If you could explain what changes are being made, or what would trigger a shutdown of an account - so we know, I think that would go a long way in restoring trust in your service.
I would also like to know what changes are being made to improve customer service. Especially as it relates to contacting Google when there are discrepancies.
Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
Hey David, I noticed you're taking Google checkout again in Flea Market. Did you guys make up?
Yah, well they screwed up royally, and I just happened to be lucky enough to get some help getting to someone with some actual power. Meaning they never responded to my emails, and shame on them for that and for treating me that way in the first place. But the guy who helped me also ensured that they are putting policies in place to avoid it in the future. So, I'm thinking that maybe they'll learn from it. I'm hopeful, anyway. Plus, it's so damned easy.
Yah, well they screwed up royally, and I just happened to be lucky enough to get some help getting to someone with some actual power. Meaning they never responded to my emails, and shame on them for that and for treating me that way in the first place. But the guy who helped me also ensured that they are putting policies in place to avoid it in the future. So, I'm thinking that maybe they'll learn from it. I'm hopeful, anyway. Plus, it's so damned easy.
I'm still waiting for a response though I am certain I will never receive one. And for that, they can be certain I won't use Google Checkout anytime in the near future
I still find it unacceptable that a company that handles any sort of finance is seemingly unaccountable to the people using their service.
Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
I'm still waiting for a response though I am certain I will never receive one. And for that, they can be certain I won't use Google Checkout anytime in the near future
I still find it unacceptable that a company that handles any sort of finance is seemingly unaccountable to the people using their service.
Definitely a bit disappointing in that regard.... although there have been some notable financial institutions of late that have done much worse things. :wow
I guess I'm still of the opinion that Google is trying to do the right thing, they just might not have the experience and/or manpower to actually do it. Paypal/eBay has always seemed to try and nickel and dime me.
Definitely a bit disappointing in that regard.... although there have been some notable financial institutions of late that have done much worse things. :wow
I guess I'm still of the opinion that Google is trying to do the right thing, they just might not have the experience and/or manpower to actually do it. Paypal/eBay has always seemed to try and nickel and dime me.
Yah, that's part of what I came up against: the dearth of options.
Newbie here. Same old story, been using Google Checkout for about a month now, fully verified it, thought everything was fine but signed into Google Checkout earlier and said I had been deactivated. Not only that but I was not allowed to appeal. No phonecalls from them, no emails, no warnings, no nothing.
Countless emails sent to Google Checkout staff, guess how many replies I've had?
I see that shane17 earlier mentioned he had put in place certain processes to stop such situations happening again. I guess 6 months down the road they've reneged on that as I cannot get any joy. Sent shane17 an PM in the hope I can get a response - fingers crossed!
I'll warn all those who see Paypal as the devil's work and Google Checkout as a gift from the Gods: it's a complete fallacy, they are both as bad as each other. Don't expect anything from either of them if you're a seller; they click their fingers when they want and treat you as a number and nothing more.
The thing that has really irked me is the complete lack of response and willingness to help me resolve this. This is MY INCOME, it supports my family, and Google's blasé attitude to it all makes me wonder if I should continue to use their services if this is how they treat their customers. Not just any customer, but a MERCHANT whose account was in perfect standing. It's outrageous.
I can only hope Shane17 sees this and is gracious enough to reply, because otherwise I am at a complete loss.
Newbie here. Same old story, been using Google Checkout for about a month now, fully verified it, thought everything was fine but signed into Google Checkout earlier and said I had been deactivated. Not only that but I was not allowed to appeal. No phonecalls from them, no emails, no warnings, no nothing.
Countless emails sent to Google Checkout staff, guess how many replies I've had?
I see that shane17 earlier mentioned he had put in place certain processes to stop such situations happening again. I guess 6 months down the road they've reneged on that as I cannot get any joy. Sent shane17 an PM in the hope I can get a response - fingers crossed!
I'll warn all those who see Paypal as the devil's work and Google Checkout as a gift from the Gods: it's a complete fallacy, they are both as bad as each other. Don't expect anything from either of them if you're a seller; they click their fingers when they want and treat you as a number and nothing more.
The thing that has really irked me is the complete lack of response and willingness to help me resolve this. This is MY INCOME, it supports my family, and Google's blasé attitude to it all makes me wonder if I should continue to use their services if this is how they treat their customers. Not just any customer, but a MERCHANT whose account was in perfect standing. It's outrageous.
I can only hope Shane17 sees this and is gracious enough to reply, because otherwise I am at a complete loss.
Wow. That's really too bad to hear. I had hopes that things had changed. I certainly know how frustrating it can be. Good luck.
Hey DavidTO, I don't suppose you have any sort of contact information for Shane or anyone at Google Checkout? Anything will do - the only contact I have made is via their ticketing system.
Please PM me if you (or anyone) has anything pertinent. Thanks!
Hey DavidTO, I don't suppose you have any sort of contact information for Shane or anyone at Google Checkout? Anything will do - the only contact I have made is via their ticketing system.
Please PM me if you (or anyone) has anything pertinent. Thanks!
