SmugMug Login Woes

OMMBoy

Okay, so, everything has been working [almost] flawlessly since I joined SmugMug and started customizing my site and blog... until a couple days ago. That's when it happened. Yes, my login woes. Allow me to explain:

When I first visit my site, I'm treated like any other visitor. That is, until I click the LOGIN link in the footer. I am then taken to a login page where I am asked for my email address and password. After providing this information, I'm officially logged in.

Now, here comes the part that is bothering me because this only started occurring recently -- when I click on the CONTROL PANEL button, I am, once again, taken to the login page where I am asked to reenter my information! If I decide to leave that page (after logging in), and then immediately return to it, I have to do the whole spiel all over again! It's like a vicious cycle!

Can anybody explain what is going on? Did SmugMug recently change something with regards to security features that I am unaware of?

Thanks,

Chris

jfriend

OMMBoy wrote:

Okay, so, everything has been working [almost] flawlessly since I joined SmugMug and started customizing my site and blog... until a couple days ago. That's when it happened. Yes, my login woes. Allow me to explain:

When I first visit my site, I'm treated like any other visitor. That is, until I click the LOGIN link in the footer. I am then taken to a login page where I am asked for my email address and password. After providing this information, I'm officially logged in.

Now, here comes the part that is bothering me because this only started occurring recently -- when I click on the CONTROL PANEL button, I am, once again, taken to the login page where I am asked to reenter my information! If I decide to leave that page (after logging in), and then immediately return to it, I have to do the whole spiel all over again! It's like a vicious cycle!

Can anybody explain what is going on? Did SmugMug recently change something with regards to security features that I am unaware of?

Thanks,

Chris

Yes, Smugmug now requires an additional login sometimes when you go to the control panel. They have said that it is to increase security.

Allen

I have never had to log in a second time. Even with the customize page open
in another tab. I usally log out before closing browser though. I think this only
happens if you close your browser when logged in. When browser is re-opened
it appears logged in but will now ask for the password when going to the
control panel customize page.