Original Size Images hang in Safari

QuizzyQuizzy Registered Users Posts: 9 Beginner grinner
edited November 30, 2008 in SmugMug Support
http://smilephoto.smugmug.com/

We tried removing all the old galleries and uploading all newly optimized images but they always only load to about the first third of the screen or so and refuse to finish downloading. We have tried smugmug's help and they have been unable to resolve. Can someone please help. We are getting to the point where this is beyond annoying.

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 25, 2008
    Which of your galleries, specifically?
    What happens in Firefox? ear.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited October 25, 2008
    Andy wrote:
    Which of your galleries, specifically?
    What happens in Firefox? ear.gif

    I saw the problem in Safari on this link: http://smilephoto.smugmug.com/gallery/5899784_UMWnQ#376968366_zYfuv-O-LB. It worked fine in Firefox 2.

    In Safari, the image loaded 1/3 to 1/2 of the way and then just stopped.
    --John
    Homepage • Popular
    JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
     Always include a link to your site when posting a question
  • QuizzyQuizzy Registered Users Posts: 9 Beginner grinner
    edited October 25, 2008
    Andy wrote:
    Which of your galleries, specifically?
    What happens in Firefox? ear.gif

    The Nature Gallery any of the pictures. Similar experience in FF but why is it doing it in Safari?
  • QuizzyQuizzy Registered Users Posts: 9 Beginner grinner
    edited October 25, 2008
    jfriend wrote:
    I saw the problem in Safari on this link: http://smilephoto.smugmug.com/gallery/5899784_UMWnQ#376968366_zYfuv-O-LB. It worked fine in Firefox 2.

    In Safari, the image loaded 1/3 to 1/2 of the way and then just stopped.
    Sometimes it works in FF i Guess but definitely not Safari. My images don't seem to be too large compared to others on smugmug. We have tried uploading through Macdaddy, the web, and stright from Lightroom but no difference.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 25, 2008
    Hm

    could both of you clear cache completely, and then try this link again in Safari?
    http://smilephoto.smugmug.com/gallery/5899784_UMWnQ#376968366_zYfuv-O-LB

    this one?
    http://www.smugmug.com/gallery/5899784_UMWnQ#376968366_zYfuv-O-LB
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • QuizzyQuizzy Registered Users Posts: 9 Beginner grinner
    edited October 25, 2008
    Andy wrote:
    Hm

    could both of you clear cache completely, and then try this link again in Safari?
    http://smilephoto.smugmug.com/gallery/5899784_UMWnQ#376968366_zYfuv-O-LB

    this one?
    http://www.smugmug.com/gallery/5899784_UMWnQ#376968366_zYfuv-O-LB

    Infinite loading. No picture at all just the loading... ... ... ... for about 5 mins.
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited October 25, 2008
    Andy wrote:
    Hm

    could both of you clear cache completely, and then try this link again in Safari?
    http://smilephoto.smugmug.com/gallery/5899784_UMWnQ#376968366_zYfuv-O-LB

    this one?
    http://www.smugmug.com/gallery/5899784_UMWnQ#376968366_zYfuv-O-LB

    The first one won't load (doesn't display anything other than the "loading..." at the top of the screen). The second does load (though it seems to load slowly).
    --John
    Homepage • Popular
    JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
     Always include a link to your site when posting a question
  • cabbeycabbey Registered Users Posts: 1,053 Major grins
    edited October 25, 2008
    headscratch.gif

    Looking into it.
    SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support
    http://wall-art.smugmug.com/
  • cabbeycabbey Registered Users Posts: 1,053 Major grins
    edited October 25, 2008
    I've got some data, but it makes no sense. I'm going to have to escalate this one up the chain... give us some time.
    SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support
    http://wall-art.smugmug.com/
  • QuizzyQuizzy Registered Users Posts: 9 Beginner grinner
    edited October 27, 2008
    cabbey wrote:
    I've got some data, but it makes no sense. I'm going to have to escalate this one up the chain... give us some time.
    bump for a good cause
  • QuizzyQuizzy Registered Users Posts: 9 Beginner grinner
    edited October 28, 2008
    Quizzy wrote:
    bump for a good cause
    buuuuuuuuuummmmmmmmppppppppp....

    Anyone, please...
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 28, 2008
    Quizzy wrote:
    buuuuuuuuuummmmmmmmppppppppp....

    Anyone, please...
    Cabbey's still trying to find out the answer to this poser, thanks for your patience.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • cabbeycabbey Registered Users Posts: 1,053 Major grins
    edited October 28, 2008
    Andy wrote:
    Cabbey's still trying to find out the answer to this poser, thanks for your patience.

