Help, an order went through without me checking!

Mitchell

I just got word of an order that is being filled without me proofing the crop. I don't know how this happened. Usually I get an email and proof the crops before they get done. One of the shots will be butchered if sent the way it was ordered.

Here's the number

http://clearwaterphotography.smugmug.com/homepage/prosales.mg?OrderID=831900

How do I avoid this??

Andy

Mitch, my son Zac will take care of you, standby.

zacHer0

Hi Mitch and Dad

Oops, looks like proof delay was not set on this gallery. Make sure you double check that you have proof delay on next time .
http://clearwaterphotography.smugmug.com/gallery/settings.mg?AlbumID=6576220&AlbumKey=2iWPj

No worries, I will fix. I set the proof delay to 7 days, canceled the old order and placed a new one. You should have the notification on this one in your email.

I also contacted your client and let them know we had a slight problem and had to cancel the old order and place a new one. I let her know this wouldn't change anything, except now she has a new order #.


Let me know if you don't get the proofing email and I will see what went wrong.

Mitchell

Thanks, Zac.

For some reason the proof delay I have always had on my galleries has been removed.

Scott_Quier

Just one more example of just how awesome you guys are!!clap :ivar

zacHer0

Mitchell wrote:

Thanks, Zac.

For some reason the proof delay I have always had on my galleries has been removed.

Not a problem, Mitch.
Hmm, strange indeed. Perhaps Andy will know what happened when he checks this thread.

Andy

zacHer0 wrote:

Not a problem, Mitch.
Hmm, strange indeed. Perhaps Andy will know what happened when he checks this thread.

it's something only Mitch would set or have access to, sorry Mitch!

Mitchell

Andy wrote:

it's something only Mitch would set or have access to, sorry Mitch!

Ugh!! I hate when I'm the only one to blame.

Thanks for helping me make it right before the prints got done.