Huge problem with domain switch

lisasolonynko

Hi Superheros;

I need your help. I bought my pro smugmug account (lisasolonynko.smugmug.com). Then I wanted to change it to lisasolonynko.com but another site had that name for me .... betterphoto.com. I initiated the transfer of my domain name. All went well and I transferred to godaddy.com

I was following the faqs about transferring a domain and then setting it up in smugmug. I am completely lost.

I got to this point number 5. Then I am lost. I entered www in the "Enter and Alias Name" box, and then I entered "domain.smugmug.com" in the "Points to Host Name". A message came up saying that the CNAME WWW already exists and that I am to pick another one. This is really intimidating me and I am petrified something will get screwed up. Can someone please help me set this up? Can someone do it for me?


I need a superhero!!!

1. Log in to your account at www.godaddy.com.
2. Open the Domains tab and select My Domain Names.
3. Click the domain that you'd like to use with your blog.
4. Click the Total DNS Control And MX Records link at the bottom of the section entitled Total DNS.
5. Click Add New CNAME Record in the box labelled CNAMES (aliases). If you are changing from an existing website, or if a www CNAME exists, click the pencil icon to edit it.
6. For the Name, enter only the subdomain of the address you want to use for your SmugMug site. For example, if you picked www.mydomain.com as your address, enter www here.
7. Enter domains.smugmug.com as the Host Name. Specify a TTL or use the default setting of 1 hour.
8. If you want the yourdomain.com version to work, you need to add an A record. Click the Add A Record button.
9. Enter the @ symbol for the host. Then add 208.79.45.23 as the points to IP address.
10. Click OK
11. You are done, after you close this dialog, you can close out of GoDaddy. You may have to wait 24 hours before the next step will work. I would wait 15 minutes and try step 7. If it does not work or you get an error, wait about an hour. If it still fails wait 24 hours. If it does not work after 24 hours, please contact the SmugMug help desk and we will check your configuration.
12. Login to your SmugMug account and go to your control panel. In the "Account Settings" section, click the "change" link next to the word "Domain". Type the entire domain name you're forwarding into the space provided. (Ignore the guest password field; it's for something else.)

Andy

lisasolonynko wrote:

I need a superhero!!!

We'll help! Email our heroes at the desk, ATTN: Doc in the subj line. Go to godaddy, myaccount, and change your password temporarily to smugmug1 - and then email us the account info - we'll go and do all the setup for you, it'll be about a 2 minute job Then you can change the pwd back. Do not post that info here pls - email us at our help desk http://www.smugmug.com/help/emailreal and Doc will rescue you asap.

lisasolonynko

Andy wrote:

Stay tuned!

I will.

docwalker

www already exists means that you need to edit or delete the existing www record.

The domain was likely set up to point at a park page at your domain host. You just need to change that setup and point it to the SmugMug setup.

As Andy said, contact me on the help desk. I will be happy to help.

Oh, and it does take a little bit longer than 2 minutes.

lisasolonynko

lisasolonynko wrote:

I will.

Ahhh, Superheros are great!

Everything seems to be working just fine!!!

Thank you so much for helping me out. I have to say that the support here surpasses anything I have experienced anywhere else.

Lisa