It is parked at godaddy, and i THOUGHT that I had followed all the correct steps
please help ASAP!
thanks
Andy

Hi Andy
I'm not seeig a CNAME or correct A record for your Domain. You need to go into your Total DNS control Panel and remove any existing CNAMES and A records. This is what you should have in there:

www CNAME pointing to domains.smugmug.com (do NOT use your SmugMug URL)
@ A record pointing to 208.79.45.23

Do NOT use forwarding
Do NOT use redirects

Once you have done that go into your SmugMug Control Panel>Settings and put www.andycaplan.com as your domain. That's it your done!

If you still can't get it you can email the help desk and we can get your login info and fix it for you.

acbend

I've made the changes on godaddy (see below) but still get the error message when i go to the smugmug control panel and try to put www.andycaplan.com in the custom homename
Error message: "That hostname doesn't appear to be valid. It doesn't resolve to a hostname. See our help section on custom hostnames."



Name Servers: (Last Update 9/23/2008)
NS51.DOMAINCONTROL.COM
NS52.DOMAINCONTROL.COM
Forwarding:
Domain is not forwarded.

Total DNS: (Available)
ARecord @ 208.79.45.23

CNAME mobilemail mobilemail-v01.prod.mesa1.secureserver.net
CNAME pda mobilemail-v01.prod.mesa1.secureserver.net
MX @ smtp.secureserver.net
MX @ mailstore1.secureserver.net
Total DNS Control and MX Records

scwalter

acbend wrote:

The CNAME needs to be www, not @. And it looks like the fields here are reversed. www on the left side (host column) and domains.smugmug.com for the right column (points to).

-Scott

acbend

thanks scott,
I made that change and now the smugmug.com home page comes up and when I try to enter my domain in the control panel I get an error message:
Error message: "That hostname doesn't appear to be valid. It doesn't resolve to a hostname. See our help section on custom hostnames."
so I have emailed help @ smugmug.
cheers,
ac

www.doglegstudios.com/ac.htm
bendevents.smugmug.com