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Control panel login not responding

jfriendjfriend Registered Users Posts: 8,097 Major grins
edited January 1, 2009 in SmugMug Support
I can't log in to get to my control panel. secure.smugmug.com just spins and won't respond. A tracert to secure.smugmug.com shows no networking problems, so it must be some issue on Smugmug's end with the server that is supposed to field that SSL login request. Here's a tracert:

Tracing route to secure.smugmug.com [208.79.45.23]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 9 ms 9 ms adsl-216-103-211-254.dsl.snfc21.pacbell.net [216.103.211.254]
3 9 ms 9 ms 10 ms dist1-vlan60.snfc21.pbi.net [216.102.187.130]
4 9 ms 10 ms 10 ms bb1-10g2-0.snfcca.sbcglobal.net [216.102.176.224]
5 11 ms 11 ms 11 ms 151.164.240.100
6 72 ms 12 ms 11 ms 64.215.195.241
7 11 ms 13 ms 17 ms SMUGMUG.ge-7-1-0.414.ar1.SJC2.gblx.net [67.17.162.126]
8 12 ms 12 ms 12 ms www.smugmug.com [208.79.45.23]

Trace complete.

A ping works normally too. So, the network path works and the server is there, but it doesn't respond to the login request.

Right now I'm unable to do any customization.
--John
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