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SmugMug slow? not loading?

ShebaJoShebaJo Registered Users Posts: 179 Major grins
edited October 2, 2008 in SmugMug Support
I can't open my site, error messages say "connection interrupted," "connection to server was reset while page was loading." I can't even open SmugMug.com... same error messages.

Earlier my site was extremely slow... now dead.

No issues with other sites.

FF latest edition, browser.

THANKS

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    ShebaJoShebaJo Registered Users Posts: 179 Major grins
    edited October 2, 2008
    my site just loaded ok, but i had dgrin was slow to load.
    it could be bresnan broadband, but other sites were not having problems.

    just in case it is associated with my site... link included this time
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    phototristanphototristan Registered Users Posts: 199 Major grins
    edited October 2, 2008
    ShebaJo wrote:
    my site just loaded ok, but i had dgrin was slow to load.
    it could be bresnan broadband, but other sites were not having problems.

    just in case it is associated with my site... link included this time

    Hi,

    Could you please run the following tests and let us know the results by emailing us at help @ smugmug.com?

    1. Go here:
    http://smugmug.speedtest.net

    We are the Yellow San Jose pyramid. Please let us know what the results are.


    2. Try these instructions to run a traceroute on a PC:
    http://www.smugmug.com/gallery/2959046
    That will help us see if and where any problems may be.


    This will let us know if there might be a connection issue between you and our servers.
    Tristan
    Suport Hero
    Smugmug
    http://help.smugmug.com/
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