Friend Can't open Smugmug

OC ZOOMOC ZOOM Registered Users Posts: 55 Big grins
edited November 29, 2008 in SmugMug Support
I have been sending my galleries to many friends and relatives. All of them have viewed my galleries except one person. I noticed that after his name it always shows 0 clicked and 0 read. My feeling is that he is not able to open it up on his computer but is embarrased to admit that he can't open it. Maybe due to unfamiliarity with a computer. Is it possible that his computer doesn't have the necessary software to open up SmugMug? If so what would be a good and polite way to give him the instructions on how to open SmugMug, without insulting him?
http://photopix.smugmug.com

Comments

  • SeamusSeamus Registered Users Posts: 1,573 Major grins
    edited November 28, 2008
    Hi,

    You could send him a link to the visitor help pages. You can also tell him to email the help desk if he needs more help.

    hth,

    Shay.
  • mrcoonsmrcoons Registered Users Posts: 653 Major grins
    edited November 29, 2008
    OC, I had a similar problem with one relative who lives some distance from me. Recently they were visiting and I explained to them how to check their spam filter and that turned out to be their problem. The Smugmug generated email was getting deleted by their spam filter.

    You never know, it could be that your non-viewer is having a similar problem.
    Mark
    Smugmug site
    Blog Portfolio
    Facebook
  • OC ZOOMOC ZOOM Registered Users Posts: 55 Big grins
    edited November 29, 2008
    mrcoons wrote:
    OC, I had a similar problem with one relative who lives some distance from me. Recently they were visiting and I explained to them how to check their spam filter and that turned out to be their problem. The Smugmug generated email was getting deleted by their spam filter.

    You never know, it could be that your non-viewer is having a similar problem.

    I know he is receiving the email but he never opens it up. He thanks me for the pictures but obviously he didn't look at them.
    http://photopix.smugmug.com
  • mrcoonsmrcoons Registered Users Posts: 653 Major grins
    edited November 29, 2008
    OC ZOOM wrote:
    I know he is receiving the email but he never opens it up. He thanks me for the pictures but obviously he didn't look at them.

    Ah, I misunderstood. I don't recall, does the Smugmug generated email state to the recipient that they should 'click on' the photo to view the rest of the photos? Guess I'll have to send myself one to see! If it does say that I'm not sure what more you can do.

    Edit:

    Well the email does seem pretty clear:
    426654096_LH7FZ-L.jpg
    Mark
    Smugmug site
    Blog Portfolio
    Facebook
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