Site-Wide Customization Login Issue

SunGloSunGlo Registered Users Posts: 382 Major grins
edited November 6, 2008 in SmugMug Support
First, I'm all for protecting my website so don't take my comments as anti-security.

There is a login issue when using the site-wide customization function. I've searched this forum and read all the concerns about the new security policy and the customization page and I don't believe the issue I'm seeing has been addressed or resolved.

Here's the issue I'm experiencing. Once I've logged in to the control panel site-wide customization page, I can make changes and update in the normal manner. However, if that page loses focus in any way, when I return to the customization page to make additional modifications and hit the update button I am redirected to the login prompt. When I'm returned to the customization page, any CSS changes that I made during the period just prior to that "re-login" are lost. I'm back to square one.

I would hope that this is not the security policy you envisioned. Even online banking sites are not this extreme. At this rate it would take a new member months to rework their website.

Is this the policy you envisioned or is this a "surprise oops"...I'm hoping for the latter?

Is there any way to change the way this page functions?

Phil
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SunGlo Photography
www.sunglophoto.com
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Comments

  • AllenAllen Registered Users Posts: 10,015 Major grins
    edited November 4, 2008
    SunGlo wrote:
    First, I'm all for protecting my website so don't take my comments as anti-security.

    There is a login issue when using the site-wide customization function. I've searched this forum and read all the concerns about the new security policy and the customization page and I don't believe the issue I'm seeing has been addressed or resolved.

    Here's the issue I'm experiencing. Once I've logged in to the control panel site-wide customization page, I can make changes and update in the normal manner. However, if that page loses focus in any way, when I return to the customization page to make additional modifications and hit the update button I am redirected to the login prompt. When I'm returned to the customization page, any CSS changes that I made during the period just prior to that "re-login" are lost. I'm back to square one.

    I would hope that this is not the security policy you envisioned. Even online banking sites are not this extreme. At this rate it would take a new member months to rework their website.

    Is this the policy you envisioned or is this a "surprise oops"...I'm hoping for the latter?

    Is there any way to change the way this page functions?

    Phil
    If you log in using your nickname and log out when done you should not have a problem. If you close your browser while logged in and reopen browser you'll be logged in to your site and can make most changes but will have to log in for the customize page.

    On your homepage you have unclosed tags somewhere. I see this is in your html and it indicates unclosed tags above it, probably font tags.
    Small example. 
    <div id="categoriesBox" class="box">
<font color="black" face="times" size="3"><font color="black" 
face="verdana" size="2"><font color="black" face="times" size="3"><font 
color="black" face="verdana" size="2"><font color="black" face="verdana" 
size="2"><font color="gold" face="verdana" size="1"><font color="gold" 
face="verdana" size="1">
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 4, 2008
    +1 to Allen
    Andy

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  • SunGloSunGlo Registered Users Posts: 382 Major grins
    edited November 4, 2008
    Allen wrote:
    If you log in using your nickname and log out when done you should not have a problem. If you close your browser while logged in and reopen browser you'll be logged in to your site and can make most changes but will have to log in for the customize page.

    On your homepage you have unclosed tags somewhere. I see this is in your html and it indicates unclosed tags above it, probably font tags.
    Small example. 
    <div id="categoriesBox" class="box">
<font color="black" face="times" size="3"><font color="black" 
face="verdana" size="2"><font color="black" face="times" size="3"><font 
color="black" face="verdana" size="2"><font color="black" face="verdana" 
size="2"><font color="gold" face="verdana" size="1"><font color="gold" 
face="verdana" size="1">

    Allen, I'm not having any problem with logging in and out of my site or remaining logged in to my site. The problem I'm having is with the customization page and the security login.

    If I log in (security login) to the customization page, and I modify and update the CSS then move to another window/tab/page to verify the change. When I return to the customization window/tab/page, everything looks normal but when I make additional changes and hit the update button it redirects me back to the security login and when I eventually get back to the customization page my changes have disappeared.

    If the customization page does not lose focus, I can make multiple changes and hit the update button as many times as I wish. The problem only occurs if the customization page loses focus to another window/tab/page.
    .
    SunGlo Photography
    www.sunglophoto.com
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  • digismiledigismile Registered Users Posts: 955 Major grins
    edited November 4, 2008
    :D Phil,

    When you are checking your code in another tab/window, are you by chance, logged out in that screen? Which browser, BTW?

    I do all my customization in FF, and I found that if I have 2 instances of FF open, one with my customization page and the other the web page I'm testing (but logged out), I too have to login again when I push save on the customization page. I guess that this is your "losing focus" issue.

    Because of this, I have for a very long time, logged in to my site customization page using IE7, and used FF in a logged out state (but using the developers tool bars to test my initial CSS changes. I may open multiple instances of FF to look at a clean version of the page. I have worked in this environment for hours and never been prompted a 2nd time to log in.

    So, I always thought that this was simply a quirk of the browser and not a security policy issue. But of course I could be totally wrong ...:D
    Brad

    www.digismile.ca
  • SunGloSunGlo Registered Users Posts: 382 Major grins
    edited November 4, 2008
    digismile wrote:
    :D Phil,

    When you are checking your code in another tab/window, are you by chance, logged out in that screen? Which browser, BTW?

    I do all my customization in FF, and I found that if I have 2 instances of FF open, one with my customization page and the other the web page I'm testing (but logged out), I too have to login again when I push save on the customization page. I guess that this is your "losing focus" issue.

    Because of this, I have for a very long time, logged in to my site customization page using IE7, and used FF in a logged out state (but using the developers tool bars to test my initial CSS changes. I may open multiple instances of FF to look at a clean version of the page. I have worked in this environment for hours and never been prompted a 2nd time to log in.

    So, I always thought that this was simply a quirk of the browser and not a security policy issue. But of course I could be totally wrong ...:D

    I did not have this problem in the past, what ever caused the change in functionality was a recent event.

    I am using the latest version of IE7 (production not beta) with the customization page on one tab and the page I'm modifying on another tab...same browser, both are logged in.
    .
    SunGlo Photography
    www.sunglophoto.com
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  • SunGloSunGlo Registered Users Posts: 382 Major grins
    edited November 6, 2008
    Has anyone discovered what causes this to happen? Is there a way to fix this or a work-around to circumvent the problem? Is it unique to my website or computer setup?
    .
    SunGlo Photography
    www.sunglophoto.com
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