Ordering/Processing steps

Kalrog

I'm sure this is covered already somewhere, but I can't seem to find it. My search-fu is weak today.

When someone orders from my pro site - what are the steps that the order will go through on the way to being shipped to them and how long can I expect it to take for each step? Is it Order -> Proof Delay -> processing & printing -> shipping or what? The whole sequence and time expectations would be much appreciated!

I just had my first order yesterday and I am being hypersensitive to the process this time. I was nervous about the "not paid" part until I found out that means that *I* haven't been paid yet but that SM has taken payment for the order. And now it is sitting in Processing & Printing. Everything else has gone great through SM and I expect this will be no different, unless I messed something up.

Kalrog

I realized this is in the wrong spot - can I get it moved to Pro Sales Support?

Wendee

Hi Nathan!

When you have proofing days set for your galleries, this is how it goes:

Customer places order.
Order is in Proof Delay for the time you've set.
Proof Delay ends or you ship the order to the lab.
Order is processing and printing, 1-2 days for prints, a day or so more for canvases and merchandise.
Order is shipped via the method customer selected. See shipping chart here: http://www.smugmug.com/prints/shipping.mg

I see three orders in your Pro Sales. The $2.95 shipping can take two full weeks to arrive, just in case a customer asks. If the order doesn't show up on time, just let us know. We're certainly willing to reprint and upgrade the shipping.

Does that help? Let us know if you still have questions!

~Wendee
Support Hero

Kalrog

Mrs.Bear wrote:

Does that help?

That absolutely helps! Thanks.