Cant upload

DJKennedyDJKennedy Registered Users Posts: 555 Major grins
edited October 27, 2008 in SmugMug Support
Tried to upload to a gallery and the upload window (the little window that shows the thumbnail and progress bar) froze at checking file or what ever, never finished, so I closed the browser (FF3) now when I try to upload, it has a problem connecting - keeps retrying to connect and eventually crashes the browser. I tried to use a dif up loader but when I click on try dif up loader I get a blank screen.


SM having probs tonight?

EDIT: After several attemps, I was finally able to upload the file. When I first logged in, I tried clicking on the upload files button and it took me to a blank screen??
http://www.djkennedy.com

What did Cinderella say when she left the photo shop? "One day my prints will come."

Comments

  • jinspinjinspin Registered Users Posts: 182 Major grins
    edited October 26, 2008
    DJKennedy wrote:
    Tried to upload to a gallery and the upload window (the little window that shows the thumbnail and progress bar) froze at checking file or what ever, never finished, so I closed the browser (FF3) now when I try to upload, it has a problem connecting - keeps retrying to connect and eventually crashes the browser. I tried to use a dif up loader but when I click on try dif up loader I get a blank screen.


    SM having probs tonight?

    EDIT: After several attemps, I was finally able to upload the file. When I first logged in, I tried clicking on the upload files button and it took me to a blank screen??

    I also cannot upload with network connection problem
  • ecorlissecorliss Registered Users Posts: 3 Beginner grinner
    edited October 26, 2008
    Replace
    Having similar issue with the Replace feature...
  • MikeKMikeK Registered Users Posts: 227 Major grins
    edited October 26, 2008
    Similar problem, if I try to create a new gallery I get an IE 'network errors' page. The gallery does get created, but if I try to upload to it, I get the same error page.

    Thanks,
    Mike

    http://www.bourbonstreetphotography.com
  • PeterPeter Registered Users Posts: 280 Major grins
    edited October 26, 2008
    Ditto, same here . . . no uploading capabilities . . .
  • JenGraceJenGrace Registered Users Posts: 1,229 Major grins
    edited October 26, 2008
    "Send to Smugmug" is also not working for me.
    Jen

    Gallery of mine...caution, it's under CONSTANT construction! | Photo Journal

    In the right light, at the right time, everything is extraordinary. ~Aaron Rose
  • AnonyMooseAnonyMoose Registered Users Posts: 3 Beginner grinner
    edited October 26, 2008
    MikeK wrote:
    Similar problem, if I try to create a new gallery I get an IE 'network errors' page. The gallery does get created, but if I try to upload to it, I get the same error page.

    Thanks,

    Me two! :cry
  • Hyper-PerformanceHyper-Performance Registered Users Posts: 16 Big grins
    edited October 26, 2008
    AnonyMoose wrote:
    Me two! :cry

    Another unable to upload!
  • Serge88Serge88 Registered Users Posts: 8 Beginner grinner
    edited October 26, 2008
    Can't upload ! ne_nau.gif


    Serge
  • AnonyMooseAnonyMoose Registered Users Posts: 3 Beginner grinner
    edited October 26, 2008
    Serge88 wrote:
    Can't upload ! ne_nau.gif

    Serge

    I think SmugMug watches this forum. At what point do they realize our lives are coming apart and fix the website? rolleyes1.gifrolleyes1.gif
  • DJKennedyDJKennedy Registered Users Posts: 555 Major grins
    edited October 26, 2008
    AnonyMoose wrote:
    I think SmugMug watches this forum. At what point do they realize our lives are coming apart and fix the website? rolleyes1.gifrolleyes1.gif

    Well, hopefully they find out the issue and fix if soon assuming they are not working on it already. I was able to finally upload the file but I don't have any more ready to go to try it out again.
    http://www.djkennedy.com

    What did Cinderella say when she left the photo shop? "One day my prints will come."

  • AnonyMooseAnonyMoose Registered Users Posts: 3 Beginner grinner
    edited October 26, 2008
    ETA: SmugMug just wrote me - they are on the case!

    Thank you for your email. We are so sorry! We have encountered a technical glitch on our end. Our engineers are aware of the problem, and are on the case as we speak. We will have this resolved shortly, promise! Again sorry for the inconvenience.

    All the best,

    Barb
    SmugMug Support Hero
    http://www.smugmug.com/help
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 26, 2008
    It's all fixed now, sorry for the brief hassle folks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • RhinotheruntRhinotherunt Registered Users Posts: 363 Major grins
    edited October 26, 2008
    Andy wrote:
    It's all fixed now, sorry for the brief hassle folks!
    Thanks!
    Ryan McGill

    My Gear
  • Hyper-PerformanceHyper-Performance Registered Users Posts: 16 Big grins
    edited October 26, 2008
    Andy wrote:
    It's all fixed now, sorry for the brief hassle folks!

    Its doing it once again......ne_nau.gif
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 26, 2008
    Hyper-Performance wrote:
    Its doing it once again......ne_nau.gif
    Yup, we're working on it. Sorry. Shouldn't be long.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited October 26, 2008
    Sorry about the continued upload problems, everything should be up and running now.
    Zac Williams
    Support Hero
  • PBolchoverPBolchover Registered Users Posts: 909 Major grins
    edited October 27, 2008
    I'm still having intermittent connection problems. Occasionally a photo will have difficulty, but it will upload when it attempts to connect for a second time.
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