Replacing with smaller print

DreamshooterDreamshooter Registered Users Posts: 6 Beginner grinner
edited December 12, 2008 in SmugMug Support
My customer ordered a landscape 16x24. I have went in and have tried to replace it with a portrait 16x20. But it is not working. Is SmugMug not letting me change it because of the 'lesser' price? After reviewing order I convinced customer that the 16x20 would be a much better choice. What do I do?

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 12, 2008
    Hi, I was just handling your email at the help desk :) It's double work if you post and email so let's stay here on Dgrin okay? Thanks!

    I'm looking right now, standby.
    Andy

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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 12, 2008
    All done, prior order is vaporized, new order #830454 is in your pro sales have a look thumb.gif
    Andy

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