smug down?

DJT

I was just browsing my site and all of the sudden it went to the home page for smugmug.com. I was logged out. So I tried logging back in and it would not take my email.

I typed in my domain and it went back to the smugmug.com homepage.

It's like I never existed
www.djtdesigns.smugmug.com or www.dajatuphoto.com niether one would take me to my site.

So I typed in a search for Galaxie 500
Nothing shows up... and before bunches of cars would.

gblotter

smugmug down?
Did something catastrophic just happen? Can't access my smugmug site. All requests go to the main smugmug homepage.

jfriend

DJT wrote:

I was just browsing my site and all of the sudden it went to the home page for smugmug.com. I was logged out. So I tried logging back in and it would not take my email.

I typed in my domain and it went back to the smugmug.com homepage.

It's like I never existed
www.djtdesigns.smugmug.com or www.dajatuphoto.com niether one would take me to my site.

So I typed in a search for Galaxie 500
Nothing shows up... and before bunches of cars would.

Same here.

http://jfriend.smugmug.com
http://friend.smugmug.com

both just go to Smugmug's home page.

mdweisen

same here... it's like my account is gone. Even forgot password doesn't know about me.

Glad it's not just me.

johng

I'm guessing so. I also was booted out and no links of mine are working. I'm sure we'll see an update by the staff shortly.

tmanchester

gblotter wrote:

Did something catastrophic just happen? Can't access my smugmug site. All requests go to the main smugmug homepage.

Yup. I found out because a customer called me. I wonder how long it will last.

firedancing4life

DJT wrote:

I was just browsing my site and all of the sudden it went to the home page for smugmug.com. I was logged out. So I tried logging back in and it would not take my email.

I typed in my domain and it went back to the smugmug.com homepage.

It's like I never existed
www.djtdesigns.smugmug.com or www.dajatuphoto.com niether one would take me to my site.

So I typed in a search for Galaxie 500
Nothing shows up... and before bunches of cars would.

same prob for me too

timnosenzo

Same here.

So glad I checked here first before I started screwing around with my DNS settings!!

goofry

Same here, and I just directed about 100 parents to my site this morning for a special sale I'm having.

Anybody from SmugMug out there to let us know what's going on?

I know their working on it, but a quick update would be good.

Hyper-Performance

timnosenzo wrote:

Same here.

So glad I checked here first before I started screwing around with my DNS settings!!

Whew..me too..... I almost panicked and then thought to check it out here first.

I'm sure someone tripped over a plug and once the TRS80 is rebooted will be up and running!

kriskros

I feel relieved to learn that it was not only me who cannot login.

DJT

This was at the top of someones gallery. Haven't tried mine yet.

We're having some temporary difficulties. We expect full service to resume shortly. Sorry!

AnneMcBean

Hey guys,

Yes, we're having some problems this morning. We're working on it, but we're in read-only mode for the time-being.

Sorry for the trouble! I know whenever something like this happens it is bad timing for many and terrible timing for some. Hopefully we'll get things up and running again soon, but I really don't know much at this point.

-Anne
Mistress of Help

kriskros

My site has this notice too.

We're having some temporary difficulties. We expect full service to resume shortly. Sorry!

This is much better than the cartoon graphics displayed before during a previous outage.

goofry

AnneMcBean wrote:

Hey guys,

Yes, we're having some problems this morning. We're working on it, but we're in read-only mode for the time-being.

Sorry for the trouble! I know whenever something like this happens it is bad timing for many and terrible timing for some. Hopefully we'll get things up and running again soon, but I really don't know much at this point.

-Anne
Mistress of Help

Thanks for the update and thanks for the notice at the top of the pages. Hopefully we'll all be back up soon.

Halliday

Good timing on my part. I was uploading images last night, went to bed, and somewhere along the line SM went down.

docwalker

We are working on it. Sorry for the confusion. The site should be in read only mode right now as the engineers are looking into the problem.

kriskros

I'm happy with the response. NOT LIKE OTHER SITES.

I hope this will be resolved sooner than later.

JETA

I've read the update blog.

Is there a time frame you can guess at?

Thank you!

Lenzflair

I suspect it's the mass exodus from the Flick site. They changed their interface and everyone is up in arms about it. They are ignoring their customers in the feedback section.

docwalker

Not at this time. But I can assure you that the engineers will not rest until it is back up and running.

Peter

This is becoming way too frequent. Time to look at other options including hosting my own album site.

While I appreciate the efforts of the support team, I'm feeling uncomfortable with the fact that sessions of slow browsing speeds and downtime are becoming "part of the smugmug experience". It shouldn't be that way. You can only say "we understand" so many times.

docwalker

For those of you seeking updates: http://smugmug.wordpress.com/

docwalker

Don is posting status updates here : http://smugmug.wordpress.com/

rickst

SO THE $100 I JUST SPENT TODAY ON BUSINESS CARDS THAT INCLUDES MY rickst.smugmug.com LINK HAS BEEN WASTED!!!!! PLEASE TELLL ME THIS ISN'T SO...

docwalker

Rick, The site is down temporarily. It will be back up soon. Your business cards will still be valid.

jww

rickst wrote:

SO THE $100 I JUST SPENT TODAY ON BUSINESS CARDS THAT INCLUDES MY rickst.smugmug.com LINK HAS BEEN WASTED!!!!! PLEASE TELLL ME THIS ISN'T SO...

It isn't so.. I just checked and your site is there and has the friendly warning at the top saying they are having temporary issues. I just wouldn't attempt loading pics until it is resolved. ..I would go out and take some pics! ..I would too if I wasn't stuck at work!

Andy

gblotter wrote:

Did something catastrophic just happen? Can't access my smugmug site. All requests go to the main smugmug homepage.

No, not catastrophic but Don and Andrew have their handsful right now. Read here:



We’re currently experiencing a read-only site outage. One of our core database servers is experiencing problems and we want to make sure everything is fine before we go back online.

Given the large amount of data on this particular database cluster, it may take awhile to verify everything (and, if necessary, restore).

We’re very sorry that this may take awhile, but in cases like these, preserving your data has to be our top priority. We’ll continue to update if anything changes.


Thanks!

Andy

rickst wrote:

SO THE $100 I JUST SPENT TODAY ON BUSINESS CARDS THAT INCLUDES MY rickst.smugmug.com LINK HAS BEEN WASTED!!!!! PLEASE TELLL ME THIS ISN'T SO...

Hi, I'm very sorry - no, of course not, not wasted. Sometimes these things happen, and our engineers are really smart about fixing 'em.

Stay tuned, and up2date, here:
http://smugmug.wordpress.com/2008/10/17/site-outage/

Andy

Peter wrote:

This is becoming way too frequent. Time to look at other options including hosting my own album site.

On what do you base that data? I'll stack our performance up against anyone, anyone. Nobody likes things like this, Peter, but thankfully your photos are safe, and viewable right now. Our engineers will get things back to 100%, I'm sure of it.

While I appreciate the efforts of the support team, I'm feeling uncomfortable with the fact that sessions of slow browsing speeds and downtime are becoming "part of the smugmug experience". It shouldn't be that way. You can only say "we understand" so many times.

What slow browsing? There's 3rd party (Quantcast.com) that shows we're faster than any other photo sharing site out there. You may have particular issues, and we can help - we'd love to help, in fact - have you contacted a hero at our help desk?

GSPeP

No problems viewing pictures over here in Europe. And it's fast ... very fast.

Hope problems will be solved without too much work