Well, Shane hasnt bothered replying to any of the PMs I've sent, so it looks as though I'll be giving up on Google Checkout and going to 2checkout. I would recommend this to everyone, don't put all your eggs in one basket and avoid GC like the plague if you're a merchant.
I'm also giving serious thought to starting a Paypalsucks.com style complaints board or forum for GC, I'm testing the waters at the moment to see if there's enough people out there are p*ssed with them as we are. But if there are, and I go ahead with it I'll post the link here.
I'm about to embark on a little venture and need to set up an account to receive payments and I too avoid PP like the plaque.
How are things in googleworld? any changes for the better or worse?
Aside from reinstating my account, I don't see any real change. But I wouldn't push you away from it, either. It's worked out. They are sticklers about meeting their criteria as far as having all the fields (contact, return policy, etc) filled out. If you leave them blank, they'll contact you and ask you to fill them in or they'll have to close your account. Not a bad thing, IMO, just something to be aware of.
Aside from reinstating my account, I don't see any real change. But I wouldn't push you away from it, either. It's worked out. They are sticklers about meeting their criteria as far as having all the fields (contact, return policy, etc) filled out. If you leave them blank, they'll contact you and ask you to fill them in or they'll have to close your account. Not a bad thing, IMO, just something to be aware of.
Comments
I would also like to know what changes are being made to improve customer service. Especially as it relates to contacting Google when there are discrepancies.
Yah, well they screwed up royally, and I just happened to be lucky enough to get some help getting to someone with some actual power. Meaning they never responded to my emails, and shame on them for that and for treating me that way in the first place. But the guy who helped me also ensured that they are putting policies in place to avoid it in the future. So, I'm thinking that maybe they'll learn from it. I'm hopeful, anyway. Plus, it's so damned easy.
Dgrin FAQ | Me | Workshops
I'm still waiting for a response though I am certain I will never receive one. And for that, they can be certain I won't use Google Checkout anytime in the near future
I still find it unacceptable that a company that handles any sort of finance is seemingly unaccountable to the people using their service.
I guess I'm still of the opinion that Google is trying to do the right thing, they just might not have the experience and/or manpower to actually do it. Paypal/eBay has always seemed to try and nickel and dime me.
Yah, that's part of what I came up against: the dearth of options.
Dgrin FAQ | Me | Workshops
I'd like to offer a link to a wonderful site that
I have used repeatedly: http://www.gethuman.com/
Just when you thought there weren't any left...
cheers, tom
Newbie here. Same old story, been using Google Checkout for about a month now, fully verified it, thought everything was fine but signed into Google Checkout earlier and said I had been deactivated. Not only that but I was not allowed to appeal. No phonecalls from them, no emails, no warnings, no nothing.
Countless emails sent to Google Checkout staff, guess how many replies I've had?
I see that shane17 earlier mentioned he had put in place certain processes to stop such situations happening again. I guess 6 months down the road they've reneged on that as I cannot get any joy. Sent shane17 an PM in the hope I can get a response - fingers crossed!
I'll warn all those who see Paypal as the devil's work and Google Checkout as a gift from the Gods: it's a complete fallacy, they are both as bad as each other. Don't expect anything from either of them if you're a seller; they click their fingers when they want and treat you as a number and nothing more.
The thing that has really irked me is the complete lack of response and willingness to help me resolve this. This is MY INCOME, it supports my family, and Google's blasé attitude to it all makes me wonder if I should continue to use their services if this is how they treat their customers. Not just any customer, but a MERCHANT whose account was in perfect standing. It's outrageous.
I can only hope Shane17 sees this and is gracious enough to reply, because otherwise I am at a complete loss.
Wow. That's really too bad to hear. I had hopes that things had changed. I certainly know how frustrating it can be. Good luck.
Dgrin FAQ | Me | Workshops
Please PM me if you (or anyone) has anything pertinent. Thanks!
Sorry, nothing more than you have.
Dgrin FAQ | Me | Workshops
I'm also giving serious thought to starting a Paypalsucks.com style complaints board or forum for GC, I'm testing the waters at the moment to see if there's enough people out there are p*ssed with them as we are. But if there are, and I go ahead with it I'll post the link here.
GreyLeaf PhotoGraphy
Maybe he got fired for helping customers.
Link to my Smugmug site
I'm about to embark on a little venture and need to set up an account to receive payments and I too avoid PP like the plaque.
How are things in googleworld? any changes for the better or worse?
Moderator of: Location, Location, Location , Mind Your Own Business & Other Cool Shots
Aside from reinstating my account, I don't see any real change. But I wouldn't push you away from it, either. It's worked out. They are sticklers about meeting their criteria as far as having all the fields (contact, return policy, etc) filled out. If you leave them blank, they'll contact you and ask you to fill them in or they'll have to close your account. Not a bad thing, IMO, just something to be aware of.
Dgrin FAQ | Me | Workshops
ok, well I'll take a look at it. thanks.
Moderator of: Location, Location, Location , Mind Your Own Business & Other Cool Shots