Smugmug Availability??

mgiven1

Read-only?
I am also in the trial and WAS about to pay. I uploaded about 15 galleries and a thousand or so pics that I WAS gunna show tonight at a family NYE gathering, but of course this is when the service goes down

My noobie question deals with whether I can access my pages in "read-only" if I set all the galleries to unlisted? I'm sure I CAN but I have no idea what the URLs are and cant access my site to find out. I emailed support about 2 hrs ago, but havent heard back yet.

Thanks if anyone can help

Mike
New Jersey, USA

Andy

mgiven1 wrote:

I am also in the trial and WAS about to pay. I uploaded about 15 galleries and a thousand or so pics that I WAS gunna show tonight at a family NYE gathering, but of course this is when the service goes down

My noobie question deals with whether I can access my pages in "read-only" if I set all the galleries to unlisted? I'm sure I CAN but I have no idea what the URLs are and cant access my site to find out. I emailed support about 2 hrs ago, but havent heard back yet.

Thanks if anyone can help

Mike
New Jersey, USA

Hi Mike, we don't see an email from you (from the email addy on file) at our help desk - we're open and answering mails all day, about 10mins response time....

The answer is, yes, if you know the address. No, if you don't. But we're up now so go for it

mgiven1

thanks but cant login yet
Thanks andy -

It is in my outbox exactly 2hrs and 2 mins ago. I also asked for a password reset and dont have that either

We can take this offline. Can you (or someone) contact me offline at ********** to see how I get in?

Thanks for the quick response

Mike

Andy wrote:

Hi Mike, we don't see an email from you (from the email addy on file) at our help desk - we're open and answering mails all day, about 10mins response time....

The answer is, yes, if you know the address. No, if you don't. But we're up now so go for it

Andy

mgiven1 wrote:

Thanks andy -

It is in my outbox exactly 2hrs and 2 mins ago. I also asked for a password reset and dont have that either

We can take this offline. Can you (or someone) contact me offline at ********** to see how I get in?

Thanks for the quick response

Mike

If it's in your outbox then it's not been sent

Andy

mgiven1 wrote:

Thanks andy -

It is in my outbox exactly 2hrs and 2 mins ago. I also asked for a password reset and dont have that either

We can take this offline. Can you (or someone) contact me offline at ********** to see how I get in?

Thanks for the quick response

Mike

I was able to find our reply to you - it was sent at 8pm Eastern time. Can you check your Spam Folder?

Trevlan

I think it's back up fully functional.

And smugmug, is as reliable as death. First time I've tried to log in and couldn't, and I've had them for half a year already. But all of my photos, that were listed, were still available.

I Simonius

pancamo wrote:

I agree... you guys are too big to be having these issues! I've had no downtime with flickr in 6 months, and it seems like a weekly event here.

Tis is the first time this has happened as far as Im aware since Ive been with SM ( a year or two)

cj99si

Is it fixed now? My uploads keep freezing using the drag and drop method. should I try something else? Im trying to get a wedding uploaded for a party with the bride and groom this afternoon.

Andy

cj99si wrote:

Is it fixed now? My uploads keep freezing using the drag and drop method. should I try something else? Im trying to get a wedding uploaded for a party with the bride and groom this afternoon.

Yes it's fixed. What happens exactly to your upload? What browser, and do you get any error messages? Are you on your home network? Anything new with your setup?

cj99si

Andy wrote:

Yes it's fixed. What happens exactly to your upload? What browser, and do you get any error messages? Are you on your home network? Anything new with your setup?

No error message, I"m using safari on a new macbook pro, I'm on my wireless network but thats not the problem since im able to write here. Maybe I'll try firefox. by the way what is the best way to upload a file full of photos Ive uploaded 17 gig with the drag drop, am I in a bad rut?

It just freezes usually on the checking your photo part at the end of each photo.

Also it wont let me cancel the upload.

Andy

Try FF but MacDaddy is soooo much faster

Andy

FYI Folks: http://smugmug.wordpress.com/2009/01/01/were-live-again/

cj99si

Thanks macdady is uploading as I type, it does seem a bit faster. I guess I found my new rut

cj99si

oh well it was good for a second im getting error as status for all the uploaded files.

l4pi

Has the site just gone down AGAIN?

Never mind the page FINALLY loaded

Cindy

Andy wrote:

Yes it's fixed. What happens exactly to your upload? What browser, and do you get any error messages? Are you on your home network? Anything new with your setup?