    As I said before, I got some data and I've relayed it up to someone that can most likely figure out what's going on here. But he's insanely overloaded, and I do not believe has had a chance to look at the data yet. Sorry I can't give you a better update at this time.
    SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support
    http://wall-art.smugmug.com/
  • cabbeycabbey Registered Users Posts: 1,053 Major grins
    edited October 29, 2008
    Has the Smilephoto gallery we were working with here been changed? I can't load Originals at all any more. Since this gallery can't reproduce the problem any longer, can someone please point me at a gallery that can?

    For future reference folks, when we're looking into an issue for you that doesn't reproduce everywhere, PLEASE don't change any settings unless we give you the all clear.
    SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support
    http://wall-art.smugmug.com/
  • redshadow01redshadow01 Registered Users Posts: 31 Big grins
    edited October 29, 2008
    same problem firefox & opera on linux
    Noticed the same problem in some of my galleries, the only consistent thing is that the original has to be pretty big, usually the full 10 or 12 megapixel image. Original starts to load, then just stops, usually before it gets to 50%.

    My platform is Kubuntu 8.04 (latest updates), Firefox 3.0.3 and Opera 9.61, on two different machines and two different internet connections (one for sure does not have a caching proxy)

    My browsers do not have cache enabled, and all private data (including cookies) is erased every time I close the app.

    just PM'd you the link to the gallery where I am seeing these issues.
  • QuizzyQuizzy Registered Users Posts: 9 Beginner grinner
    edited October 30, 2008
    cabbey wrote:
    Has the Smilephoto gallery we were working with here been changed? I can't load Originals at all any more. Since this gallery can't reproduce the problem any longer, can someone please point me at a gallery that can?

    For future reference folks, when we're looking into an issue for you that doesn't reproduce everywhere, PLEASE don't change any settings unless we give you the all clear.
    Sorry we moed them trying other things. You can still find some here.
    http://smilephoto.smugmug.com/gallery/6372186_XaoKU#402835966_kdevm
  • QuizzyQuizzy Registered Users Posts: 9 Beginner grinner
    edited November 5, 2008
    Quizzy wrote:
    Sorry we moed them trying other things. You can still find some here.
    http://smilephoto.smugmug.com/gallery/6372186_XaoKU#402835966_kdevm


    Anyone...
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 5, 2008
    Cabbey is trying to solve this. I know it's taking a long time, sorry.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • redshadow01redshadow01 Registered Users Posts: 31 Big grins
    edited November 6, 2008
    we appreciate the update, thx :)
    Andy wrote:
    Cabbey is trying to solve this. I know it's taking a long time, sorry.
  • QuizzyQuizzy Registered Users Posts: 9 Beginner grinner
    edited November 18, 2008
    Andy wrote:
    Cabbey is trying to solve this. I know it's taking a long time, sorry.
    Ok. Now what? I'm seriously getting annoyed. This is a very expensive service that doesn't work. I appreciate the help but wow.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 18, 2008
    Quizzy wrote:
    Ok. Now what? I'm seriously getting annoyed. This is a very expensive service that doesn't work. I appreciate the help but wow.
    Hi Quizzy, it may seem like nobody's working on this but that's not the case. The issue is, we can't replicate this. Cabbey is physically in the same place with our CEO and Chief Geek this week and I know he's gonna keep trying to solve your problem. Hang in there please.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • cabbeycabbey Registered Users Posts: 1,053 Major grins
    edited November 18, 2008
    Andy wrote:
    Hi Quizzy, it may seem like nobody's working on this but that's not the case. The issue is, we can't replicate this. Cabbey is physically in the same place with our CEO and Chief Geek this week and I know he's gonna keep trying to solve your problem. Hang in there please.

    Ignore Andy here, he's not fully up to speed on the issue. :D Sorry Andy.

    We've replicated it... that's not been the problem. The problem is that Don's the only one that can debug this. It's on his list, he's working on it.
    SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support
    http://wall-art.smugmug.com/
  • redshadow01redshadow01 Registered Users Posts: 31 Big grins
    edited November 22, 2008
    Thanks for letting us know what's going on. Do you guys have any idea what the time frame may be for getting this resolved?
    cabbey wrote:
    Ignore Andy here, he's not fully up to speed on the issue. :D Sorry Andy.

    We've replicated it... that's not been the problem. The problem is that Don's the only one that can debug this. It's on his list, he's working on it.
  • cabbeycabbey Registered Users Posts: 1,053 Major grins
    edited November 22, 2008
    redshadow01 wrote:
    Thanks for letting us know what's going on. Do you guys have any idea what the time frame may be for getting this resolved?

    Sorry, not at this time. We've raised an issue with Akamai concerning this issue and are awaiting their response.
    SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support
    http://wall-art.smugmug.com/
  • cabbeycabbey Registered Users Posts: 1,053 Major grins
    edited November 30, 2008
    Akami has confirmed this is their bug and are working on it. In the meantime we've deployed a workaround until their solution arrives and we can dial the speed back up to 11 from the 10.9995 it's dailed down to for now. Thanks for your patience folks.
    SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support
    http://wall-art.smugmug.com/
Sign In or Register to comment.