Support email down? Wrong photo shipped

TristanPTristanP Registered Users Posts: 1,107 Major grins
edited December 23, 2008 in SmugMug Support
Sent a plea for help this morning (9:07 EST) and haven't had a response yet (6:07 EST). Just sent another email re: order #836766. This complete lack of response is very uncharacteristic of smugmug.
panekfamily.smugmug.com (personal)
tristansphotography.com (motorsports)

Canon 20D | 10-22 | 17-85 IS | 50/1.4 | 70-300 IS | 100/2.8 macro
Sony F717 | Hoya R72

Comments

  • Steve CaviglianoSteve Cavigliano Super Moderators Posts: 3,599 moderator
    edited December 23, 2008
    Hi Tristan,
    I looked in the Sent folder and Sebastian answered your email this morning. Please make sure it didn't wind up in your spam folder. He replied that we'd do our best to get your photo replaced via Next Business Day shipping. He also asked if you could reply, to the Help Desk, with the EZP number on the back of the wrong print. This will help us get reprints going for that customer.

    I also just answered the email you sent to the Desk. I copied Sebastian's earlier response in my reply.

    Steve
    SmugMug Support Hero
  • TristanPTristanP Registered Users Posts: 1,107 Major grins
    edited December 23, 2008
    Thanks for the quick response. I've checked my spam folder at Comcast's webmail site as well as my own here in Outlook and nothing in either. Very odd. I have received other emails to that account today since this morning, so I'm not sure what the problem could be. Any NDRs on your end?

    EZP# on the back of the wrong print is 6780638Dst1
    panekfamily.smugmug.com (personal)
    tristansphotography.com (motorsports)

    Canon 20D | 10-22 | 17-85 IS | 50/1.4 | 70-300 IS | 100/2.8 macro
    Sony F717 | Hoya R72
  • Steve CaviglianoSteve Cavigliano Super Moderators Posts: 3,599 moderator
    edited December 23, 2008
    Tristan,
    I think Comcast's email may be marking our emails as Spam. We have seen other reports of other Comcast subscribers not receiving Help Desk replies, shipping notifications or order confirmations.

    Steve
    SmugMug Support Hero
  • TristanPTristanP Registered Users Posts: 1,107 Major grins
    edited December 23, 2008
    That'll do it, once again confirming my faith in smugmug (who incidentally I don't spend over a hundred dollars a month with). Thank you.
    panekfamily.smugmug.com (personal)
    tristansphotography.com (motorsports)

    Canon 20D | 10-22 | 17-85 IS | 50/1.4 | 70-300 IS | 100/2.8 macro
    Sony F717 | Hoya R72
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 23, 2008
    Comcast is marking our mails as spam :(
    Andy

    Portfolio • Workshops • Facebook • Twitter
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