Howdy,

I just went to my homepage and my slideshow (firefox and IE7) comes up requesting a password... then when I came to dgrin the site was down. Refreshed 4 times and it came on then.

Weird stuff goin on...

Site is: inspiringdesigns dot net OR id dot smugmug

timnosenzo

I'm getting a lot of SmugMug weirdness right now. Slideshows asking for passwords, slow MacDaddy login, uploads erroring out, etc. I started a traceroute but it looks like its not completing

Traceroute has started ...

traceroute to www.smugmug.com (208.79.45.23), 64 hops max, 40 byte packets
1 10.0.1.1 (10.0.1.1) 1.347 ms 0.820 ms 0.807 ms
2 73.216.20.1 (73.216.20.1) 9.316 ms 22.913 ms 6.730 ms
3 ge-3-34-ur01.danbury.ct.hartford.comcast.net (68.87.156.65) 7.863 ms 6.818 ms 7.981 ms
4 te-8-3-ur02.danbury.ct.hartford.comcast.net (68.86.231.226) 8.242 ms 6.396 ms 10.157 ms
5 te-9-1-ur01.westhaven.ct.hartford.comcast.net (68.87.182.62) 10.211 ms 11.591 ms 8.786 ms
6 te-9-1-ur01.newhaven.ct.hartford.comcast.net (68.87.182.58) 15.043 ms 11.874 ms 10.364 ms
7 te-4-1-rr01.branford.ct.hartford.comcast.net (68.87.182.54) 11.513 ms 8.725 ms 11.133 ms
8 po-21-rr01.bolton.ct.hartford.comcast.net (68.87.182.210) 16.570 ms 13.450 ms 11.551 ms
9 po-23-rr01.ehartford.ct.hartford.comcast.net (68.87.182.229) 12.859 ms 10.950 ms 11.937 ms
10 po-22-rr01.chartford.ct.hartford.comcast.net (68.87.182.233) 12.922 ms 10.518 ms 14.238 ms
11 te-8-1-ar01.chartford.ct.hartford.comcast.net (68.87.182.86) 11.278 ms 10.484 ms 11.673 ms
12 te-0-4-0-1-cr01.newyork.ny.ibone.comcast.net (68.86.90.61) 14.559 ms 14.684 ms 24.581 ms
13 TenGigabitEthernet9-2.ar4.NYC1.gblx.net (64.213.77.217) 16.493 ms 16.673 ms 18.117 ms
14 SMUGMUG.ge-7-1-0.414.ar1.SJC2.gblx.net (67.17.162.126) 114.267 ms 104.479 ms 103.653 ms
15 lb1.smugmug.net (208.79.45.41) 105.014 ms 101.841 ms 101.833 ms
16 lb1.smugmug.net (208.79.45.41) 102.078 ms !H 104.970 ms !H 107.239 ms !H

Andy

Hi Folks, our CEO & Chief Geek is looking at the site right now. Updates here as we get 'em.

Andy

We're in Read Only mode while our CEO & Chief Geek makes some repairs. Photos will serve up, but you won't be able to add photos, captions, comments, keywords, etc. Updates to follow.

Cindy

Andy wrote:

We're in Read Only mode while our CEO & Chief Geek makes some repairs. Photos will serve up, but you won't be able to add photos, captions, comments, keywords, etc. Updates to follow.

Any updates to this? Slideshow seems to be working, etc but I've been waiting to do any uploads or customization till further notice.

Andy

Cindy wrote:

Any updates to this? Slideshow seems to be working, etc but I've been waiting to do any uploads or customization till further notice.

Gosh Cindy it's been back to normal for hours and hours. Try closing and reopening your browser?

Cindy

Andy wrote:

Gosh Cindy it's been back to normal for hours and hours. Try closing and reopening your browser?

Thanks Andy. I'd been watching my e-mail for a forum update and confirmation since I'm subscribed to recieve e-mail updates (it did say updates would be listed here). Glad it's back to normal!
Happy New Year!!!

Andy

Sorry - I'm not feeling well today

digitalzed

Andy wrote:

Sorry - I'm not feeling well today

I hope that's because of a good New Years Eve, not any kind of bug!

Andy

digitalzed wrote:

I hope that's because of a good New Years Eve, not any kind of bug!

Heh - I stayed in and worked on NYE

SamirD

Andy wrote:

Heh - I stayed in and worked on NYE

Maybe that's why you're not feeling well, Andy! Happy New Years!

digitalzed

Andy wrote:

Heh - I stayed in and worked on NYE

I guess thats good, right?