get my domain name to work on smugmug

tienshanmantienshanman Registered Users Posts: 4 Beginner grinner
edited December 28, 2008 in SmugMug Support
I cancelled my Foliolink account several days ago and moved to smugmug. I've set up a basic site but I cannot seem to get Foliolink to release my domain name (www.karlherrington.com) and fwd it to smugmug's ip address. Is there any way I can expedite this?

Comments

  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited December 27, 2008
    Hi,

    I will be happy to help. But, you do not want to use forwarding. You must use a CNAME and or an A record.

    You mention having the "basic" account. Are you referring to the Standard account? I am afraid that you cannot use that with a custom domain. You need a Power or Pro account for that to work correctly. If you have a Standard, you will need to upgrade. You can upgrade in your control panel on the settings tab.

    Please email me on the help desk and I will help you get things setup. It is not possible to force the domain host to change quickly. They have rules that they must follow in regards to transfers.

    --Doc
    SmugMug Support Hero
    http://help.smugmug.com
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited December 27, 2008
    Your domain seems to be URL forwarded to a different site...
    HTTP/1.1 302 Object moved
    Connection: close
    Date: Sun, 28 Dec 2008 01:19:59 GMT
    Server: Microsoft-IIS/6.0
    X-Powered-By: ASP.NET
    Location: http://www.foliolink.com/setValue.asp?ct=
    Content-Length: 162
    Content-Type: text/html
    Expires: Sun, 28 Dec 2008 01:18:59 GMT
    Set-Cookie: guid=BB38D37ABCD34481A40EDF199E7B111B; path=/
    Set-Cookie: ASPSESSIONIDASRTTRTT=NNKEPHOCKEENBIFMAJMKLDAG; path=/
    Cache-control: private
    David Parry
    SmugMug API Developer
    My Photos
  • tienshanmantienshanman Registered Users Posts: 4 Beginner grinner
    edited December 28, 2008
    kafkaesque situation
    Thansk for the comments, but frankly I'm not sure what to do now; I've emailed Foliolink; no answer. I have no idea what to do not to retrieve my domain name and use it on smugmug. What do you suggest?
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited December 28, 2008
    tienshanman wrote:
    Thansk for the comments, but frankly I'm not sure what to do now; I've emailed Foliolink; no answer. I have no idea what to do not to retrieve my domain name and use it on smugmug. What do you suggest?

    You would have to change the CNAME record set at your domain registrar. Running a Whois lookup on your domain, it seems to be that http://www.melbourneit.com.au/ is your domain registrar. You would have to contact them to make the change or login into your domain control panel and do it yourself.
    Currently, there's a CNAME for the www host pointed to webfarm.foliolink.com.
    You would have to change that setting to:
    domains.smugmug.com.

    That should do the trick.

    Sebastian
    Sebastian
    SmugMug Support Hero
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