SmugMug, what a partnership!
goofry
Registered Users Posts: 103 Major grins
OK, it's time for some more bragging!
I recently received a nice order from one of my customers that included some canvas prints. I went throught the order as I set everything up with a delay so I can check things out.
Unfortunately, I missed the need for extra bleed or trim around the images for the canvas prints.
Thankfully, it was caught before it was printed and I receive a very nice email from Meghan MacAskill not only notifying me of the problem, but also advising me on the various ways to handle the issue.
Don't get me wrong, I know this was my fault as I remember reading the info about printing to canvas, but it's been a while and I simply forgot.:cry
I must say, this is a great company to partner with. :thumb
Keep up the good work and don't ever change your great customer service attitude!
Oh, and a big thanks to Meghan for the help.
You guys rock!!!
I recently received a nice order from one of my customers that included some canvas prints. I went throught the order as I set everything up with a delay so I can check things out.
Unfortunately, I missed the need for extra bleed or trim around the images for the canvas prints.
Thankfully, it was caught before it was printed and I receive a very nice email from Meghan MacAskill not only notifying me of the problem, but also advising me on the various ways to handle the issue.
Don't get me wrong, I know this was my fault as I remember reading the info about printing to canvas, but it's been a while and I simply forgot.:cry
I must say, this is a great company to partner with. :thumb
Keep up the good work and don't ever change your great customer service attitude!
Oh, and a big thanks to Meghan for the help.
You guys rock!!!
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