canvas and proof delay

Elaine

I just had a total stranger order a photo of mine on canvas, which was a pleasant surprise. I'm trying to determine the best/most accurate way of replacing her chosen crop with a better-processed version. Do I just add 3.5" to my crop dimensions, crop, load it into a personal gallery, pretend I'm ordering a canvas and see if the crop/wrap space looks like it produces her chosen crop? Which brings me to the question, is there any way to see a larger version of their chosen crop (not just on the thumbnail)?

Thanks!

Andy

The order # when asking these questions really, really helps

I will go try and find it on your site.

Andy

This is the crop:



Just reprocess the whole image, don't crop it again - and the customer's crop will remain exactly as it is

Elaine

Andy wrote:

The order # when asking these questions really, really helps

I will go try and find it on your site.

Sorry! I was trying to be general...

Elaine

Andy wrote:

This is the crop:



Just reprocess the whole image, don't crop it again - and the customer's crop will remain exactly as it is

You Da Man! Thanks!

The version they cropped from was already slightly cropped. I've reprocessed from the original. Won't that mess up their crop?

Andy

Elaine wrote:

Won't that mess up their crop?

Yes. Recrop after you reupload.

Elaine

Andy wrote:

Yes. Recrop after you reupload.

OK. I guess I'm thinking too hard. Thanks!

Elaine

OK...a little more hand-holding please!
When I re-do the crop, it's the outer crop (wrap included) that I'm establishing, right?

Andy

Elaine wrote:

OK...a little more hand-holding please!
When I re-do the crop, it's the outer crop (wrap included) that I'm establishing, right?

Yep

Elaine

Andy wrote:

Yep

Thanks!