Visitor view down

Jouko LehtoJouko Lehto Registered Users Posts: 26 Big grins
edited November 2, 2008 in SmugMug Support
What's the problem? Visitor = customer sees only my address and an empty page - owner view works fine. One customer just called...

Jouko
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Comments

  • AllenAllen Registered Users Posts: 10,016 Major grins
    edited November 1, 2008
    Jouko Lehto wrote:
    What's the problem? Visitor = customer sees only my address and an empty page - owner view works fine. One customer just called...

    Jouko
    I suspect it has to do with no thumbs showing on cat or sub-cat pages. Smug currently broke.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • mleemlee Registered Users Posts: 104 Major grins
    edited November 1, 2008
    Same problem here.

    http://galleries.imprintphoto.com
  • Lou GonzalezLou Gonzalez Registered Users Posts: 413 Major grins
    edited November 1, 2008
    Oy!
    Jouko Lehto wrote:
    What's the problem? Visitor = customer sees only my address and an empty page - owner view works fine. One customer just called...

    Jouko

    My homepage is currently blank in visitor view. But I can see it in owner view. And all my thumbs for cats and subcats are not showing either. I just released a wedding a few days go and I point them to the subcategory. Not good.
    Fernando

    http://www.fernandogonzalez.net
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited November 1, 2008
    Hi everyone, sorry about the site issues. Our engineers are fixing the problem right now. We hope to have everything up and running soon.
    Zac Williams
    Support Hero
  • b8264db8264d Registered Users Posts: 81 Big grins
    edited November 1, 2008
    Glad to hear your on it. Thought I was seeing things.... and I haven't been drinking!:D
    http://www.jrslaterphotography.com
  • jinspinjinspin Registered Users Posts: 182 Major grins
    edited November 1, 2008
    b8264d wrote:
    Glad to hear your on it. Thought I was seeing things.... and I haven't been drinking!:D

    I am having same issue. Looks fine in owner view. Looks like $#$%!@#%$# in visitor view.

    Also please fix buttons when viewing the albums. They do not work.
  • momwacmomwac Registered Users Posts: 65 Big grins
    edited November 1, 2008
    zacHer0 wrote:
    Hi everyone, sorry about the site issues. Our engineers are fixing the problem right now. We hope to have everything up and running soon.

    Guys? In the meantime, could you please at least put up a notice that says you're having a little trouble and the site will be back soon? I just gave out a bunch of cards last night; I have visitors who will be panicking over the disappearance of all their photos.
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited November 1, 2008
    momwac wrote:
    Guys? In the meantime, could you please at least put up a notice that says you're having a little trouble and the site will be back soon? I just gave out a bunch of cards last night; I have visitors who will be panicking over the disappearance of all their photos.
    Hi, thank you for your concern. We have everything fixed, just waiting on the push. it should be very soon.
    Zac Williams
    Support Hero
  • momwacmomwac Registered Users Posts: 65 Big grins
    edited November 1, 2008
    zacHer0 wrote:
    Hi, thank you for your concern. We have everything fixed, just waiting on the push. it should be very soon.
    Well, it prompted me to create a slapdash "technical difficulties" theme for future problems anyway. Sure looking forward to when you push out those changes! Many thanks!
  • Cygnus StudiosCygnus Studios Registered Users Posts: 2,294 Major grins
    edited November 1, 2008
    I am back up and running... Thanks guys!
    Steve

    Website
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited November 1, 2008
    Fixed. Thank you engineers wings.gif
    Zac Williams
    Support Hero
  • micknewtonmicknewton Registered Users Posts: 269 Major grins
    edited November 1, 2008
    zacHer0 wrote:
    Hi, thank you for your concern. We have everything fixed, just waiting on the push. it should be very soon.
    I just logged-in to check on my site and it seems I no longer have any way to access my control panel. There's no link or button on my home page. What's going on?
    micknewton.smugmug.com
  • AllenAllen Registered Users Posts: 10,016 Major grins
    edited November 1, 2008
    micknewton wrote:
    I just logged-in to check on my site and it seems I no longer have any way to access my control panel. There's no link or button on my home page. What's going on?
    They moved it under the tools button so you have another click. :D
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • Jouko LehtoJouko Lehto Registered Users Posts: 26 Big grins
    edited November 1, 2008
    Back again
    Seems that everything is Ok now. Thanks!

    Jouko
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited November 1, 2008
    micknewton wrote:
    I just logged-in to check on my site and it seems I no longer have any way to access my control panel. There's no link or button on my home page. What's going on?
    Wow, what jam you are in! The problem was in your CSS. Since you can't get into your control panel to fix it, Andy said he would get to it asap.

    http://www.dgrin.com/showthread.php?t=110024
    Zac Williams
    Support Hero
  • micknewtonmicknewton Registered Users Posts: 269 Major grins
    edited November 1, 2008
    Allen wrote:
    They moved it under the tools button so you have another click. :D
    That might be okay IF any of my home page buttons actually worked!

    I have 5 buttons on my home page:

    Add Photos
    Share
    Buy
    Themes
    Visitor View

    The only one that does anything is the 'Visitor View' button. The rest do nothing. I've never seen a 'Tools' button on my home page.
    micknewton.smugmug.com
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited November 1, 2008
    micknewton wrote:
    That might be okay IF any of my home page buttons actually worked!

