Control panel login not responding
jfriend
Registered Users Posts: 8,097 Major grins
I can't log in to get to my control panel. secure.smugmug.com just spins and won't respond. A tracert to secure.smugmug.com shows no networking problems, so it must be some issue on Smugmug's end with the server that is supposed to field that SSL login request. Here's a tracert:
Tracing route to secure.smugmug.com [208.79.45.23]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 9 ms 9 ms adsl-216-103-211-254.dsl.snfc21.pacbell.net [216.103.211.254]
3 9 ms 9 ms 10 ms dist1-vlan60.snfc21.pbi.net [216.102.187.130]
4 9 ms 10 ms 10 ms bb1-10g2-0.snfcca.sbcglobal.net [216.102.176.224]
5 11 ms 11 ms 11 ms 151.164.240.100
6 72 ms 12 ms 11 ms 64.215.195.241
7 11 ms 13 ms 17 ms SMUGMUG.ge-7-1-0.414.ar1.SJC2.gblx.net [67.17.162.126]
8 12 ms 12 ms 12 ms www.smugmug.com [208.79.45.23]
Trace complete.
A ping works normally too. So, the network path works and the server is there, but it doesn't respond to the login request.
Right now I'm unable to do any customization.
Tracing route to secure.smugmug.com [208.79.45.23]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 9 ms 9 ms adsl-216-103-211-254.dsl.snfc21.pacbell.net [216.103.211.254]
3 9 ms 9 ms 10 ms dist1-vlan60.snfc21.pbi.net [216.102.187.130]
4 9 ms 10 ms 10 ms bb1-10g2-0.snfcca.sbcglobal.net [216.102.176.224]
5 11 ms 11 ms 11 ms 151.164.240.100
6 72 ms 12 ms 11 ms 64.215.195.241
7 11 ms 13 ms 17 ms SMUGMUG.ge-7-1-0.414.ar1.SJC2.gblx.net [67.17.162.126]
8 12 ms 12 ms 12 ms www.smugmug.com [208.79.45.23]
Trace complete.
A ping works normally too. So, the network path works and the server is there, but it doesn't respond to the login request.
Right now I'm unable to do any customization.
--John
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