Cropping thumbnails not working

PBolchover

I've just tried (twice) to crop photos in gallery
http://pbolchover.smugmug.com/gallery/6427471_d2YF2

Initially it looked as if the crop worked, but now the cropped thumbnails have reverted.

Looking at the thumbnail URLs for the final photo in the album, compare the following:
http://pbolchover.smugmug.com/photos/407171035_rqz2S-Ti-1.jpg
http://pbolchover.smugmug.com/photos/407171035_rqz2S-Ti-2.jpg
http://pbolchover.smugmug.com/photos/407171035_rqz2S-Ti-3.jpg
http://pbolchover.smugmug.com/photos/407171035_rqz2S-Ti-4.jpg

To my eye, it looks as if the -1 and -3 thumbnails are the ones that I meant to generate by the crop thumbnails process. However, something then immediately re-cropped the thumbnail back to the original (hence the -2 and -4 thumbnails)

Andy

Can you be really specific for me so I can try and replicate. Cropping thumbnails - one at a time or in bulk?

PBolchover

Cropping thumbnails, one at a time, doing around 15-20 photos simultaneously in different tabs. (Using the workflow I described in the thread about the new buttons).

Most of the thumbnails were cropped to square (using the 1:1 drop-down in the crop photo page)

Andy

PBolchover wrote:

Cropping thumbnails, one at a time, doing around 15-20 photos simultaneously in different tabs. (Using the workflow I described in the thread about the new buttons).

Most of the thumbnails were cropped to square (using the 1:1 drop-down in the crop photo page)

OK Paul may I ask, we're very very busy and writing our help desk and having me answer here is double work

Let's stay here, okay?

Andy

I just cropped this one
http://pbolchover.smugmug.com/gallery/6427471_d2YF2#407163833_xfNkW

square. Can you try again?

PBolchover

Andy wrote:

Let's stay here, okay?

OK (though I did mention to the helpdesk that there was a dgrin thread on it).

I guess that you've got the reply that I just sent the help desk a moment ago.

Andy

PBolchover wrote:

OK (though I did mention to the helpdesk that there was a dgrin thread on it).

I guess that you've got the reply that I just sent the help desk a moment ago.

Yup, see post above.

Can you completely clear your cache, close and reopen please?Thanks.

No worries on the email, I just didn't wanna lose any time for you.

PBolchover

Things seem OK now:
* I've cropped http://pbolchover.smugmug.com/gallery/6427471_d2YF2#407163605_Bpw7T by itself
* I've cropped photos 13 to 24 in the gallery using my accelerated technique, and the crops seem to be holding.

PBolchover

Opening the page in a completely separate browser, the latest crops that I made have held. However, the original crops have gone.

It must have been a transient phenomenon.

Andy

K cool - let us know if you need anything else!

Umbris

Same Issue
Actually Andy, I'm having the same issue and there does not seem to be a clear pattern.

Sometimes when I crop one and then another, the previous crop reverts. Now, every crop is reverting.

I'm doing single crops from the new tools button/menu. I am using Firefox 3.0.3 in case that matters. I have cleared the cache, shut down the browser, etc.

I was working in this gallery

Thanks

Alan

Andy wrote:

K cool - let us know if you need anything else!

PBolchover

I've just looked at the gallery again, and all of my thumbnails are now un-zoomed.

(I haven't touched the gallery since my previous post)

Andy

PBolchover wrote:

I've just looked at the gallery again, and all of my thumbnails are now un-zoomed.

(I haven't touched the gallery since my previous post)

OK we'll see what's up. Stay tuned.

Andy

Something buggy, for sure, I'll make sure the engineers see this, we'll get it fixed.

Thanks for your persistence, guys.

brandofamily

I hope you get it soon also... BZT Hack seems broken as well as this so I can not et things cropped to my liking... here's my gallery that will not work if you need more examples...
http://www.brandolinoimaging.com/gallery/6430822_dktha

brandofamily

OK here's what's happening... If you do an individual crop it does stick, but only until the gallery setting over rules it...
Here's what I did so you can try it... Set the gallery setting to original... Then go into the tools and crop the thumb to some odd ratio, just to make it very noticeable. Hit save... Go back to the main set of thumbs... do not wait to long or you'll miss it... you should see you newly cropped goofy ratio... now refresh the page several times.... the thumb goes BACK to the original crop...
If you are setting the crops to square in the gallery settings and try a 1x1 you might never notice if you wait too long to return to the gallery to look...
OK that's the issue... sorry I do not know how to fix it...
Oh, and what happened to the pop up on the customize screen when you selected a new ratio? It used to ask it you wanted it to apply to all current thumbs...

Andy

brandofamily wrote:

I hope you get it soon also...

I'm sure we will. Sorry for the temporary thumb-cropping hassle

brandofamily

Andy wrote:

I'm sure we will. Sorry for the temporary thumb-cropping hassle

Hope my little discovery helps

Andy

This should be fixed on the live site, thanks for your patience guys.

brandofamily

Andy wrote:

This should be fixed on the live site, thanks for your patience guys.

looks like the SM fix also corrected the BZT issues... although is seems the thumbs are zoomed and the "processing" is still spinning it's wheels... checked gallery in different browser...