    I have 5 buttons on my home page:

    Add Photos
    Share
    Buy
    Themes
    Visitor View

    The only one that does anything is the 'Visitor View' button. The rest do nothing. I've never seen a 'Tools' button on my home page.
    See my previous response to you. Andy will have you fixed soon.
    Zac Williams
    Support Hero
  • micknewtonmicknewton Registered Users Posts: 269 Major grins
    edited November 1, 2008
    zacHer0 wrote:
    Wow, what jam you are in! The problem was in your CSS. Since you can't get into your control panel to fix it, Andy said he would get to it asap.

    http://www.dgrin.com/showthread.php?t=110024
    That's strange because my CSS has not changed lately and it never prevented the control panel button from showing up before.

    Is my CSS also screwing up all of my home page buttons?
    micknewton.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 1, 2008
    micknewton wrote:
    That might be okay IF any of my home page buttons actually worked!

    I have 5 buttons on my home page:

    Add Photos
    Share
    Buy
    Themes
    Visitor View

    The only one that does anything is the 'Visitor View' button. The rest do nothing. I've never seen a 'Tools' button on my home page.
    Mick, stby I'll fix you up
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 1, 2008
    micknewton wrote:
    Is my CSS also screwing up all of my home page buttons?

    Yes, and how did you do that? headscratch.gif you have a buy button and a share button on your homepage
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 1, 2008
    micknewton wrote:
    That's strange because my CSS has not changed lately and it never prevented the control panel button from showing up before.

    Is my CSS also screwing up all of my home page buttons?
    Mick, {JT} is gonna fix you up. Something really wrong with JS and CSS on your site. Stay tuned. DO NOT edit your cobranding or themes until we say 'all clear'
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 1, 2008
    micknewton wrote:
    That might be okay IF any of my home page buttons actually worked!

    I have 5 buttons on my home page:

    Add Photos
    Share
    Buy
    Themes
    Visitor View

    The only one that does anything is the 'Visitor View' button. The rest do nothing. I've never seen a 'Tools' button on my home page.
    {JT} says "fixed" :)
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • micknewtonmicknewton Registered Users Posts: 269 Major grins
    edited November 1, 2008
    Andy wrote:
    {JT} says "fixed" :)
    The home page buttons appear to be working. I now have the following buttons:

    Add Photos
    Tools
    Buy
    Themes
    Visitor View

    Can you (or JT) please tell me what was wrong with my JavaScript or CSS code? What did you have to change to fix it?
    micknewton.smugmug.com
  • RobpendragonRobpendragon Registered Users Posts: 37 Big grins
    edited November 1, 2008
    Any idea when we have galleries back up? Does anyone know if it will be by tomorrow morning?
    Lopshire Photography
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 1, 2008
    Robpendragon wrote:
    Any idea when we have galleries back up? Does anyone know if it will be by tomorrow morning?
    Been fixed for hours and hours. What is the nature of the problem you are having, specifically and exactly please?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • RobpendragonRobpendragon Registered Users Posts: 37 Big grins
    edited November 1, 2008
    My gallery is not up on owner or visitor view. The slide show is working though.
    Lopshire Photography
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 1, 2008
    Robpendragon wrote:
    My gallery is not up on owner or visitor view. The slide show is working though.
    Something wrong with your Code, our specialist RichW will fix you up tonight. Hang in there.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • RobpendragonRobpendragon Registered Users Posts: 37 Big grins
    edited November 1, 2008
    Andy wrote:
    Something wrong with your Code, our specialist RichW will fix you up tonight. Hang in there.
    Thanks Andy, I appreciate the help :)
    Lopshire Photography
  • richWrichW Registered Users Posts: 941 Major grins
    edited November 1, 2008
    Robpendragon wrote:
    My gallery is not up on owner or visitor view. The slide show is working though.
    Better? http://www.lopshire.net/galleries

    I added the following to the bottom javascript section:

    function hasPath(sPath)
    {
    re = new RegExp("\/" + sPath + "(\/|$)");
    return re.test(window.location)
    }

    if (hasPath("galleries"))
    YD.addClass(document.body, "galleries");

    This to the css section:

    .galleries #bioBox {
    display: none;
    }

    .galleries #galleriesBox,
    .galleries #categoriesBox,
    .galleries #featuredBox {
    display: block;
    }


    I centered the footer too for you :)
  • RobpendragonRobpendragon Registered Users Posts: 37 Big grins
    edited November 1, 2008
    richW wrote:
    Better? http://www.lopshire.net/galleries

    I added the following to the bottom javascript section:

    function hasPath(sPath)
    {
    re = new RegExp("\/" + sPath + "(\/|$)");
    return re.test(window.location)
    }

    if (hasPath("galleries"))
    YD.addClass(document.body, "galleries");

    This to the css section:

    .galleries #bioBox {
    display: none;
    }

    .galleries #galleriesBox,
    .galleries #categoriesBox,
    .galleries #featuredBox {
    display: block;
    }


    I centered the footer too for you :)

    OMG! You're great! Thank you sooo much! & thanks for centering my footer as well.
    You guys rule!wings.gifbarbwings.gifivar:ivar:ivar
    Lopshire Photography
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