Thank you for terrible Christmas Cards!

jirijiri Registered Users Posts: 54 Big grins
edited December 13, 2008 in SmugMug Support
I ordered Christmas Cards through SmugMug, they just arrived. There were two surprises.


1. It came with envelopes (this is really nice I did not expect it).


2. I'm sorry to say that, but these are NOT Cards, these are photos printed on longer paper. Each comes with KODAK watermark on the back (which would be ok) and what is much worse - huge black printed timestamp across the whole back.


Thank you very much for useless cards and wasted money, how do you expect me to write personal note on the back of each card?

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 11, 2008
    Ouch - sorry Jiri - I'm sorry you found our cards to be terrible! We've had these very common 4x8 photo cards now for 2 years - and we try to be up front about the photo paper they are printed on http://www.smugmug.com/prints/photo-greeting-cards

    Our 5x7 Cards are really cards, press printed, and there's room for your personal hand written note. More:

    http://www.smugmug.com/prints/5x7-folded-cards

    No need to be upset in the least - we guarantee everything at SmugMug, unconditionally!

    http://www.smugmug.com/help/print-guarantee

    We'll be happy to refund your card order if you like, just holler to our help desk with the order # for your 4x8 order, and we'll refund it completely and fully - we just need to get a snap shot of the destroyed 4x8 cards - you can email that to us as well. How to reach us: http://www.smugmug.com/help/emailreal

    Sorry again, but let's fix this asap for you :D
    Andy

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  • jirijiri Registered Users Posts: 54 Big grins
    edited December 11, 2008
    thank you for quick response

    it's really not the photo paper (tiny watermark is really not a big deal, I'm not that picky - well my GF would say something else if you would ask her), the really big surprise was the printed date/time/smugmug in the middle of the back - does it really have to be there, why it is not on a side?

    no need for refund, you spent time and material to print these, I just wish I would see on smugmug site a comment about how the back of each card looks like during the order, to be honest i expected true cards (the same material as folded cards).

    now it's really too late for me to order new cards and send them to my family in Europe ;-(


    thank you
    jiri
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 11, 2008
    jiri wrote:
    to be honest i expected true cards (the same material as folded cards).
    OK so sorry! We try to say that on our info pages, Jiri - 'photographic paper' :(

    I'm sorry about the backprinting control numbers. I don't think there's anything that can be done, but I'll check anyhow!
    Andy

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  • jirijiri Registered Users Posts: 54 Big grins
    edited December 12, 2008
    not sure if there is an easy answer for this .... if I buy folded cards today with fastest shipping, when do you think I can receive them - I know the printing does not take 2 minutes ;-)


    thank you
    jiri
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 12, 2008
    they'll likely ship on Monday. Order with Fedex and you can have them Tuesday or Wed!
    Andy

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  • jirijiri Registered Users Posts: 54 Big grins
    edited December 12, 2008
    I'm creating Folded Christmas Card... I clicked green button to create a card, the system says "BUILDING CARD" for past 1.5 hours. Is it normal?

    thank you
    jiri
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 12, 2008
    jiri wrote:
    I'm creating Folded Christmas Card... I clicked green button to create a card, the system says "BUILDING CARD" for past 1.5 hours. Is it normal?

    thank you
    jiri
    No, it's not normal - have you looked in "My SmugMug Creations"?
    Andy

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  • AllenAllen Registered Users Posts: 10,015 Major grins
    edited December 12, 2008
    jiri wrote:
    I'm creating Folded Christmas Card... I clicked green button to create a card, the system says "BUILDING CARD" for past 1.5 hours. Is it normal?

    thank you
    jiri
    Check the card gallery, sometimes it shows up there before it says done.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • jirijiri Registered Users Posts: 54 Big grins
    edited December 12, 2008
    yes I can see it there ....

    actually I'm kinda glad it did not go through. I see a problem with one of the photos - the bottom part is BLACK. It almost looks like it died during processing of the photo. I am 100% this black part was not there while I was designing the card.

    http://jiri.smugmug.com/gallery/6737088_mKhUs#435310704_nD4kB

    any idea?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 12, 2008
    jiri wrote:
    yes I can see it there ....

    actually I'm kinda glad it did not go through. I see a problem with one of the photos - the bottom part is BLACK. It almost looks like it died during processing of the photo. I am 100% this black part was not there while I was designing the card.

    http://jiri.smugmug.com/gallery/6737088_mKhUs#435310704_nD4kB

    any idea?
    Yep it's a buglet - try that one tomorrow we've a fix hopefully going out soon.
    Andy

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  • jirijiri Registered Users Posts: 54 Big grins
    edited December 13, 2008
    I created new folded card it looks good My Smugmug Creations ... looks like the bug is gone

    thank you
    jiri

    clap.gif
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