Unable to view photos?

billgovierbillgovier Registered Users Posts: 16 Big grins
edited October 20, 2008 in SmugMug Support
My son has a Windows Vista PC. When at my SmugMug page,
http://bill-govier.smugmug.com/
he can not see the photos I have posted.
All the page is normal, but no photos.
I have windows Vista and XP as do many of my family and friends and they have no problem.
Even when I log in at his computer i can not see the photos either.
I can view others though.
Any Ideas???

Bill

Comments

  • SeamusSeamus Registered Users Posts: 1,573 Major grins
    edited October 20, 2008
    billgovier wrote:
    My son has a Windows Vista PC. When at my SmugMug page,
    http://bill-govier.smugmug.com/
    he can not see the photos I have posted.
    All the page is normal, but no photos.
    I have windows Vista and XP as do many of my family and friends and they have no problem.
    Even when I log in at his computer i can not see the photos either.
    I can view others though.
    Any Ideas???

    Bill

    Hi Bill,

    can you get your son to clear his cache and cookies. If he is using Internet Explorer 7:

    http://www.smugmug.com/gallery/3232576

    To clear your cache in Internet Explorer 7, click on "Tools". It's in the top right corner of the browser. Then select "Internet Options". That's going to open a new window with some options. Make sure that the "General" tab is selected. Then click on "Delete..." under the Browsing History section. That will bring up another window. Locate the "Delete Files..." button and click on that.

    http://www.smugmug.com/gallery/3232532

    To clear your cookies in Internet Explorer 7, click on "Tools". It's in the top right corner of the browser. Then select "Internet Options". That's going to open a new window with some options. Make sure that the "General" tab is selected. Then click on "Delete..." under the Browsing History section. That will bring up another window. Locate the "Delete Cookies..." button and click on that. That will remove all the cookies from your browser.


    If he is using Internet explorer 6, he can clear his cache and cookies :

    http://www.smugmug.com/gallery/3232621

    To clear your cache in IE6, click on "Tools" and select the "Internet Options..." That will open up a new window. Select the "General" tab. You'll see a Delete Files in the middle of the window. Internet Explorer calls Cache: "Temporary Internet Files". Just click on the "Delete Files" button.


    http://www.smugmug.com/gallery/3232617

    To clear your cookies in IE6, click on "Tools" and select the "Internet Options..." That will open up a new window. Select the "General" tab. You'll see a "Delete Cookies" in the middle of the window. Click on that.

    If your son can't see your pictures after trying this would you ask him to contact the helpdesk:

    http://www.smugmug.com/help/emailreal

    hth,
  • billgovierbillgovier Registered Users Posts: 16 Big grins
    edited October 20, 2008
    Seamus wrote:
    Hi Bill,

    can you get your son to clear his cache and cookies. If he is using Internet Explorer 7:

    http://www.smugmug.com/gallery/3232576

    To clear your cache in Internet Explorer 7, click on "Tools". It's in the top right corner of the browser. Then select "Internet Options". That's going to open a new window with some options. Make sure that the "General" tab is selected. Then click on "Delete..." under the Browsing History section. That will bring up another window. Locate the "Delete Files..." button and click on that.

    http://www.smugmug.com/gallery/3232532

    To clear your cookies in Internet Explorer 7, click on "Tools". It's in the top right corner of the browser. Then select "Internet Options". That's going to open a new window with some options. Make sure that the "General" tab is selected. Then click on "Delete..." under the Browsing History section. That will bring up another window. Locate the "Delete Cookies..." button and click on that. That will remove all the cookies from your browser.


    If he is using Internet explorer 6, he can clear his cache and cookies :

    http://www.smugmug.com/gallery/3232621

    To clear your cache in IE6, click on "Tools" and select the "Internet Options..." That will open up a new window. Select the "General" tab. You'll see a Delete Files in the middle of the window. Internet Explorer calls Cache: "Temporary Internet Files". Just click on the "Delete Files" button.


    http://www.smugmug.com/gallery/3232617

    To clear your cookies in IE6, click on "Tools" and select the "Internet Options..." That will open up a new window. Select the "General" tab. You'll see a "Delete Cookies" in the middle of the window. Click on that.

    If your son can't see your pictures after trying this would you ask him to contact the helpdesk:

    http://www.smugmug.com/help/emailreal

    hth,

    Thanks, I'll have him try that.

    Bill
  • SeamusSeamus Registered Users Posts: 1,573 Major grins
    edited October 20, 2008
    billgovier wrote:
    Thanks, I'll have him try that.

    Bill

    No worries Bill, glad to help.
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