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Custom Domain Name - not working

RonnellRonnell Registered Users Posts: 14 Big grins
edited December 17, 2008 in SmugMug Pro Sales Support
Hello.

I've followed the directions for pointing a custom domain to one's smugmug account. It works - sorta.

When I initially type www.ronnellbryant.org it goes to my smugmug homepage and keeps the ronnellbryant.org in the browser's address bar. However once you pick a gallery it reverts to http://www.smugmug.com/gallery/xxxx



Here's an example:
http://www.ronnellbryant.org/gallery/6771995_n9JCM
reverts to
http://www.smugmug.com/gallery/6771995_n9JCM


Anyone know how I can fix this?

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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited December 11, 2008
    Ronnell,

    You have your gallery set with Hide Owner to on. That will cause the URL to change. The Hide Owner does exactly that, it breaks call links back to your main site. Turn that off and it should help.

    I also checked your custom domain. That is not setup correctly. It looks like you need to make the changes found here: http://www.dgrin.com/showthread.php?t=100417 That will prevent some problems in the future.

    --Doc
    SmugMug Support Hero
    http://help.smugmug.com
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    RonnellRonnell Registered Users Posts: 14 Big grins
    edited December 11, 2008
    docwalker wrote:
    Ronnell,

    You have your gallery set with Hide Owner to on. That will cause the URL to change. The Hide Owner does exactly that, it breaks call links back to your main site. Turn that off and it should help.

    I also checked your custom domain. That is not setup correctly. It looks like you need to make the changes found here: http://www.dgrin.com/showthread.php?t=100417 That will prevent some problems in the future.

    --Doc

    Doc,

    Thank you for the very quick response! I'll make corrections per your suggestions.
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    RonnellRonnell Registered Users Posts: 14 Big grins
    edited December 17, 2008
    Doc —

    Thank you. Your instructions worked. thumb.gif
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