Customer Ordered

Karenl39Karenl39 Registered Users Posts: 155 Major grins
edited October 14, 2008 in SmugMug Pro Sales Support
What happens now? I noticed a customer placed an order and didn't crop the picture correctly and part of the groom's head will be cut off? Can I stop it? I guess I should have set up the gallery differently so I could check it.

Comments

  • Steve CaviglianoSteve Cavigliano Super Moderators Posts: 3,599 moderator
    edited October 14, 2008
    Hi Karen,
    Please contact the Help Desk and give them the order number. They will take care of this.

    In the future, please, please consider adding Proof Delays to your galleries. This is exactly the sort of situation we developed it for :D You can replace photos and/or correct bad crops. If the order doesn't need any TLC, you can immediately click on the Ship It! button and the delay will be minimal.
    http://www.smugmug.com/help/proof-retouch-replace

    Steve
    SmugMug Support Hero
  • Karenl39Karenl39 Registered Users Posts: 155 Major grins
    edited October 14, 2008
    Steve Cavigliano wrote:
    Hi Karen,
    Please contact the Help Desk and give them the order number. They will take care of this.

    In the future, please, please consider adding Proof Delays to your galleries. This is exactly the sort of situation we developed it for :D You can replace photos and/or correct bad crops. If the order doesn't need any TLC, you can immediately click on the Ship It! button and the delay will be minimal.
    http://www.smugmug.com/help/proof-retouch-replace

    Steve

    Thanks! I send them an email too. I just did add the proof delay. I forgot to add it. I must have been up all night or something.
Sign In or Register to comment.